• Is Unum Denying More Disability Benefit Claims Than Usual?
  • Unum / Provident / Paul Revere Long & Short Term Disability Claims (Ep. 13)
  • Unum Disability Denial & Appeal Tips
  • Deposition of Insurance Co. Employee in a Disability Insurance Benefits Denial Lawsuit (Ep. 19)
  • Did Disability Insurance Claims Examiner Understand A Physician's Job Duties? (Ep. 22)
  • What relationship does UNUM have with hired doctors in disability insurance claims?
  • UNUM Lump Sum Settlement / Disability Lump Sum Buyout
  • 24 Month Self Reported Symptoms Limitation in Unum Disability Policy Case Study
  • Tips About a Unum Medical Examination in a Disability Benefit Claim

California disability policyholders seek class action against UnumProvident

SAN FRANCISCO (BestWire) – UnumProvident Corp. is the target of a new lawsuit in which the plaintiffs are California “own-occupation” disability policyholders who seek a refund of billions of premium dollars from the company.

About one month ago, UnumProvident (NYSE:UNM), the nation’s largest disability insurer, agreed to pay California insurance regulators an $8 million fine, re-assess about 26,000 claims that were denied or terminated between Jan. 1, 1997, and Sept. 30, 2005, and change some practices concerning its California business consistent with state case law, all to end an investigation into its claims-handling practices. The fine was the largest levied by the California Department of Insurance, according to Insurance Commissioner John Garamendi.

Earlier this week, two San Francisco – based attorneys filed the suit against UnumProvident, seeking class-action status on behalf of insureds whom the attorneys alleged in a statement were victims of a “predatory bait and switch scheme” by which the company “was billing policyholders for one thing while providing them with another.”

The complaint was filed in San Francisco Superior Court, said Ray Bourhis of the Bourhis & Wolfson law firm, one of the attorneys representing the plaintiffs.

Mary Clarke Guenther, a spokeswoman for Chattanooga, Tenn.-based UnumProvident, said the company finds Bourhis’ latest complaint “completely without merit” and the recent settlement with California makes the complaint “moot.” The suit “doesn’t surprise us, coming from Mr. Bourhis,” she said.

Starting in 1983, UnumProvident advertised, marketed and sold so-called own-occupation disability policies that the company promised would pay total disability benefits to individuals who, by injury or illness, were rendered unable to perform their specific occupations, Bourhis alleged in the law firm’s statement. UnumProvident’s own-occupation disability policyholders “have been sold golf carts disguised as BMWs,” he said.

UnumProvident terminated disability benefits “across the board, terminating benefits to surgeons who could no longer operate, to nurses who could no longer provide patient care and to 911 operators who could not even use a telephone,” attorney Alice Wolfson, who also represents the plaintiffs, said in the statement.

Bourhis alleges that in 1993, UnumProvident began to increase revenues by “hundreds of millions of dollars” by “secretly reducing the insurance coverage it had provided, and for which it was continuing to collect huge annual premiums.”

UnumProvident’s settlement last month with the California insurance department — involving three of its main subsidiaries — incorporates the claim-reassessment process and the changes in claims-handling practices contained in a November 2004 multistate regulatory settlement that 48 other states earlier ratified. Under the settlement’s terms, UnumProvident, with 2 million policyholders in California, will change several provisions specific to California disability policies, including the definition of “total disability.”

“While we are taking this step forward to remove the regulatory cloud that has been hanging over use, we do not agree with the generalizations that the department has made about our company through this process,” Thomas R. Watjen, UnumProvident’s president and chief executive officer, said in a statement at that time.

Bourhis said the California settlement doesn’t make this latest suit against UnumProvident moot. “The California settlement does not address premium refunds at all,” he said. “It also does not raise the issue of extra-contractual damages, which is a huge portion of the damages.”

The California settlement, Bourhis told BestWire, covers 1997 to the present, whereas this recent complaint addresses UnumProvident’s alleged fraudulent practices dating back to 1993. The plaintiffs “seek to get every premium dollar back from 1993 to the present,” he said.

In November 2004, UnumProvident agreed to pay $15 million in fines to end the multistate examination led by insurance regulators from Maine, Massachusetts and Tennessee, the states where UnumProvident’s three main insurance subsidiaries are domiciled. The settlement also included a reassessment of some of its previously denied or closed claims dating back to 2000 — potentially numbering 215,000.

Meanwhile, the California settlement extends beyond UnumProvident, according to Garamendi’s office, as disability insurers doing business in that state eventually would be required to follow the standards set in UnumProvident’s agreement.

Questions About Hiring Us

Do you help Provident claimants nationwide?

We represent Provident clients nationwide and we encourage you to contact us for a FREE immediate phone consultation with one of our experienced disability insurance attorneys.

Can you help with a Provident disability insurance policy?

Our disability insurance lawyers help policy holders seeking short or long term disability insurance benefits from Provident. We have helped thousands of disability insurance claimants nationwide with monthly disability benefits. With more than 40 years of disability insurance experience we have helped individuals in almost every occupation and we are familiar with the disability income policies offered by Provident.

How do you help Provident claimants?

Our lawyers help individuals that have either purchased a Provident long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer.

Our experienced lawyers can assist with Provident:

  • ERISA and Non-ERISA Appeals of Disability Benefit Denials
  • ERISA and Non-ERISA Disability Benefit Lawsuits
  • Applying For Short or Long Term Disability Benefits
  • Daily Handling & Management of Your Disability Claim
  • Disability Insurance Lump-Sum Buyout or Settlement Negotiations

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Meg N., MD

Working with Dell & Schaefer has been a consistently positive experience. My life changed precipitously as well as my career and ability to support my family. Over time, discussing simple issues with my disability insurer became more and more difficult. I reached a point of frustration one late afternoon from the west coast and decided to call and leave a message for the next day. Greg Dell actually picked up the phone ( it was 730 P his time) and was enormously helpful and thoughtful. That same thorough care has occurred in my ongoing relationship with Cesar Gavidia over the last 6+ years. He is organized, knowledgeable and accomplishes what needs to get done.

Most importantly, but still surprisingly, he has been incredibly thoughtful, kind and empathetic – all nice perks for those going through the torment of disability. I have come a long way in my ability to cope but knowing that I did not have to keep dealing and being demeaned with my disability insurer has meant the world. I know this seems overly enthusiastic, but it is all true.

***** 5 stars based on 202 reviews

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