Mutual of Omaha Ratings & Reviews

1.6 out of 5
Read 17 reviews
0%would recommend
5
0%
4
0%
3
0%
2
58%
1
41%
Timely Payments
2.2out of 5
Handling Claim
1.8out of 5
Customer Service
1.8out of 5
Dependable
1.7out of 5
Value
1.9out of 5
Showing 17 of 17 Reviews
Mutual of Omaha

DENIED PRE-EXISTING

Reviewed by Blackmon on March 19th 2026   Verified Policyholder | February 2026 date of disability
I filed a claim with Mutual of Omaha because I had a hip replacement surgery. My family doctor referred me to an orthopedic surgeon. Mutual of Omaha denied my claim saying...
Mutual of Omaha

90 days and still waiting

Reviewed by Cheryl on July 26th 2025   Verified Policyholder | July 2024 date of disability
I filed for benefits in July, 2024 with an effective date of 7/30 (after the 14 day wait) and today is October 18th and my claim is still pending. They either don't want t...
Mutual of Omaha

I do not understand how a “medical review team” who has never laid eyes on my wife can say she is able to return to work when her doctors who see her on a regular basis have documented that she can't

Reviewed by Dwight on November 14th 2017   Verified Policyholder
My wife fell three years ago and broke her back. She has been found permanently disabled and receives Social Security Disability Benefits. She has also been receiving Bene...
Reply
Sent on November 14th 2017 by Attorney Stephen Jessup
Dwight, please feel free to contact our office to discuss the denial of your wife’s claim. It is unfortunately all too common that an insurance company denies benefits b...
Mutual of Omaha

THEY SCAMMED ME AND DID NOT CARE

Reviewed by Debbie on January 31st 2017   Verified Policyholder
We have had life insurance with Mutual of Omaha since 1998 with a chronic illness rider that we decided to use in 2016. Our policy was for 500k, they approved us for 66,95...
Mutual of Omaha

This company is awful

Reviewed by Mike on December 17th 2015   Verified Policyholder
I think there should be laws put in to place to cover the average Joe. This company is awful. They say so much they don’t even know what lies they have told. My husband ...
Mutual of Omaha

I would encourage anyone who has problems with Mutual of Omaha or United of Omaha to immediately contact an attorney.

Reviewed by Robbie Winder on July 24th 2015   Verified Policyholder
I would encourage anyone who has problems with Mutual of Omaha or United of Omaha to immediately contact an attorney. I want to talk about a specific situation in which I ...
Mutual of Omaha

MOO attempted to strong arms me with collection tactics. Now, they're stalling

Reviewed by Jeff on February 11th 2015   Verified Policyholder
I was disabled in 2009 with a multitude of medical problems. I started a process with Mutual Of Omaha Disability. After months of jumping through hoops they finally decide...
Mutual of Omaha

MOO stopped my husband's benefits before telling him. They handled his claim terribly

Reviewed by Jerry on January 30th 2015   Verified Policyholder
My husband has been on claim for disability insurance since July, 2008. He was found to be able to do sedentary work but had no transferrable skills in 8/2009 and benefits...
Reply
Sent on January 30th 2015 by Attorney Gregory Dell
Jerry, you and your husband are certainly not alone in your dealings with Mutual of Omaha. Please feel free to contact our office to discuss how we may be able to assist ...
Mutual of Omaha

This company is very corrupt, Be aware

Reviewed by M. Girmes on January 28th 2014   Verified Policyholder
Please hesitate & educate yourself when deciding on short term or long term disability insurance via Mutual Of Omaha. The company is very corrupt. They speak to you like y...
Mutual of Omaha

Mutual of Omaha is a rip off.

