Can my Disability Company Rely on Its Own Nurse to Deny Disability Benefits?

Under the provisions of ERISA, a disability insurance company must provide claimants “with a reasonable opportunity for a full and fair review of a clam and adverse benefit determination.” 29 C.F.R. § 2560.503-1(h)(3). That section also requires an ERISA plan to, among other things:

“[provide] that in deciding an appeal of any adverse benefit determination that is based in whole or in part on a medical judgment, including determinations with regard to whether a particular treatment, drug, or other item is experimental, investigational, or not medically necessary or appropriate, the appropriate named fiduciary shall consult with a health care professional who has appropriate training and experience in the field of medicine involved in the medical judgment.”

The key phrase applicable to a review by a nurse consultant is whether the nurse made a “medical judgment.” One case held that a nurse’s conclusion that a plaintiff’s “‘neck and shoulder pain fell within the preexisting condition exclusion’ did not violate the regulation, when the nurse thoroughly reviewed the record and did not have to ‘resolve a difference of opinion between two physicians.'”

The case of Karl Meche v. Metropolitan Life Insurance Co. (MetLife) provides guidance as to when the review of a registered nurse consultant complies with the mandate of ERISA and when it does not. In that case, Plaintiff suffered an accident at work that seriously injured his back at level L2-3. He previously had undergone a spinal fusion for level L4-5.

MetLife had Plaintiff’s medical records reviewed by a nurse consultant in order to determine whether Plaintiff had been treated for the same back injury within a certain period of time in order for MetLife to decide if it should deny Plaintiff’s claim for (LTD) benefits on the grounds that he had a pre-existing condition.

The Louisiana District Court held the nurse used the wrong standard in her review when she recommended to MetLife that it should deny benefits since Plaintiff’s new problems were “related” to his pre-existing condition. The policy language required the disability to “result” from the pre-existing condition. But the fact that the review was conducted by a nurse consultant was not a factor in the Court’s decision that LTD benefits were illegally denied.

It is Not a Violation of ERISA When the Nurse Consultant Does Not Offer an Opinion on Appropriateness of Medical Treatment or Resolve a Difference of Opinion Between Physicians

The Meche Court outlined why, in this case, the nurse consultant’s review was appropriate and not a violation of ERISA.

Under these circumstances, it was not an ERISA violation for the nurse consultant to review Plaintiff’s claim.

It is Not an ERISA Violation for a Nurse Consultant to Conduct a Review When She or He Has the Proper Qualifications

ERISA allows for qualified nurse consultants to review claims. Courts have not held that a file review by a nurse “is an insufficient form of review.” One court accepted the opinion of a nurse consultant who reviewed x-rays, MRIs, and doctors notes and concluded there was “no objective evidence of medical impairment” and therefore, the claimant was denied benefits.

The Court in that case stated that “the Court cannot point to any material documents that, as presented in the record, would prove understandable to a doctor but not a nurse.” Accordingly, the nurse consultant review was not a violation of ERISA.

Substantial Compliance

“Challenges to ERISA procedures are evaluated under a substantial compliance standard.” Although failure “to consult a specialist can contribute to a finding that an administrator did not substantially comply with ERISA procedures,” the record as a whole may indicate substantial compliance if:

If the file review by a nurse consultant meets these criteria, courts may find the insurance company has substantially complied with the ERISA mandate.

Contact Dell & Schaefer

If you have questions about a nurse consultant reviewing your claim for disability, or any question about your disability claim for either short-term disability benefits or long-term disability benefits, contact one of our disability attorneys at Dell & Schaefer for a free consultation.

Leave a comment or ask us a question

FAQ

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Reviews

Bruce R. (Arizona)

Steve Dell has done an exceptional job with my disability application process. The firm is extremely well managed. They have acquired an incredible amount of experience over many years. I recommend them for disability insurance claims without reservation. 

Don (Florida)

I called this firm a few months ago completely disparaged due to a company cutting off disability benefits at a time that nearly caused me to lose everything.

Attorney Alex Palmera and Danielle worked hard to reach an amicable settlement and my case was settled a few months later. This is a good firm and the specific expertise in disability claims saved me countless hours of hassle at a time when an already fragile state existed.

Thank you Mr. Palamara and Danielle.

Sandra B. (Arkansas)

I have nothing but good things to say about how my buyout was handled with my disability claim. The level of professionalism was amazing. All of my questions and concerns were answered either by Danielle L. or Alex P. in such a timely manner and with such care I would recommend them in a heartbeat to anyone needing to approach their provider with buyout options.

They did a fantastic job communicating between the provider and me, always keeping my best interest at heart and always answering my many many questions. They really did take most of the stress out of this whole situation. I would give them a 10 out of 10 for every step of this crazy journey. Thank you so much for helping me through this.

Speak With An Attorney Now

Request a free legal consultation: Call 800-682-8331 or Email Us