Reliance Standard Ratings & Reviews

1.6 out of 5
Read 50 reviews
0%would recommend
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56%
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Timely Payments
1.8out of 5
Handling Claim
1.8out of 5
Customer Service
2.1out of 5
Dependable
2.0out of 5
Value
2.0out of 5
Showing 20 of  50 Reviews
Reliance Standard

Reliance Standard cut off LTD suddenly claiming I could do sedentary work after 10 plus years… no paperwork sent to appeal

Reviewed by Autumn on July 1st 2025   Verified Policyholder | January 2015 date of disability
I’ve been on STD then LTD with Reliance since 1/2015. They sent a medical review in December 2024 to my old address which of course I never got the paperwork for. I emai...
Reliance Standard

Short Term Disability Claim/Inconsistent to NO Communication

Reviewed by GaKRN on August 22nd 2024   Verified Policyholder | June 2024 date of disability
When I did call & reach a live person they were kind & helpful. The person assigned to my claim left one phone message & I have not spoken to her since. Information she re...
Reliance Standard

Staff Lie

Reviewed by Tanya on February 12th 2024   Verified Policyholder | August 2021 date of disability
I had my disability cut off the day I was scheduled to find out whether I should have surgery. The claims examiner was aware that I had an appointment on that date and sai...
Reply
Sent on February 12th 2024 by Attorney Gregory Dell
I am sorry to hear about your experience. It’s crazy that Reliance Standard would deny your disability benefits when you are suffering so badly that you need surgery. Th...
Reliance Standard

Reliance Standard denied my LTD benefits because COVID-19 limited my ability to provide proof of continued disability.

Reviewed by Ken S. on February 11th 2021   Verified Policyholder
Hello, I have a LTD policy with Reliance Standard and it has been paid (considered disabled) for 14 plus years. However, due to limited doctors visits / records this past ...
Reply
Sent on February 11th 2021 by Attorney Cesar Gavidia
Ken, it’s important to ensure that if your claim is denied your Appeal be exhaustive, comprehensive, and contain not only all of your relevant medical records, but that ...
Reliance Standard

Reliance Standard cut off my LTD benefits claiming I'm fit enough to work even though I'm more sick than before.

Reviewed by Jeff S. on July 7th 2020   Verified Policyholder
It should be criminal that this company treats sick people like this who just want PTO be left alone! I received a call from Reliance on 7/6/20 cutting me off after 1 year...
Reply
Sent on July 7th 2020 by Attorney Stephen Jessup
Jeff, in my opinion Reliance Standard is one of the more difficult insurance companies to deal with. What you are experiencing they do day in, day out. You can certainly r...
Reliance Standard

Reliance Standard notified me that my benefits were being stopped with no warning or reason.

Reviewed by Deborah S. on June 5th 2020   Verified Policyholder
Horrible company! Phoned me on June 4th to let me know that I would no longer be receiving benefits as of June 3rd. Just like that! No questions asked and no info given!
Reply
Sent on June 5th 2020 by Attorney Gregory Dell
Deborah, I am sorry to hear of the denial of your claim and how you were provided no notice of an immediate end of your income. Please contact us at once for a free consul...
Reliance Standard

I was receiving LTD from Reliance Standard due to breast cancer until they suddenly denied me my benefits.

Reviewed by Mary Anne B. on March 3rd 2020   Verified Policyholder
I was diagnosed stage 2 breast cancer June 2015 and went out on std with Reliance. Within 4 months following my status changed to stage 4 with Mets to my spine. STD conver...
Reply
Sent on March 3rd 2020 by Attorney Stephen Jessup
Mary Anne, your recourse would be to go through the administrative appeal process and if that is denied to file lawsuit. Please contact our office to discuss the denial of...
Reliance Standard

Reliance Standard never answers or returns my calls, has not provided me my benefits, and falsely claims I never provided necessary paperwork.

Reviewed by Chrystall on July 5th 2017   Verified Policyholder
I have been on STDI since April 28th, 2017 and I have only received what they say is a “courtesy payment” because they know the hardship which I am facing. I call mult...
Reply
Sent on July 5th 2017 by Attorney Stephen Jessup
Chrystall, please feel free to contact our office to discuss your claim. Needless to say, the carrier is well beyond the typical timeframe to render a decision on a STD ap...
Reliance Standard

Reliance Standard is unreasonably prolonging the transition from STD to LTD for my boyfriend.