Reviewed by Genita Hill on November 13th 2013   Verified Policyholder
Mutual of Omaha is a rip off. When my husband died in 2011, they refused to pay his death benefit because they said he was disabled when I insured him. He retired from his...
Mutual of Omaha

I lost my job in the 2 years I fought MOO

Reviewed by Nita on July 21st 2013   Verified Policyholder
I have major depression, fibromyalgia, chronic fatigue disorder, chronic pain, insomnia and sleep apnea. I have been fighting them for over 2 years now, during which I los...
Mutual of Omaha

Omaha's nurses can override my doctor and state disability office

Reviewed by Barbara on October 12th 2012   Verified Policyholder
I filed for my short term disability claim on May 14th. I am having awful back and leg pain and can not sit or stand for any time period. Since then I have had to make rep...
Mutual of Omaha

I want to sure MOO for the stress they've caused me

Reviewed by FLH. on August 6th 2012   Verified Policyholder
I was diganosed with a stroke on 5/03/2012 and was hospitilized, then put in rehabilitation to learn how to walk and adapt. I was then sent to outpatient OT and PT until m...
Reply
Sent on August 6th 2012 by Attorney Gregory Dell

FLH, Please contact us privately and we will try to do whatever we can to assist you.

Mutual of Omaha

Money is going in their direction everything is OK, but the minute they have to give any out it’s good luck Charlie.

Reviewed by Gordon Duncan on May 22nd 2012   Verified Policyholder
Well my Employer put me on short term disability through Mutual of Omaha on 3/28/12 and not knowing a thing about it, I went on it. Well, after calling them day after day ...
Reply
Sent on May 22nd 2012 by Attorney Gregory Dell
Gordon, Please keep in mind that their initial denial may be a scare tactic to force you to return to work. You have the right to file an Appeal and you may be required to...
Mutual of Omaha

I'm appealing MOO's decision and I expect much more run around

Reviewed by Dave on January 21st 2012   Verified Policyholder
I filed a short term disability claim with Mutual of Omaha. During the process their original form faxed to my doctors office to be filled out then, and other medical reco...
Reply
Sent on January 21st 2012 by Attorney Gregory Dell
Dave, Short Term disability claim decisions are generally made within 7-10 days. You need to be very diligent and detailed in your appeal. Please watch our videos on ERISA...
Mutual of Omaha

I've been trying to get a MOO claim paid for 8 YEARS

Reviewed by Mason on December 12th 2011   Verified Policyholder
I have been 8 years trying to get a claim paid for my wife , who has Huntington’s Disease. I live in a state that does not require a license for a Home Care sitter. They...
Mutual of Omaha

MOO said they didn't receive my fax when I know for a fact they did

Reviewed by Misty Bloodworth on December 10th 2011   Verified Policyholder
I filled a claim for Short Term Disability through my work and I know for a fact that my HR manager sent the fax in around Nov. 11th. I was off work from Oct. 31 to Nov. 2...
Reply
Sent on December 10th 2011 by Attorney Gregory Dell
Misty, We sorry to hear about the difficulties you are experiencing with Mutual of Omaha. If you need assistance then feel free to contact us. You’re doing the right thi...

Resources to Help You Win Disability Benefits

Disability Benefit Denial Options
Submit a Strong Mutual of Omaha Appeal Package

We work with you, your doctors, and other experts to submit a very strong Mutual of Omaha appeal.

Learn more

Sue Mutual of Omaha

We have filed thousands of disability denial lawsuits in federal Courts nationwide against Mutual of Omaha.

Learn more

Protect Your Benefits
Get Your Mutual of Omaha Disability Application Approved
We help claimants throughout the entire application process.

Learn more

Prevent a Mutual of Omaha Disability Benefit Denial
We manage every aspect of your disability claim following claim approval.

Learn more

Negotiate a Mutual of Omaha Lump-Sum Settlement

Our goal is to negotiate the highest possible buyout of your long-term disability policy.

Learn more

Answered Questions by Our Lawyers
(19)
Showing 4 of 19 Answered Questions

Q: Can I get my disability payments on different health problems that I originally had?

Answered on May 5th 2026 by Attorney Gregory Dell
A: If you develop a secondary condition that is disabling and it develops while you are on long term disability, ...

Q: Can I ask for another appeal?

Answered on July 13th 2020 by Attorney Alex Palamara
A: Giovanna, you should consult with the attorney(s) that represented you in your appeal to the Third District Co...

Q: I'm in jeopardy of losing everything because of MOO. Can you help?

