Reliance Standard
Seeking relief against Reliance Standard through the Insurance Fair Conduct Act.
Reliance Standard pays my long term disability claim. Every month I have to battle with Matrix, the policy administrator, and fight to get my monthly income, but neither the Matrix claims person or her supervisor respond to voicemail messages, and rarely follow up on emails. They are aware of their responsibility, yet fail to communicate regarding the claim or monthly payments. I send them medical updates and assure that my physicians provide them with all documentation timely and completely. I have filed one formal complaint with the Office of the Insurance Commissioner this year. In the State of Washington, the Insurance Fair Conduct Act provides that an insurance company may not unreasonably deny a claim for coverage or payment of benefits to its policyholder. An insurance company that engages in unfair conduct can be forced to pay significant damages to its policyholder over and above the amount of the original claim. Has anyone else out there filed a claim against Matrix or Reliance Standard for relief through the Insurance Fair Conduct Act?
Reply
Sick and Tired, if your policy is governed be ERISA then your state law actions could be pre-empted. Additionally, if this policy was through your employer the named policyholder would more than likely be your employer.