Reviewed by Wendy on April 4th 2017   Verified Policyholder
In August 2016 my boyfriend was placed on disability by his family physician. A short background, he is a type I Diabetic since age 4 and had to have multiple lumbar back ...
Reply
Sent on April 4th 2017 by Attorney Stephen Jessup
Wendy, please contact our office to discuss the claim further. Decisions on long term disability claim applications should only take about 45-60 days. If the claim is deni...
Reliance Standard

The appeals process with Reliance Standard is very frustrating. I'm not sure how to get an answer from them.

Reviewed by Rachel on October 23rd 2016   Verified Policyholder
I started with Reliance Standard when i had surgery 4/13, complications in surgery caused my recover last longer and brought my Lupus out of remission. I stayed on STD wit...
Reply
Sent on October 23rd 2016 by Attorney Stephen Jessup
Rachel, if your claim was denied and your appeal already submitted there may be little that can be done until such time that RSL renders a decision on your appeal, which c...
Reliance Standard

Reliance Standard is trying to reduce my LTD benefits because of once-a-month work in the military reserve.

Reviewed by Drake on May 23rd 2016   Verified Policyholder
I have had LTD with Reliance Standard since 2006. I had to jump through all the required social security applications until I was lucky approved after 2 denials by an Admi...
Reply
Sent on May 23rd 2016 by Attorney Stephen Jessup

Drake, please feel free to contact our office to discuss. Have they sent any correspondence regarding same?

Reliance Standard

Even though my spinal illness is very well-documented, Reliance Standard has yet to transfer me to LTD.

Reviewed by Mary T. on April 1st 2016   Verified Policyholder
On Oct. 12, 2015, I submitted a dual STD/LTD claim with Reliance Standard due to the continuing decline of my congenital spinal stenosis compounded by spinal DJD and psori...
Reply
Sent on April 1st 2016 by Attorney Stephen Jessup
Mary, please contact our office to discuss your claim. Typically a claim for LTD benefits is to be made in 60-90 days, which depending on when the review process began fol...
Reliance Standard

Reliance Standard pays measly benefits at the cost of constant requests for paperwork.

Reviewed by Brian H. on February 16th 2016   Verified Policyholder
I have been approved for social security disability also reliance standard approved me for long term disability went from short term with them at a rate of $1200 a month t...
Reply
Sent on February 16th 2016 by Attorney Stephen Jessup
Brian, you are unfortunately not alone in your experience. Due to the fact that disability benefits are determined on a month to month basis, Reliance Standard (and all ca...
Reliance Standard

Reliance Standard is attempting to doctor shop and send me to an unqualified specialist.

Reviewed by Steve on January 20th 2016   Verified Policyholder
I was bitten by a black legged tick (ixodes pacificus) while working on the job at the Nevada Test Site in 2004. Only after I tested positive for Lyme disease and 2 co-inf...
Reply
Sent on January 20th 2016 by Attorney Stephen Jessup
Steve, as it appears that your claim is for Worker’s Compensation and not for benefits under a disability insurance policy, you will need to consult with an attorney tha...
Reliance Standard

Reliance Standard is inconsistent with their payments.

Reviewed by Drew S. on December 3rd 2015   Verified Policyholder
It’s been 2 1/2 yrs since I lost my right leg. Seems Reliance does not pay on a regular schedule. I’m so upset dealing with their bull. Why don’t we all file a major...
Reply
Sent on December 3rd 2015 by Attorney Stephen Jessup
Drew, please feel free to contact our office if you have questions regarding your issue. If you have been on claim 2.5 years Reliance may be reviewing your claim for a cha...
Reliance Standard

Is it worth keeping up with all of the paperwork when Reliance Standard is only giving me $100 a month?

Reviewed by DM on November 13th 2015   Verified Policyholder
I have been determine totally disabled by my doctors in 2010 and approved SSI I even gave Reliance the back pay money SSI sent me. I have been receiving 100.00 from Relian...
Reply
Sent on November 13th 2015 by Attorney Stephen Jessup
DM, Reliance can request updated information to continue its review of your claim- that being said, it is really a matter if you do want to deal with that for $100.00. You...
Reliance Standard

Reliance Standard unfairly denied my LTD claim due to a pre-existing condition.

