CIGNA denies benefits after paying for 10 years, but Disability Attorney Stephen Jessup wins benefits for 60 year old client with fibromyalgia

For ten years our client was receiving long term disability benefits from CIGNA under an ERISA governed Group Disability Policy (Jaycor) due to a litany of medical conditions, which included Adult Onset Still’s Disease, Chronic Pain, Fibromyalgia and Fatigue. During the course of his claim and well prior to CIGNA’s termination of benefits, he had already met and passed the own occupation to any occupation definition change, had been approved for disability benefits by the Social Security Administration, and had even been approached by CIGNA on several occasions for a lump sum buy out of his policy. For all intensive purposes it would seem that at the age of 60 and the decade long history of his claim that CIGNA would not challenge the claim. However, CIGNA proved the adage that disability benefits are never guaranteed benefits.

In conducting a review of the claim, CIGNA first relied upon a paper review of the file conducted by its internal medical personnel. CIGNA’s medical personnel determined that our client’s medical records did not indicate an inability to return to work. These opinions were wholeheartedly and vehemently attacked by our client’s treating physicians. Based upon the treating physician opinions, CIGNA sent our client to a Functional Capacity Evaluation to determine his physical restrictions and limitations. Although CIGNA cited to the FCE as a basis for denying the claim, upon receipt of the claim file and review of the report, the FCE actually indicated multiple physical restrictions which would prevent him from working. CIGNA, however, only chose to cherry pick the portions of the exam, which supported its position to terminate his disability benefits. CIGNA also placed our client under video surveillance for a total of five days in a last ditch effort to justify the termination of his benefits. The video surveillance essentially only captured our client attending doctor’s appointments and then heading home, where he was not observed for the remainder of the day. It would seem that given all of the facts surrounding the claim that CIGNA would continue to pay benefits. Instead, CIGNA issued a denial letter.

Upon receipt of the denial he contacted our office to represent him for the purposes of filing an administrative ERISA appeal. Disability Attorney Stephen Jessup, a partner at Attorneys Dell Schaefer, dissected the claim file and discovered all of the glaring inconsistencies between CIGNA’s assertions in its denial letter and the actual documentation in the claim file. Mr. Jessup systematically attacked CIGNA’s position, using CIGNA’s own “evidence” against them, as well as supplementing the file with additional medical evidence in support of our clients continued disability and entitlement to long term disability benefits. The complete Appeal submitted by Attorneys Dell & Schaefer was 227 pages. Faced with an overwhelming amount of additional medical support and the realization they could not hide behind a seemingly “full and fair review” of the claim, CIGNA reinstated our client’s benefits.

CIGNA’s actions with regards to this claim are a reminder of the lengths an insurance company will go to deny benefits.

DISABILITY INSURANCE COMPANY INFORMATION
Videos, Questions, Resolved Cases, Lawsuit Summaries & Company Reviews

disability insurance companies complaints

FAQ

Do you help Cigna claimants nationwide?

We represent Cigna clients nationwide and we encourage you to contact us for a FREE immediate phone consultation with one of our experienced disability insurance attorneys.

Can you help with a Cigna disability insurance policy?

Our disability insurance lawyers help policy holders seeking short or long term disability insurance benefits from Cigna. We have helped thousands of disability insurance claimants nationwide with monthly disability benefits. With more than 40 years of disability insurance experience we have helped individuals in almost every occupation and we are familiar with the disability income policies offered by Cigna.

How do you help Cigna claimants?

Our lawyers help individuals that have either purchased a Cigna long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer.

Our experienced lawyers can assist with Cigna:

  • ERISA and Non-ERISA Appeals of Disability Benefit Denials
  • ERISA and Non-ERISA Disability Benefit Lawsuits
  • Applying For Short or Long Term Disability Benefits
  • Daily Handling & Management of Your Disability Claim
  • Disability Insurance Lump-Sum Buyout or Settlement Negotiations

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Dee Y.

My experience with Dell & Schaefer and Attorney Stephen Jessup was absolutely stress free. Everything was handled in a professional and timely manner. They made sure that everything was communicated & explained to me and they collected all the paper work necessary to process my appeal. I am very thankful that Dell & Schaefer was referred to me.

Read 426 reviews

Speak With An Attorney Now

Request a free legal consultation: Call 800-682-8331 or Email Us