New York Life
Payment delays!
I have a Long term disability claim with New York Life. Approval process did not take too long and they did start my LTD just a few days after my STD ended. First check was mailed, easy. Signed up for direct deposit when I received the check so that I didn’t have to wait for mail or run to bank going forward...
During the month, I have never been able to speak to my claims manager but other representatives were able to answer any of my questions. As my funds were running low, I called to ensure my next check would be directly deposited and if so on what date... 5 calls, 5 confirmations. The payment date came and went. No payment. Claim is still active. Call them again on the specified date and I was told my check would be directly deposited.
Again cannot speak to my claims adjuster so I brought that on the phone and said just think of it this way if you get it before the 16th then you’re lucky but if I don’t come at all after the 16th and give us a call. 30 mins later I called back and got someone else. That person said May 6th was when check would be deposited. It’s May 6th now. 9:52pm and still nothing. App still shows last payment was on April 5. It’s Friday. Now will do the phone tag all over again on Monday and rent and bills are late. Some People do live paycheck to paycheck. I’m so frustrated and it adds to my health condition in a negative way. Which is why I’m on disability in the first place. Shame on them for not being honest, and withholding funds. Sometimes I think they do it on purpose!
During the month, I have never been able to speak to my claims manager but other representatives were able to answer any of my questions. As my funds were running low, I called to ensure my next check would be directly deposited and if so on what date... 5 calls, 5 confirmations. The payment date came and went. No payment. Claim is still active. Call them again on the specified date and I was told my check would be directly deposited.
Again cannot speak to my claims adjuster so I brought that on the phone and said just think of it this way if you get it before the 16th then you’re lucky but if I don’t come at all after the 16th and give us a call. 30 mins later I called back and got someone else. That person said May 6th was when check would be deposited. It’s May 6th now. 9:52pm and still nothing. App still shows last payment was on April 5. It’s Friday. Now will do the phone tag all over again on Monday and rent and bills are late. Some People do live paycheck to paycheck. I’m so frustrated and it adds to my health condition in a negative way. Which is why I’m on disability in the first place. Shame on them for not being honest, and withholding funds. Sometimes I think they do it on purpose!