Reviewed by Toni on August 31st 2015   Verified Policyholder
Reliance Standard denied me LTD due to a pre-existing condition. I did appeal this decision and they still denied me. When I appealed, it was not just one diagnosis but it...
Reply
Sent on August 31st 2015 by Attorney Stephen Jessup
Toni, unfortunately, pre-existing condition limitations in long term disability policies are quite common and often very difficult to get around. Most policies require you...
Reliance Standard

Seeking relief against Reliance Standard through the Insurance Fair Conduct Act.

Reviewed by Sick and Tired in Seattle on August 23rd 2015   Verified Policyholder
Reliance Standard pays my long term disability claim. Every month I have to battle with Matrix, the policy administrator, and fight to get my monthly income, but neither t...
Reply
Sent on August 23rd 2015 by Attorney Stephen Jessup
Sick and Tired, if your policy is governed be ERISA then your state law actions could be pre-empted. Additionally, if this policy was through your employer the named polic...
Reliance Standard

Major financial suffering because Reliance Standard wrongfully denied my disability benefits.

Reviewed by Choyce7 on August 16th 2015   Verified Policyholder
Well here we go again….In April of 2015, Reliance denied my benefits again. This is the second time that they have done this to me. I was disabled in January of 2010. I ...
Reply
Sent on August 16th 2015 by Attorney Stephen Jessup
Choyce, attorney’s fees are only applicable if you prevail at trial, and even then it is only upon motion for same and at the discretion of the judge. Unfortunately, win...
Reliance Standard

My partner and I have been continuously harrassed by Reliance Standard for paperwork, and now want to pursue a lump sum for undue stress.

Reviewed by G in AZ on August 12th 2015   Verified Policyholder
My partner was diagnosed with late stage AIDS in Sept 2009, he received SSDI within 6 weeks of applying for it. He was also on LTD with Reliance Standard. The plan his emp...
Reply
Sent on August 12th 2015 by Attorney Stephen Jessup
G, prior to the filing of any lawsuit he will have to satisfy the administrative appeal process required by ERISA. Unfortunately, your partner will have no legal recourse ...

Resources to Help You Win Disability Benefits

Disability Benefit Denial Options
Submit a Strong Reliance Standard Appeal Package

We work with you, your doctors, and other experts to submit a very strong Reliance Standard appeal.

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Sue Reliance Standard

We have filed thousands of disability denial lawsuits in federal Courts nationwide against Reliance Standard.

Sue Reliance Standard

Protect Your Benefits
Get Your Reliance Standard Disability Application Approved
We help claimants throughout the entire application process.

Apply for Reliance Standard disability benefits

Prevent a Reliance Standard Disability Benefit Denial
We manage every aspect of your disability claim following claim approval.

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Negotiate a Reliance Standard Lump-Sum Settlement

Our goal is to negotiate the highest possible buyout of your long-term disability policy.

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Answered Questions by Our Lawyers
(25)
Showing 4 of  25 Answered Questions

Q: Are VA disability payments considered “other income” by Reliance Standard?

Answered on October 25th 2023 by Attorney Cesar Gavidia
A: The disability policy may allow Reliance Standard to deduct and offset your monthly benefit payment by your VA...

Q: Denied short term disability and need to file for long term with same insurer

Answered on June 29th 2023 by Attorney Stephen Jessup
A: We would be more than happy to speak with you and review your denial letter and policy and discuss how we can ...

Q: Will Reliance Standard reduce my LTD payments due to my pension benefits or rental income?

Answered on November 3rd 2022 by Attorney Alex Palamara
A: ARH, I am happy to hear of your LTD approval, though I am sorry to hear of your medical conditions. The LTD po...

Q: Why is Reliance Standard trying to recover payments I was awarded through another company?

Answered on August 6th 2020 by Attorney Cesar Gavidia
A: Dani, your disability plan may contain a provision which allows Reliance to claim and recover an overpayment o...
Helpful Videos
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Disability Benefit Tips
(331)
Showing 4 of  331 Benefit Tips

How to Apply for Reliance Standard Disability Benefits & Top 5 Reasons for a Claim Denial

At Dell Disability Lawyers we’ve handled hundreds of long term disability insurance claims against Reliance Standard, and have learned a few things in the process. When you’re experiencing an injury or illness that makes it difficult (or impossible) to work, it can be tempting to file a claim as quickly as possible – but unless a claimant has all their ducks in a row, this could actually delay the ultima...

Why Must Your Disability Insurance Lawyer Understand Your Disabling Condition?

When it comes to securing your disability insurance benefits, it's vitally important that your disability insurance lawyer thoroughly understands the symptoms and impact of your disabling condition. Doctors can help you create strong medical records, but they're not accustomed to dealing with the rigorous documentation disability insurance companies require. Lea...