Answered on March 3rd 2020 by Attorney Alex Palamara
A: Amy, first and foremost, I am sorry to hear of MOO’s delay tactics and the fact that they sound like they mi...

Q: Can MOO deny my claim on the basis of preexisting condition when my condition is not preexisting?

Answered on October 27th 2018 by Attorney Gregory Dell
A: Doomed, if your claim has been denied then Mutual of Omaha will give you the right to appeal. Pre-existing con...
Helpful Videos
(955)
Showing 12 of 955 Videos
Disability Benefit Tips
(333)
Showing 4 of 333 Benefit Tips

What is a "Gainful Occupation" under a Disability Insurance Policy?

Disability insurers define “gainful occupation” differently. Learn what it means and how it impacts your eligibility for benefits.

Can my insurance carrier deny my benefits even if there is no change in my medical condition?

Disability Insurance Companies may deny claims even if your condition hasn’t changed. Learn why this happens and how to fight back effectively.
Your Doctor Should NEVER Talk to a Disability Company Without Permission

Your Doctor Should NEVER Talk to a Disability Company Without Permission

Disability insurers often cold-call your treating doctor and use quick, out-of-context answers to deny your claim. Learn why you should never let your doctor speak to the insurance company without your permission.
Waiver of Life Insurance Premium Denials Can Lead to LTD Denial

Waiver of Life Insurance Premium Denials Can Lead to LTD Denial

A waiver of premium denial on your group life insurance is often a warning sign that a long-term disability denial is next. Learn why these denials matter and how to respond.
Our Resolved Claims
(412)
Showing 4 of 412 Resolved Claims

After appeal filed by Attorney Jay Symonds, Mutual of Omaha overturned previous denial of short term disability benefits for Maine Senior Software Engineer

Our law firm helped a Software Engineer with Chronic Pain win a Mutual of Omaha LTD insurance Appeal. See how we won & get a free legal case review

After an appeal, a former Director of Information Security, gets disability benefits approved for mental health disorder. The fight for long term disability benefits for client’s physical limitations continues

Our attorneys helped a Security Director with Somatic Symptom Disorder win a Mutual of Omaha LTD insurance Appeal. See how we won & get a free legal case review

United of Omaha overturns decision to deny benefits to disabled Quality Assurance Manager after Appeal discredits its medical review and vocational assessment

Our law firm helped a QA Manager with Shoulder Disorders win a United Of Omaha LTD insurance Appeal. See how we won & get a free legal case review

After appeal filed by Attorney Jay Symonds, Mutual of Omaha overturned its previous denial of short term disability benefits for Colorado Senior Manager

Our law firm helped a Manager with Fibromyalgia win a Mutual of Omaha LTD insurance Appeal. See how we won & get a free legal case review
Disability Lawsuit Stories
(766)
Showing 4 of 766 Lawsuit Stories

Mutual of Omaha Disability Denial Upheld by Appellate Court

Appellate Court held that Omaha's denial of benefits was based on substantial evidence so, it was not arbitrary and capricious.

Court Rules Against United of Omaha's Determination of Disability Date

Tenth Circuit appellate court finds United of Omaha Life Insurance was arbitrary and capricious when it disagreed with the date claimant alleged he became disabled.

United of Omaha criticized for relying on in-house medical review and failing to obtain independent examinations

Illinois District court places no significance on treating physician's silence to biased opinion letter.

California Court Rules Disability Claim Accrues When Disability Terminates

California court rules against United of Omaha and finds that the statute of limitations begins to run when the disability terminates, not at its onset.

Reviews from Our Clients

Request a Free Consultation

Our Lawyers Respond Same Day

By submitting this form you agree to receive SMS from Dell Disability Lawyers. Carrier and Data rates may apply. Message frequency may vary. Reply STOP at any time to end messaging or Reply HELP for more information.

Five Ways We Help Get Your Disability Benefit Paid

5 Ways We Help Get Your Benefits Paid

Get Your Disability Application Approved

Our goal is to get your application for disability insurance benefits approved. Applying for disability insurance benefits can be a difficult process and the information you provide is critical. Most disability insurance companies look at your application in hopes of finding a reason to deny your claim. Your disability company will ask you to complete numerous forms, interview you, request lots of information, speak with your doctors and possibly request to have you examined by their hired gun doctor.

