Woman with multiple sclerosis files long term disability benefit denial lawsuit against Prudential Insurance Company

Multiple sclerosis is a chronically disabling condition which is commonly misunderstood by disability insurance companies. Let’s take a look at a case handled by our law firm following denial of long term disability benefits by Prudential. A successful, bright Bank Manager with a flourishing career in the banking industry was diagnosed with multiple sclerosis in 2001. She was shocked and distraught by her diagnosis, but did not let it get in the way of her career as she was determined to beat her disease. However, as the years went by, her symptoms began to progress, and in 2008 everything began to go downhill. As a result of multiple sclerosis, she began to notice that she could no longer handle the stress of her demanding job. She suffered cognitive impairments such as memory loss, loss of organizational skills and difficulty with executive level functioning. Physically, she experienced dizziness, loss of balance, pain all over her body and fatigue.

Treating Physician Advises Claimant To Stop Working Due to Multiple Sclerosis

According to her primary care physician and treating neurologist, this was the normal progression of her disease. It was her neurologists’ recommendation to resign from her position as she was now stricken with full-blown multiple sclerosis and was no longer physically or mentally capable of performing the material duties of her occupation or any gainful occupation. She had a hard-time walking, used a cane or walker to ambulate, could only sit, stand or walk for short periods of time, could not climb stairs, could not multi-task and needed assistance with her activities of daily living. Life as she once knew it no longer existed.

Denied, Approved, and Then Denied Again After Two Year of Benefits

One of the benefits provided by her employer was a group long-term disability insurance policy which provided benefits should she become ill or injured and no longer able to perform her job. With the assistance of her physicians, she applied for long-term disability benefits. Prudential initially denied her claim, stating that it did not believe she was disabled due to MS. She appealed the decision, was approved for two years under the “own occupation” definition, but after 24 months was again denied benefits when definition of disability changed. Prudential took the position that she was no longer disabled and was able to perform a sedentary job 40 hours a week. Prudential ignored the opinions of our client’s treating physicians, failed to have her examined by their own physicians and ignored the Social Security Administration’s decision to approve her benefits, all a breach of its fiduciary duty to our client.

Claimant Hires Attorneys Dell & Schaefer Following Prudential Claim Denial

Understandably distraught, she found Dell & Schaefer on the internet and retained them to fight for her rights to her long-term disability benefits. Her disability attorney, Rachel Alters, prepared a detailed ERISA appeal on her behalf. She underwent a functional capacity evaluation wherein the physical therapist found her unable to perform even sedentary work as a result of her many restrictions and limitations due to MS. Prudential reviewed her appeal and once again decided to uphold their decision to deny her benefits. The only remain option was to file a lawsuit.

Dell & Schaefer believed this decision was unreasonable as well as arbitrary and capricious. Attorney Alters filed an ERISA disability lawsuit in the United States District Court alleging that Prudential violated ERISA regulations by improperly denying her benefits. Attorney Alters took the position that her client’s condition rendered her disabled from any gainful occupation, her condition would most likely progress and that the termination of her LTD benefits was unreasonable. The lawsuit was resolved pursuant to a confidential agreement.

Questions About Hiring Us

Do you help Prudential claimants nationwide?

We represent Prudential clients nationwide and we encourage you to contact us for a FREE immediate phone consultation with one of our experienced disability insurance attorneys.

Can you help with a Prudential disability insurance policy?

Our disability insurance lawyers help policy holders seeking short or long term disability insurance benefits from Prudential. We have helped thousands of disability insurance claimants nationwide with monthly disability benefits. With more than 40 years of disability insurance experience we have helped individuals in almost every occupation and we are familiar with the disability income policies offered by Prudential.

How do you help Prudential claimants?

Our lawyers help individuals that have either purchased a Prudential long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer.

Our experienced lawyers can assist with Prudential:

  • ERISA and Non-ERISA Appeals of Disability Benefit Denials
  • ERISA and Non-ERISA Disability Benefit Lawsuits
  • Applying For Short or Long Term Disability Benefits
  • Daily Handling & Management of Your Disability Claim
  • Disability Insurance Lump-Sum Buyout or Settlement Negotiations

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Alicia G.

When I called Dell & Schaefer I was at a loss of what to do after receiving notice from Cigna that they were terminating my disability benefits after 8 years of having them with no issues. When Jay Symonds called me back, he was very empathic & took plenty of time to answer all of my questions. Given that I had never gone through this before he even advised me to look into other law firms if it would make me more comfortable. We had a few conversations before I retained them & he was very thorough in explaining everything that I could expect from them as my attorneys as well as what to expect from the appeal process.

Throughout the entire appeal Vanessa or Mr. Symonds always kept me up to date & always made themselves available to talk & answer any questions I had. I am so glad I went with Dell Schaefer versus another firm because I doubt I would have received the same personal attention, & that meant a lot to me under such a stressful situation. Everyone I’ve encountered at Dell & Schaefer has been professional & courteous & I would highly recommend their firm to anyone needing a disability attorney.

***** 5 stars based on 202 reviews

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