Disability Benefit Denial Reason #5 – Your Medical Evidence is Weak

If you're seeking long term disability benefits from an insurance company, you may be concerned that you're facing an uphill battle. Fortunately, the stronger your medical evidence, the greater the odds that your claim will be approved. On the other side of the coin, one of the most common reasons for denial of long term disability benefits involves too-weak med...

Disability Benefit Denial Reason #4 - Your Doctor Is Misled By the Disability Company

When you're seeking disability insurance benefits, your medical records and treating physician's statement are two of the most important components of your claim. But because the insurance company has a vested interest in denying your disability insurance claim, it often will rely on tactics like ambushing your doctor with a phone call in an attempt to get them ...
Our Resolved Cases
(388)
Showing 4 of  388 Our Resolved Cases

Reliance Standard Denies LTD Benefits 4 times in 24 Months for 64 Year Old Insurance Agent with Peripheral Neuropathy

This case is crazy because Reliance Standard denied long term disability benefits four times in a 24 month period and forced the claimant to file four separate appeals. Our client was an insurance agent for Florida Farm Bureau Insurance Companies. In 2017 and 2018 he was forced to reduce his work hours due to pain and complications caused by peripheral neuropat...

How does Reliance Standard deny long term disability benefits after paying for three years?

A former Payroll Manager for Solairus Aviation, a large Private Jet Charter and Aircraft Management Company was significantly injured in a serious motor vehicle accident which occurred on June 26, 2017.  This accident changed her life forever. Due to the accident, our now client suffered from a traumatic brain injury which led to diagnoses such a post-concussi...

Reliance Standard overturned its previous denial of long term disability benefits for Texas Retail Store Manager

Our client, Mr. S, formerly worked as a Store Manager for a large national retail chain. In August 2016 Mr. S suffered from multiple Transient Ischemic Attacks (“TIAs”) or mini-strokes which left him with debilitating physical and cognitive impairments. Mr. S made several attempts to return to work failed but continued to suffer slurred speech, headaches, pressure in the back of his head and memory loss, h...

Reliance Standard overturned LTD denial for Tennessee Technology Sales Consultant

Our client, Mr. L, formerly worked as a Sales Consultant for a global technology company. In September 2014 a number of medical issues following an ischemic stroke forced Mr. L to stop working and submit his claim for disability benefits under his employer's long-term disability (LTD) policy, which was funded and administered by Reliance Standard. Under his employer's disability policy he would be considered t...
Disability Lawsuit Stories
(766)
Showing 4 of  766 Lawsuit Stories

Reliance Standard Disability Denial Upheld Due to Claimant's Lack of Strong Medical Record Support

In the case of Amy Wright v. Reliance Standard Life Insurance Company (Reliance), Plaintiff was the vice-president of health information services at Integrity Health Care when she stopped working on August 7, 2017. She brought claims for benefits under an LTD insurance policy and a waiver of premiums under a life insurance policy.In order to be approved for LTD benefits, Plaintiff ...

Reliance Standard Wrongfully Denies Life Insurance Waiver of Premium and Must Pay $188,000

In Jody Rizzo v. First Reliance Standard Life Insurance Company, plaintiff’s late husband, Angelo Rizzo, participated in a group life insurance policy provided as a benefit by his employer, Barnes & Noble, where he was employed as an assistant store manager. The policy was issued by Reliance Standard. On about November 12, 2012, Mr. Rizzo stopped working due to his multiple medical problems. He...

Is Plaintiff Entitled to LTD Benefits When Unable to Work in Any Occupation?

In Tiedel v. Reliance Standard life Insurance Company (Reliance), Plaintiff Tiedel, a full-time flight engineer for Kalitta Air, was in the pilot seat of a single engine plane that crashed in January 1979. He suffered numerous fractures and required surgery. He developed Hepatitis C due to a blood transfusion he received following the accident.In December 2013, the Hepatitis C recurred and there was ...

Can Employer’s Transfer of Coverage Effect an Employee’s Disability Claim?

In the case of Cheryl L. Wallace v. Oakwood Healthcare, Inc. (Oakwood), Plaintiff was employed by Oakwood Healthcare, Inc. Health System as a registered nurse when she became ill in October 2012 and took medical leave. She returned to work on April 7, 2013, but stopped working again on May 13, 2013, and did not return.Plaintiff filed a claim for long-term disability (LTD) benefits. There were som...

