Disability Insurance Company Reviews & Ratings

Read real client ratings and reviews of disability insurance companies. Share your experience to help keep disability insurance companies honest.

Showing 101–120 of 681 Reviews
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Principal

Sorry, Principal. My residual and renewal commissions aren't "earned"

Reviewed by Ron on August 24th 2020   Verified Policyholder
(CAPS are added by me for emphasis:) I am a self-employed insurance broker working only on commissions. I was disabled due to surgeries and received some income replacemen...
Reply
Sent on August 24th 2020 by Attorney Rachel Alters

Ron: You certainly can challenge Principal’s interpretation of the various provisions at issue through an appeal, if you have not already.

Prudential

I was sold a policy that I cannot use and no one will show me the policy

Reviewed by Jacqueline G. on August 18th 2020   Verified Policyholder
I had Prudential STD and LTD through my employer. I received my STD with no problem. Started receiving LTD for a while, then Prudential said I owed them because I receive ...
Reply
Sent on August 18th 2020 by Attorney Stephen Jessup
Jacqueline, in many cases a disability carrier cannot offset for SSDI benefits that were in place prior to the date of disability under the applicable policy. Your employe...
Sun Life

SunLife said if I don't apply for SSI they will lower my payments

Reviewed by Jeffrey R. on July 26th 2020   Verified Policyholder
Sun Life is trying to get me to apply for ssi. Have long term disability though them been on it for 9 months. Live in PA. Telling to apply or they are lowering my payments...
Reply
Sent on July 26th 2020 by Attorney Rachel Alters

Jeffrey, you are required under the policy to apply for Ssdi. If you don’t they will take an estimated offset and decrease you benefit by that amount.

Sun Life

I don't understand SunLife's overpayment letter

Reviewed by Gina L. on July 15th 2020   Verified Policyholder
My name is Gina and I have been collecting LTD from my previous employer through Sun Life for almost 2 years. I am currently easing back into the work force and I work a p...
Reply
Sent on July 15th 2020 by Attorney Rachel Alters

Gina: I suggest you contact our office and speak with one of the attorneys to discuss the specific questions you have. At that point you can send along the letter.

Reliance Standard

Reliance Standard cut off my LTD benefits claiming I'm fit enough to work even though I'm more sick than before.

Reviewed by Jeff S. on July 7th 2020   Verified Policyholder
It should be criminal that this company treats sick people like this who just want PTO be left alone! I received a call from Reliance on 7/6/20 cutting me off after 1 year...
Reply
Sent on July 7th 2020 by Attorney Stephen Jessup
Jeff, in my opinion Reliance Standard is one of the more difficult insurance companies to deal with. What you are experiencing they do day in, day out. You can certainly r...
Unum

I've paid for STD for 20+ years. Now, I'm actually sick and can't get paid

Reviewed by Natalie on June 29th 2020   Verified Policyholder
My employer uses unum for short-term disability. I was hospitalized back on june 13 and discharged on june 25. I was admitted for double pneumonia and hypoxia, which I end...
Reply
Sent on June 29th 2020 by Attorney Rachel Alters

Natalie, hopefully your claim will be approved. If they deny the STD claim then you will need to appeal the determination.

Reliance Standard

Reliance Standard notified me that my benefits were being stopped with no warning or reason.

Reviewed by Deborah S. on June 5th 2020   Verified Policyholder
Horrible company! Phoned me on June 4th to let me know that I would no longer be receiving benefits as of June 3rd. Just like that! No questions asked and no info given!
Reply
Sent on June 5th 2020 by Attorney Gregory Dell
Deborah, I am sorry to hear of the denial of your claim and how you were provided no notice of an immediate end of your income. Please contact us at once for a free consul...
MetLife

MetLife stopping my benefit plan. I'm still disabled

Reviewed by Teresa B. on June 1st 2020   Verified Policyholder
I experienced a macular tear in my right eye in Oct 2016 The other eye has been blind since childhood. I applied for LTD and got them. Now they say they are stopping the b...
Reply
Sent on June 1st 2020 by Attorney Rachel Alters

Teresa, if you need assistance with an appeal then please email your denial letter to rachel@diattorney.com and we can try to assist you.

Unum

Unum thought I was fine to work. I wasn't

Reviewed by Elizabeth L. on May 21st 2020   Verified Policyholder
48 yoa dentist POTs Dx aug 22. Attempted to return to work initially but got sick. Was going to go back 2 days/wk in September but could not. Then did go back part time as...
Reply
Sent on May 21st 2020 by Attorney Stephen Jessup

Elizabeth, please contact our office to discuss the denial of your claim and your rights to pursue legal action against Unum.

