Disability Insurance Company Reviews & Ratings

Read real client ratings and reviews of disability insurance companies. Share your experience to help keep disability insurance companies honest.

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Aetna

At this point, Aetna is questioning my disability

Reviewed by Teri on May 9th 2015   Verified Policyholder
I have had ltd coverage through Sedgwick/cms. As of Januaru, AETNA took over. The attending physician statements are not clear leading doctors to provide information that ...
Reply
Sent on May 9th 2015 by Attorney Stephen Jessup
Teri, disability insurance companies write their claim forms very much to their advantage. Please contact our office to discuss how we can assist you in handling your clai...
Unum

Unum's stalling will force me to either sell the house or the car

Reviewed by Concerned Spouse on May 7th 2015   Verified Policyholder
My husband had long term disability for about 5 years with UNUM until about 3 months ago. He received a letter from them stating that his pain doctor checked something sta...
Reply
Sent on May 7th 2015 by Attorney Stephen Jessup

Concerned, as your husband’s claim is very involved, please contact our office to discuss in detail.

Prudential

If I am unable to pay the full lump sum of overpayment to Prudential, can they just with hold my LTD checks till it is paid off?

Reviewed by Stacy on May 6th 2015   Verified Policyholder
If I am unable to pay the full lump sum of overpayment to Prudential, can they just with hold my LTD checks till it is paid off?
Reply
Sent on May 6th 2015 by Attorney Cesar Gavidia

Stacy, you can certainly approach them for a repayment plan.

Aetna

Aetna seems to be crying for a class action suit. Make sure I’m on the list! 

Reviewed by KM on April 21st 2015   Verified Policyholder
Aetna seems to be crying for a class action suit. Make sure I’m on the list! They have played games with me for the last 3 years. Denying so many important items. And ca...
Lincoln Financial

LFG is nothing but a scam ripping people off. Flush your money

Reviewed by Mark Sutton on April 21st 2015   Verified Policyholder
I personally think anyone paying for LFG SHOULD flush your money. I worked for a utility for 16.5 yrs. When I came down with several health issues, that put me on disabili...
Reply
Sent on April 21st 2015 by Attorney Stephen Jessup

Mark, please feel free to contact out office to discuss your claim in detail.

New York Life

I call every day and am met with rude workers who do not care about you in the least. Horrible company.

Reviewed by Tal on April 20th 2015   Verified Policyholder
STD was approved for surgery on March 11. I got one check covering 6 days and have been getting the run around ever since. They now owe me for 21 days pay. The caseworker ...
Reply
Sent on April 20th 2015 by Attorney Stephen Jessup
Tal, it is common for the STD claims process to be a less than stellar experience. Even more so considering the fact updates are usually required weekly in order to proces...
Northwestern Mutual

My claim was handled so unprofessionally – almost no written communication from NW Mutual

Reviewed by B.J. Robinson on April 19th 2015   Verified Policyholder
While waiting for NW Mutual’s decision on my claim for LTD benefits, I was terminated. The following week, NW Mutual sent me a letter denying my claim. Denial was seemin...
Reply
Sent on April 19th 2015 by Attorney Stephen Jessup

BJ, you will have rights to appeal this denial. If you have not already done so please feel free to contact our office to discuss how we can assist you.

Mass Mutual

I would not trust MassMutual in any service they offer 

Reviewed by Madeline on April 16th 2015   Verified Policyholder
I would not recommend MassMutual for any of your insurance needs. I purchased a Disability Income Insurance policy offered by my employer through MassMutual many years ago...
Reply
Sent on April 16th 2015 by Attorney Stephen Jessup
Madeline, please note that entitlement to disability benefits is never guaranteed, as such an insurance carrier will review your claim to determine ongoing eligibility. It...
MetLife

Battle with MetLife is like battle with cancer

Reviewed by Faith Porras on April 15th 2015   Verified Policyholder
I have filed a claim for short term disability which started on 01-21-2015 and per the form my doctor filled out, he put return to work date 06-01-2015. Someone at MetLife...
Reply
Sent on April 15th 2015 by Attorney Gregory Dell
Faith, please feel free to contact our office to discuss your claim. It is not uncommon that an insurance company determines a return to work date is much sooner than your...
Reliance Standard

Reliance Standard refuses to give my recently deceased aunt's life insurance benefits to my family .