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Five Ways We Help Get Your Disability Benefit Paid

5 Ways We Help Get Your Benefits Paid

Get Your Disability Application Approved

Our goal is to get your application for disability insurance benefits approved. Applying for disability insurance benefits can be a difficult process and the information you provide is critical. Most disability insurance companies look at your application in hopes of finding a reason to deny your claim. Your disability company will ask you to complete numerous forms, interview you, request lots of information, speak with your doctors and possibly request to have you examined by their hired gun doctor.

Through our experience of having helped thousands of disability insurance claimants, our disability insurance lawyers will guide you through the entire application process and give you the best chance to get your disability claim approved the first time.

Submit A Strong Appeal Package

If your disability insurance benefits have been wrongfully denied, then our disability insurance lawyers know exactly what it takes to get your disability claim approved. You only get once chance to submit an Appeal, therefore every piece of evidence that will support your disability claim must be included. The goal is to win your disability benefits at the Appeal level, but while preparing your Appeal you must consider how a federal judge will review your disability claim if your benefit denial is upheld.

Preparing a strong disability appeal package is an art that requires you to understand how the courts interpret your disability policy language, ERISA regulations / laws, and how to strategically present evidence in support of your definition of disability. We encourage you to contact any of our long-term disability attorneys for a free immediate review of your disability denial.

Sue Your Disability Company

98% of the disability insurance lawsuits filed by our law firm have resulted in either the payment of benefits or a lump-sum settlement agreement. Our disability insurance attorneys have filed ERISA governed and private policy long term disability insurance lawsuits against every major disability insurance company in state and federal courts nationwide and we love fighting for the little guy against the multi-billion dollar insurance company giants.

We have recovered hundreds of millions of dollars for our clients and we would like the opportunity to provide you with a free review of your disability benefit denial. There are many complex factors in a disability benefit lawsuit and the legal battle to win long term disability benefits can be fierce.

Prevent A Disability Benefit Denial

Approval of long-term disability is a continuous process as every disability insurance company will evaluate your eligibility for benefits on a monthly basis. You can never let your guard down and assume that your disability company will continue to pay your benefits for as long as you think you need them.

Our disability insurance law firm offers a reasonable flat fee monthly claim handling service in which we handle every aspect of your long-term disability claim and do whatever it takes to make sure you are paid every month.

Negotiate a Lump-Sum Settlement

Let's discuss if a lump-sum settlement or buyout of your disability insurance claim is both available and makes financial sense for you. Our disability insurance lawyers have negotiated more than five-hundred million dollars in disability insurance buyouts and we know how to get you a maximum settlement. A disability insurance company is not required to offer a buyout and not every disability company offers them.

Questions About Hiring Us

Who are Dell Disability Lawyers?

We are disability insurance attorneys that know how to get your short or long term disability benefits paid. As a nationwide law firm we have helped thousands of disability insurance claimants throughout the United States to collect hundreds of millions of dollars of disability insurance benefits from every major disability insurance company.

Our attorneys have been able to either get our clients paid monthly disability benefits or obtain a one-time lump-sum settlement in more than 98% of our cases. Our disability insurance lawyers have seen it all when it comes to disability insurance claims and we know exactly what it takes for your disability claim to be approved.

We offer disability insurance attorney representation nationwide and we welcome you to contact any of our LTD lawyers for a free immediate review of your disability claim. We also invite you to visit and subscribe to our YouTube channel where we have more than 900 videos and regularly provide tips to help protect your disability benefits.

Who do you help?

Our disability insurance attorneys help individuals that have either purchased a long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer. We have helped individuals in almost every type of occupation with monthly disability benefit payments ranging from $1,500 to $50,000.

Our clients include all types of employees ranging from retail associates, sales representatives, government employees, police officers, teachers, janitors, nurses, pilots, truck drivers, financial advisors, doctors, dentists, veterinarians, lawyers, consultants, IT professionals, engineers, professional athletes, business owners, and high level executives.

A strong understanding and presentation of the duties of your occupation is essential for securing disability insurance benefits.

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability insurance lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via phone, email, fax, or video conferencing sessions. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability insurance attorney. We can be reached at 800-698-9159 or by email. Lawyers and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Let's discuss your disability insurance claim

Call 800-698-9159 now to speak with one of our disability insurance lawyers or email one of our attorneys for an immediate response.

Five Ways We Help Get Your Disability Benefit Paid

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