Executive assistant recieves confidential settlement from USAA Life for long-term disability policy

Our client was an executive assistant for a leasing company who became disabled after developing fibromyalgia. In April 2007, she filed a claim with USAA Life, with whom she had taken out a personal long-term disability policy in 1995.

Our client’s occupation as an executive assistant required her to spend long hours in front of a computer. However, her job required her to be able to multi-task and perform a large variety of tasks beyond those of a typical assistant, including preparing reports and financial data, training and supervising other support staff, and making travel arrangements.

With our client’s conditions – fibromyalgia and depression – she was unable to spend the time necessary to perform her job as she once had, and left work in an effort to get better. While she continued to treat with a number of doctors, including a chiropractic neurologist, three rheumatologists, her ob/gyn, and primary care physician, all of whom supported her diagnoses, she was unable to find relief from the pain that prevented her from working in her job.

Our client’s definition of disability stated:

You will be considered Disabled once you are under the care of a Physician for an Injury or Sickness and such Injury or Sickness results in one of the following conditions:

USAA Life denied her claim on June 22, 2007, asserting that she was not disabled. Four days later, our client contacted Attorneys Dell & Schaefer to represent her against USAA Life. Dell & Schaefer filed an appeal with USAA Life in an attempt to settle our client’s claim without having to file suit. After USAA Life refused to overturn their denial of the claim, Attorneys Cesar Gavidia and Robert Kerr filed a lawsuit in Circuit Court demanding all past due benefits, attorney fees and interest. Following several months of extensive litigation, Dell & Schaefer secured a confidential settlement on behalf of our client.

Questions About Hiring Us

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Jane F.

When I called Dell & Schaefer I felt hopeless. When I called, a phone conference was immediately set with an attorney, Rachel Alters. The attorney listened carefully to my story, and my concerns. She was thoughtful even as I had difficulty holding back my tears and maintaining my composure. I sent several documents via e-mail and fax and she returned my call within a very reasonable amount of time. I was so grateful when she agreed to take the case.

The attorney had an assistant that was also helpful. I felt very well advised and confident that Dell & Schaefer and my attorney were on my side. I was also relieved to know that once I sent the information to the firm that my work, such as reviewing and completing paper work, or calling doctors for further documents, was mostly finished. They took the reigns. I didn’t have to try and keep fighting all by myself. I was already exhausted by my disability and the legal fight was making my life even more miserable. After what seemed like a long time, although only six short months, Rachel called to tell me that she had a settlement offer from the insurance company that had denied any benefits to me for over 2 years. Rachel and each staff member treated me with respect and understanding. I am very grateful for their help and so grateful that a firm exists that can fight against these big insurance companies and win.

***** 5 stars based on 202 reviews

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