My claim was handled so unprofessionally – almost no written communication from NW Mutual

While waiting for NW Mutual’s decision on my claim for LTD benefits, I was terminated. The following week, NW Mutual sent me a letter denying my claim. Denial was seemingly based upon my “Return to Work” form submitted by the surgeon who performed my emergency gallbladder surgery, which happened to occur while I was already on medical leave. There was very little attention to the Physician Notes from my Pain Management Doctor, and NO attention given to my Depression diagnosis. My claim was handled so unprofessionally – almost no written communication from NW Mutual. My HR Benefits Coordinator would contact me to inform me of information NW Mutual needed. NW Mutual never requested any information from me via written communication. The whole thing just doesn’t sit right with me. I’d like hear your opinion.