Aetna
Aetna STD has been a nightmare since the beginning
I had surgery on 2/27/2020. Aetna STD has been a nightmare since the beginning. Total mismanagement of everything. I have never been paid consistently & have had to manage the process like a part time job. My Dr. does paperwork & they say they need more. I wait for recertification only to be told that my case manager has changed. (I have left 5 messages for the old case manager) They tell you it takes 7-10 days to review paperwork… a lie, it is never 7. I am now on 12 days and have not been paid for 3 weeks. As a side note I have been dealing with Aetna… I just found out that my new case manager works for the Hartford? I researched & found out that the Hartford bought parts of Aetna in 2017. Who am I dealing with & who governs these entities. Horrible treatment for people that have to deal with their physical problems & then corporate bullshit!
Reply
Michael: Generally speaking Hartford now manages the Aetna claims. The timing of STD claims is difficult because the benefit is a week to week benefit but the medical information is not always readily available, which leads to delays. Feel free to contact our office and speak with one of the attorneys to discuss any specific questions you may have regarding your situation.