Aetna

Aetna STD has been a nightmare since the beginning

Reviewed by Michael S. on May 13th 2020   Verified Policyholder
I had surgery on 2/27/2020. Aetna STD has been a nightmare since the beginning. Total mismanagement of everything. I have never been paid consistently & have had to manage...
Reply
Sent on May 13th 2020 by Attorney Jay Symonds
Michael: Generally speaking Hartford now manages the Aetna claims. The timing of STD claims is difficult because the benefit is a week to week benefit but the medical info...
New York Life

My doctor signed paperwork and they still denied my pregnancy claim

Reviewed by Macii on May 11th 2020   Verified Policyholder
I was denied my claim for short term disability regarding my claim. My first pregnancy was premature. This is my second pregnancy I am filing for and I was denied because ...
Reply
Sent on May 11th 2020 by Attorney Cesar Gavidia
Macii, you should review your denial letters to see what options are available for you to challenge the disability insurers decision. You should be given the option to app...
Lincoln Financial

They promised me min 10% of my salary and max 60%. I got 6%

Reviewed by Alvaro D. on May 7th 2020   Verified Policyholder
Lincoln financial insurance payed me around $60 a week, wich is about 6% of my salary, for my short term disability. I asked for documents showing how they came out with t...
Reply
Sent on May 7th 2020 by Attorney Gregory Dell
Alvaro, we can gladly look into this issue for you. Please gather the disability policy and contact us for a free consultation. We will request a copy of the policy and an...
Hartford

Hartford never paid me

Reviewed by Nanette M. on April 26th 2020   Verified Policyholder
I went on disability March 25, 2019 until Dec. 23, 2019 from my job FedEx. The Hartford insurance company didn’t pay me my disability check after the end of July. I appe...
Reply
Sent on April 26th 2020 by Attorney Gregory Dell
Nanette, we are sorry to hear that your claim for benefits for the period of July through December was denied. Please feel free to contact us for a free consultation....
Guardian

Guardian not being flexible during Covid

Reviewed by Robert W. on April 13th 2020   Verified Policyholder
Guardian denied my LTD due to doctor’s office not sending medical records quickly due to office closed because of Corona virus. There was nothing that I could do to get ...
Reply
Sent on April 13th 2020 by Attorney Gregory Dell
Robert, this is very unfortunate and sad to hear. You would think that Guardian might understand that the great majority of the country is “shut down” and getting docu...
Hartford

Hartford rep felt so guilty over how the company treated me that she quit

Reviewed by Delton on April 8th 2020   Verified Policyholder
It’s been since 1998 but they really screwed me over big time and caused my family and I much distress ~ first they required me to go to a psychiatric doctor before they...
Reply
Sent on April 8th 2020 by Attorney Rachel Alters
Delton, I’m sorry to hear about the experience you had with Hartford. Unfortunately since your claim dates back to 1998 it would be too late to file suit as the statute ...
Prudential

Prudential verbally approved my claim and then sent me a denial letter

Reviewed by Jacquieline C. on April 3rd 2020   Verified Policyholder
I have been denied twice from Prudential for my LTD case. Back injury 2009 – knee injury 2011. Back doctor took me out of work (July 2018) due to me working 35 hrs per w...
Reply
Sent on April 3rd 2020 by Attorney Jay Symonds
Jacqueline: Sounds like you have a pretty complex medical situation. And the fact that they verbally approved your claim over the phone then sent a denial letter is unusua...
Guardian

Guardian thinks people with lupus miraculously recover

Reviewed by Virginia Z on March 20th 2020   Verified Policyholder
I became disabled in 2018 (Lupus and Sjogren’s). I’m 54 and I worked over 30 years (for the government) before I became disabled. I received Guardian STD and then LTD ...
Reply
Sent on March 20th 2020 by Attorney Jay Symonds
Virginia: This is a very unfortunate situation they’ve put you in. You should request in writing an extension of time to submit the information and documentation. You sh...
Hartford

Hartford ajuster won't return my calls. I might have to move back to California

Reviewed by Jesse on March 17th 2020   Verified Policyholder
I was awarded medical for life, for my back injuries at work by the court of Los Angeles in California years ago. I moved to Colorado two years ago and for the past few mo...
Lincoln Financial

Lincoln Financial pressured me to return to work amid the pandemic

Reviewed by David M. on March 16th 2020   Verified Policyholder
I went in for sinus issues and constant sinus infections. Due to concerns for healing, upper respiratory infections, growing concerns about what is now the covid-19. My do...
MetLife

MetLife forgot that women can't lift 20 pounds while pregnant

Reviewed by Sandra M. on March 10th 2020   Verified Policyholder
My short term leave was denied. I was pregnant and was not able to perform my job correctly. They denied me because I wasn’t lifting 20 pounds at work.
Reply
Sent on March 10th 2020 by Attorney Rachel Alters

Sandra, you need to have your doctor put in writing what your restrictions are other than lifting.