Disability Insurance Company Reviews & Ratings

Read real client ratings and reviews of disability insurance companies. Share your experience to help keep disability insurance companies honest.

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Northwestern Mutual

My claim was handled so unprofessionally – almost no written communication from NW Mutual

Reviewed by B.J. Robinson on April 19th 2015   Verified Policyholder
While waiting for NW Mutual’s decision on my claim for LTD benefits, I was terminated. The following week, NW Mutual sent me a letter denying my claim. Denial was seemin...
Reply
Sent on April 19th 2015 by Attorney Stephen Jessup

BJ, you will have rights to appeal this denial. If you have not already done so please feel free to contact our office to discuss how we can assist you.

Mass Mutual

I would not trust MassMutual in any service they offer 

Reviewed by Madeline on April 16th 2015   Verified Policyholder
I would not recommend MassMutual for any of your insurance needs. I purchased a Disability Income Insurance policy offered by my employer through MassMutual many years ago...
Reply
Sent on April 16th 2015 by Attorney Stephen Jessup
Madeline, please note that entitlement to disability benefits is never guaranteed, as such an insurance carrier will review your claim to determine ongoing eligibility. It...
MetLife

Battle with MetLife is like battle with cancer

Reviewed by Faith Porras on April 15th 2015   Verified Policyholder
I have filed a claim for short term disability which started on 01-21-2015 and per the form my doctor filled out, he put return to work date 06-01-2015. Someone at MetLife...
Reply
Sent on April 15th 2015 by Attorney Gregory Dell
Faith, please feel free to contact our office to discuss your claim. It is not uncommon that an insurance company determines a return to work date is much sooner than your...
Reliance Standard

Reliance Standard refuses to give my recently deceased aunt's life insurance benefits to my family .

Reviewed by Robert on April 11th 2015   Verified Policyholder
My aunt worked for a company that had Reliance Standard Life as their long term disability insurance and life insurance carrier. In 2008 my Aunt became disabled and was un...
Reply
Sent on April 11th 2015 by Attorney Stephen Jessup
Robert, a beneficiary of the policy will need to communicate with the employer. The new insurance company would certainly not be liable under the policy as your aunt was n...
MetLife

I am tired of waiting on Met Life

Reviewed by Ricky on April 7th 2015   Verified Policyholder
I am supposed to be on a 2 year LTD with MetLife, I was receiving my benefits but they were cut exactly a year after, they gave me the excuse of not providing continuous d...
Reply
Sent on April 7th 2015 by Attorney Stephen Jessup
Ricky, when the benefit was terminated I assume that MetLife required an administrative appeal of the denial? If so, and your policy is governed by ERISA, MetLife would ha...
Hartford

My disability monthly payments have been unlawfully cut off

Reviewed by Michael Itzo on April 5th 2015   Verified Policyholder
My disability monthly payments have been unlawfully cut off. I have been collecting LTD benefits for over two years and now Hartford has cut me off and wants me to refund ...
Reply
Sent on April 5th 2015 by Attorney Jay Symonds
Michael, please feel free to contact our office to discuss. We will need a copy of the policy as well. Many policies contain subrogation rights if your disability is cause...
Prudential

I can’t understand why I am being penalized for their incompetence

Reviewed by Jay on April 5th 2015   Verified Policyholder
I have been on STD disability since 11/17/2014, for MS. As of a week ago, I did not get paid and my STD benefits were suspended. I called to speak with the claim manager w...
Reply
Sent on April 5th 2015 by Attorney Stephen Jessup
Jay, there does stand a likely chance that your STD will be reinstated based on the medical records. With respect to the LTD Policy, from the dates you provided it does ap...
Reliance Standard

Reliance Standard is insitent upon holding up my benefit checks.

Reviewed by Choyce7 on April 4th 2015   Verified Policyholder
I have been disabled since Jan of 2010. In December of 2014, Reliance Standard began a medical review. To date, they have not denied me but they file an extension each mon...
Reply
Sent on April 4th 2015 by Attorney Stephen Jessup

Choyce7, how late is your check each month? Please feel free to contact our office to discuss your claim in detail.

Northwestern Mutual

NWM refused to have a hematologist review my claim since my "numbers are currently normal." They ignored my primary concern of relapsing

Reviewed by JP on March 27th 2015   Verified Policyholder
Hi there. I have a chronic autoimmune disease that has temporarily placed me on LTD 5 times over the last 18 years. I currently am in remission although I remain on severa...
Reply
Sent on March 27th 2015 by Attorney Stephen Jessup
JP, I think your claim could be in a grey area if the issue is not a current flare up causing disability as defined under the policy, but merely the risk of relapse. Never...
Lincoln Financial

This process has been so difficult that I couldn’t focus on getting better

Reviewed by Shannae on March 25th 2015   Verified Policyholder
I sent all of the documents while I was sick in the hospital. After not hearing anything from Lincoln Group my HR Rep at my job called and was told it was being processed....
Reply
Sent on March 25th 2015 by Attorney Rachel Alters
Under ERISA, Lincoln should be communicating all aspects of your claim with you via letter and at the very least by phone. I would strongly recommend you demand an update ...
Sun Life

This is the worst!!