Reviewed by Robert on April 11th 2015   Verified Policyholder
My aunt worked for a company that had Reliance Standard Life as their long term disability insurance and life insurance carrier. In 2008 my Aunt became disabled and was un...
Reply
Sent on April 11th 2015 by Attorney Stephen Jessup
Robert, a beneficiary of the policy will need to communicate with the employer. The new insurance company would certainly not be liable under the policy as your aunt was n...
MetLife

I am tired of waiting on Met Life

Reviewed by Ricky on April 7th 2015   Verified Policyholder
I am supposed to be on a 2 year LTD with MetLife, I was receiving my benefits but they were cut exactly a year after, they gave me the excuse of not providing continuous d...
Reply
Sent on April 7th 2015 by Attorney Stephen Jessup
Ricky, when the benefit was terminated I assume that MetLife required an administrative appeal of the denial? If so, and your policy is governed by ERISA, MetLife would ha...
Hartford

My disability monthly payments have been unlawfully cut off

Reviewed by Michael Itzo on April 5th 2015   Verified Policyholder
My disability monthly payments have been unlawfully cut off. I have been collecting LTD benefits for over two years and now Hartford has cut me off and wants me to refund ...
Reply
Sent on April 5th 2015 by Attorney Jay Symonds
Michael, please feel free to contact our office to discuss. We will need a copy of the policy as well. Many policies contain subrogation rights if your disability is cause...
Prudential

I can’t understand why I am being penalized for their incompetence

Reviewed by Jay on April 5th 2015   Verified Policyholder
I have been on STD disability since 11/17/2014, for MS. As of a week ago, I did not get paid and my STD benefits were suspended. I called to speak with the claim manager w...
Reply
Sent on April 5th 2015 by Attorney Stephen Jessup
Jay, there does stand a likely chance that your STD will be reinstated based on the medical records. With respect to the LTD Policy, from the dates you provided it does ap...
Reliance Standard

Reliance Standard is insitent upon holding up my benefit checks.

Reviewed by Choyce7 on April 4th 2015   Verified Policyholder
I have been disabled since Jan of 2010. In December of 2014, Reliance Standard began a medical review. To date, they have not denied me but they file an extension each mon...
Reply
Sent on April 4th 2015 by Attorney Stephen Jessup

Choyce7, how late is your check each month? Please feel free to contact our office to discuss your claim in detail.

Northwestern Mutual

NWM refused to have a hematologist review my claim since my "numbers are currently normal." They ignored my primary concern of relapsing

Reviewed by JP on March 27th 2015   Verified Policyholder
Hi there. I have a chronic autoimmune disease that has temporarily placed me on LTD 5 times over the last 18 years. I currently am in remission although I remain on severa...
Reply
Sent on March 27th 2015 by Attorney Stephen Jessup
JP, I think your claim could be in a grey area if the issue is not a current flare up causing disability as defined under the policy, but merely the risk of relapse. Never...
Lincoln Financial

This process has been so difficult that I couldn’t focus on getting better

Reviewed by Shannae on March 25th 2015   Verified Policyholder
I sent all of the documents while I was sick in the hospital. After not hearing anything from Lincoln Group my HR Rep at my job called and was told it was being processed....
Reply
Sent on March 25th 2015 by Attorney Rachel Alters
Under ERISA, Lincoln should be communicating all aspects of your claim with you via letter and at the very least by phone. I would strongly recommend you demand an update ...
Sun Life

This is the worst!!

Reviewed by Diam on March 21st 2015   Verified Policyholder
Waiting 5 weeks now for STD approval. This is the worst!
Reply
Sent on March 21st 2015 by Attorney Stephen Jessup
Diam, disability insurance carriers have 45 days once all information is received to render a decision. If everything is in you should hopefully be receiving a response sh...
Reliance Standard

Reliance Standard offset SSDI benefits I never received, and now won't give them to me due to initial refusal.

Reviewed by Mrs. C on March 19th 2015   Verified Policyholder
I have LTD with First Reliance of Hawthorne New York. They are refusing to give me the offset SSDI monies. I have been on Workers Comp for since 2013 and applied for SSDI ...
Reply
Sent on March 19th 2015 by Attorney Stephen Jessup
Mrs. C, I do not see a legal ground for them to withhold the amount they have set aside for estimated SSDI in light of your denial. Did you sign any documents regarding ha...
Prudential

Prudential claims I owe them money when I don't

Reviewed by Dalene on March 16th 2015   Verified Policyholder
Prudential sent me a letter stating that I have been over paid of 5k and would need to pay that back. Then I will be able to receive the rest of my checks that are due to ...
Reply
Sent on March 16th 2015 by Attorney Stephen Jessup
Dalene, What is the nature of the overpayment? They should have put it in writing – if not – demand it as such. It is not uncommon for a carrier to apply the monthly b...
Unum

Unum has been consistently lying to me. At least I'm not the only one.

Reviewed by Roselin on March 16th 2015   Verified Policyholder
In March 2014 I slipped on the ice and fell flat on my back and my head snapped back causing a huge and the back of my head. I laid on the sidewalk for about five minutes....
Reply
Sent on March 16th 2015 by Attorney Gregory Dell
Roselin, I am sorry to hear about the difficulty you are facing with Unum. Please feel free to contact our office to discuss what options are available to you at this poin...