Through our experience of having helped thousands of disability insurance claimants, our disability insurance lawyers will guide you through the entire application process and give you the best chance to get your disability claim approved the first time.

Submit A Strong Appeal Package

If your disability insurance benefits have been wrongfully denied, then our disability insurance lawyers know exactly what it takes to get your disability claim approved. You only get once chance to submit an Appeal, therefore every piece of evidence that will support your disability claim must be included. The goal is to win your disability benefits at the Appeal level, but while preparing your Appeal you must consider how a federal judge will review your disability claim if your benefit denial is upheld.

Preparing a strong disability appeal package is an art that requires you to understand how the courts interpret your disability policy language, ERISA regulations / laws, and how to strategically present evidence in support of your definition of disability. We encourage you to contact any of our long-term disability attorneys for a free immediate review of your disability denial.

Sue Your Disability Company

98% of the disability insurance lawsuits filed by our law firm have resulted in either the payment of benefits or a lump-sum settlement agreement. Our disability insurance attorneys have filed ERISA governed and private policy long term disability insurance lawsuits against every major disability insurance company in state and federal courts nationwide and we love fighting for the little guy against the multi-billion dollar insurance company giants.

We have recovered hundreds of millions of dollars for our clients and we would like the opportunity to provide you with a free review of your disability benefit denial. There are many complex factors in a disability benefit lawsuit and the legal battle to win long term disability benefits can be fierce.

Prevent A Disability Benefit Denial

Approval of long-term disability is a continuous process as every disability insurance company will evaluate your eligibility for benefits on a monthly basis. You can never let your guard down and assume that your disability company will continue to pay your benefits for as long as you think you need them.

Our disability insurance law firm offers a reasonable flat fee monthly claim handling service in which we handle every aspect of your long-term disability claim and do whatever it takes to make sure you are paid every month.

Negotiate a Lump-Sum Settlement

Let's discuss if a lump-sum settlement or buyout of your disability insurance claim is both available and makes financial sense for you. Our disability insurance lawyers have negotiated more than five-hundred million dollars in disability insurance buyouts and we know how to get you a maximum settlement. A disability insurance company is not required to offer a buyout and not every disability company offers them.

Questions About Hiring Us

Who are Dell Disability Lawyers?

We are disability insurance attorneys that know how to get your short or long term disability benefits paid. As a nationwide law firm we have helped thousands of disability insurance claimants throughout the United States to collect hundreds of millions of dollars of disability insurance benefits from every major disability insurance company.

Our attorneys have been able to either get our clients paid monthly disability benefits or obtain a one-time lump-sum settlement in more than 98% of our cases. Our disability insurance lawyers have seen it all when it comes to disability insurance claims and we know exactly what it takes for your disability claim to be approved.

We offer disability insurance attorney representation nationwide and we welcome you to contact any of our LTD lawyers for a free immediate review of your disability claim. We also invite you to visit and subscribe to our YouTube channel where we have more than 900 videos and regularly provide tips to help protect your disability benefits.

Who do you help?

Our disability insurance attorneys help individuals that have either purchased a long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer. We have helped individuals in almost every type of occupation with monthly disability benefit payments ranging from $1,500 to $50,000.

Our clients include all types of employees ranging from retail associates, sales representatives, government employees, police officers, teachers, janitors, nurses, pilots, truck drivers, financial advisors, doctors, dentists, veterinarians, lawyers, consultants, IT professionals, engineers, professional athletes, business owners, and high level executives.

A strong understanding and presentation of the duties of your occupation is essential for securing disability insurance benefits.

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability insurance lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via phone, email, fax, or video conferencing sessions. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability insurance attorney. We can be reached at 800-698-9159 or by email. Lawyers and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Let's discuss your disability insurance claim

Call 800-698-9159 now to speak with one of our disability insurance lawyers or email one of our attorneys for an immediate response.

Five Ways We Help Get Your Disability Benefit Paid

Helpful Resources