They will do anything to not approve your claim

MetLife’s handling of my short-term disability claim has been incredibly frustrating and stressful. I followed all the necessary steps prior to my surgery, providing them with the procedure date and confirming my doctor’s recommendation for three months of disability. I was assured my claim would be processed promptly, but this couldn’t have been further from the truth.

Since my surgery, I’ve had to call MetLife repeatedly, often every other day, without ever being able to speak with my case manager or receiving a single return call. I later found out that MetLife failed to follow up on a fax they sent to my doctor’s office and didn’t notify me about the issue, leaving my claim in limbo. Even after I personally ensured the required paperwork was submitted, my claim was denied with no explanation.

This lack of communication, transparency, and accountability has been unacceptable. The added stress has made my recovery far more difficult, both physically and mentally. I expected better from a company that is supposed to provide support during difficult times. I cannot recommend MetLife based on my experience, and I urge others to proceed with caution.