Court Orders Hartford to Disclose Relationship with University Disability Consortium

In an ongoing Hartford disability lawsuit governed by ERISA, a Kansas Federal Magistrate Judge recently ordered Hartford to disclose information regarding its relationship with the “third party vendor” University Disability Consortium (UDC). Additionally, the Judge ordered Hartford to provide data on the number of claims it receives from AIG employees and the percentage it approves/denies.

A former employee of American International Group, Inc. (AIG) was forced to file a lawsuit against the Hartford Life and Accident Insurance Company after her continued claim for disability benefits was denied by Hartford. The claimant, a three year employee of AIG, was forced to leave work in June 2008 due to various health problems including “Crohn’s disease, chronic blood loss anemia, malabsorption disorders, B-12 deficiency, left-side colitis/proctitis, and chronic pain.” She applied for and was granted long term disability benefits in January 2009.

After 24 months of benefits, the definition of disability in her policy changed from being unable to perform her “own occupation” to being unable to perform “any occupation.” In light of this more difficult standard to satisfy, Hartford denied her continued disability benefits in January of 2011. After filing the required administrative ERISA appeals, a Federal lawsuit was filed as a remedy of last resort.

What is Hartford’s Relationship with University Disability Consortium?

The disability insurance attorney for the claimant sent Hartford’s attorney discovery requests so that it could investigate whether Hartford acted improperly while handling their client’s claim. Specific requests were sent that included inquiries regarding Hartford’s relationship with University Disability Consortium (UDC).

Hartford and other similar disability insurance carriers often hire “third party vendors” such as UDC or MLS to have the vendor’s doctors conduct an allegedly “independent” review of the medical documents of a claimant. Although this is done to show that such reviews were conducted impartially by doctors not associated with the insurance company, the review invoices are still paid by the insurance companies, and the vendors and the reviewing physicians are aware of this. UDC can be retained hundreds of times a year to review the disability claims of Hartford policyholders.

The fear of every claimant is therefore that the physician conducting the review is more likely to side with the insurance company, who is in effect paying the bill, so that future referrals will also come to the doctor. In light of this fear, the attorney for the claimant sent discovery requests to the attorney for Hartford to learn more about the UDC and Hartford relationship.

The plaintiff asked for explanations concerning the method and amount of compensation that was provided by Hartford to UDC and the reviewing doctors for reviewing the medical files and making recommendations to Hartford.

Hartford attempted to hide the details of its relationship with UDC and refused to provide such information to the plaintiff. The Kansas Federal Magistrate Judge told Hartford that it must turn over such information as it “is relevant to the issue of whether the third party vendor’ is truly independent or financially biased.”

The plaintiff’s attorney also requested statistical information concerning AIG employee disability claims and Hartford’s denial rates of such claims for the years 2008-2011. Hartford also attempted to hide this information. However, the Magistrate Judge ruled that such evidence is relevant and, as such, Hartford must also provide it to the plaintiff.

Although this ruling is, of course, fact specific to this case, this ruling from the Federal District Court of Kansas is encouraging for all claimants who are forced to file lawsuits in the future for denied disability claims. This specific claim is not being handled by Attorneys Dell & Schaefer.

Comments (2)

  • Renee,

    You can certainly attempt to limit the scope of the authorization. Has Hartford contacted you for a field interview with a representative. Claims based on conditions such as Meniere’s are always tricky for the reasons you stated. Please feel free to contact our office to discuss how we may be able to assist you in getting through this evaluation.

    Stephen Jessup May 30, 2015  #2

  • I am preparing paperwork for The Hartford as I am approaching the 24 month review, and The Hartford has indicated that my claim must be re-evaluated. I suffer from Meniere’s Syndrome –tricky because my condition changes, and severe attacks of vertigo are spontaneous and inconsistent. When I am experiencing an attack I am unable to do much of anything at all; it’s very debilitating and uncomfortable.

    Throughout the last 21 months they have made it continually difficult, and are forever threatening and finding reasons to deny payment. One of the forms I have been asked to fill out is an “Authorization to Obtain and Disclose Information.” It feels very far reaching and sweeping –all financial records, credit information, etc. Do I have to sign this form? It seems I can agree to release specific information when requested by them rather than sign this sweeping authorization. It seems the relevant issue is my health and doctor evaluations.

    Renee May 29, 2015  #1

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