Reviewed by Diam on March 21st 2015   Verified Policyholder
Waiting 5 weeks now for STD approval. This is the worst!
Reply
Sent on March 21st 2015 by Attorney Stephen Jessup
Diam, disability insurance carriers have 45 days once all information is received to render a decision. If everything is in you should hopefully be receiving a response sh...
Reliance Standard

Reliance Standard offset SSDI benefits I never received, and now won't give them to me due to initial refusal.

Reviewed by Mrs. C on March 19th 2015   Verified Policyholder
I have LTD with First Reliance of Hawthorne New York. They are refusing to give me the offset SSDI monies. I have been on Workers Comp for since 2013 and applied for SSDI ...
Reply
Sent on March 19th 2015 by Attorney Stephen Jessup
Mrs. C, I do not see a legal ground for them to withhold the amount they have set aside for estimated SSDI in light of your denial. Did you sign any documents regarding ha...
Prudential

Prudential claims I owe them money when I don't

Reviewed by Dalene on March 16th 2015   Verified Policyholder
Prudential sent me a letter stating that I have been over paid of 5k and would need to pay that back. Then I will be able to receive the rest of my checks that are due to ...
Reply
Sent on March 16th 2015 by Attorney Stephen Jessup
Dalene, What is the nature of the overpayment? They should have put it in writing – if not – demand it as such. It is not uncommon for a carrier to apply the monthly b...
Unum

Unum has been consistently lying to me. At least I'm not the only one.

Reviewed by Roselin on March 16th 2015   Verified Policyholder
In March 2014 I slipped on the ice and fell flat on my back and my head snapped back causing a huge and the back of my head. I laid on the sidewalk for about five minutes....
Reply
Sent on March 16th 2015 by Attorney Gregory Dell
Roselin, I am sorry to hear about the difficulty you are facing with Unum. Please feel free to contact our office to discuss what options are available to you at this poin...
Reliance Standard

Reliance Standard is unbearable!

Reviewed by DRW on March 15th 2015   Verified Policyholder
They are roguish low life thieves who should not be allowed to sell insurance in America! I am currently in appeal for my LTD with very serious spine issues, four surgerie...
Reply
Sent on March 15th 2015 by Attorney Stephen Jessup
DRW, I hope your claim is approved on appeal. If you do continue to experience difficulty or a denial of your appeal, please feel free to contact our office to discuss how...
Lincoln Financial

LFG holding "dependent allowance" out of my checks when I don't have any dependents

Reviewed by Mary on March 15th 2015   Verified Policyholder
Lincoln Financial has been really good with my payment throughout my time away from work, until I was approved for social security disability. Now they are holding somethi...
Reply
Sent on March 15th 2015 by Attorney Jay Symonds
Mary, I assume you have made them aware of this fact? If not, do so immediately as they obviously have incorrect information regarding any potential offset. I would recomm...
MetLife

Retain legal counsel before applying a band-aid to MetLife's wounds

Reviewed by Julie B. on March 14th 2015   Verified Policyholder
Having previously commented and questioned MetLife’s claim handling I am of the opinion anyone who has a short and/or long term policy with them governed by ERISA should...
Reply
Sent on March 14th 2015 by Attorney Stephen Jessup
Please feel free to contact our office to discuss your claim in much greater detail. If your claim was closed effective March 15 you will have the ability to submit an adm...
New York Life

I went from being on top with my career, having all material needs met to losing everything because I’ve gone the last 7 months with no income

Reviewed by JB on March 10th 2015   Verified Policyholder
I was involved in a motor vehicle accident 12 months ago. My employer, The Vanguard Group, uses New York Life for LTD plan. Employer unfortunately switched to them within ...
Reply
Sent on March 10th 2015 by Attorney Cesar Gavidia
JB, although I can appreciate your frustration and anger, there is no legal recourse against the government for enacting the statute. We will be more than happy to review ...
Lincoln Financial

Even though I have enough medical evidence to prove my disability, Lincoln Financial keeps denying my claim.

Reviewed by Kimberly Bower on March 5th 2015   Verified Policyholder
I was diagnosed with Fibromyalgia in 04/2012. I was out of work for quite some time, which I exhausted my FMLA hours. During my my absence I applied for STD with Lincoln F...
Reply
Sent on March 5th 2015 by Attorney Stephen Jessup
Kimberly, FMLA and disability are two completely different reviews, with FMLA being “easier” to get due to federal laws mandating a level of protection for employees a...
MetLife

Met Life, being clean shaven doesn't mean I'm not depressed

Reviewed by Shayne on March 3rd 2015   Verified Policyholder
I have been diagnosed with Bipolar Disorder. Previous to this diagnosis, I was diagnosed with Major Depressive Disorder and have been on medication for anxiety/panic attac...
Reply
Sent on March 3rd 2015 by Attorney Stephen Jessup
Shayne, your recourse is to file an appeal of the latest denial in an attempt to secure the benefits owed. Please feel free to contact our office to discuss how we may be ...