Prudential Approves LTD Claim on Voluntary Appeal

Prior to hiring our office, our client, a former director for a large university tasked with ensuring securing donations and fundraising, filed for disability insurance benefits with Prudential following surgery for a right hip replacement. Prudential initially approved our client’s claim in light of the surgery, but was soon making inquiries as to her continued restrictions and limitations as her initial recovery period for the surgery was coming to an end. Although she had every intention of returning to work following the prescribed recovery time, the surgery, which was successful in that the hip replacement occurred- was not successful in alleviating her pain. Our client explained to Prudential that she continued to experience debilitating pain in her hip, which affected her already well established lumbar degenerative disc disease, making it difficult for her to perform daily activities, let alone the rigorous requirements of her occupation. Despite her ongoing physical restrictions, our client’s claim would come to an abrupt end after her surgeon advised Prudential that he had cleared her for return to work and was not supporting any restrictions and limitations. In light of these opinions, Prudential terminated her claim for benefits.

The First Appeal

At that time our client filed her own first appeal of Prudential’s denial. Not understanding the importance of an administrative appeal of a group disability insurance denial she only proffered a two page letter refuting her doctor’s opinion and reiterating the complaints and restrictions she advised Prudential of prior to her denial. She did not provide any additional medical information or opinion that supported her complaints, nor did she provide any rebuttal opinion and/or clarification as to the comments previously made by her doctor.

During the course of the appeal review Prudential had her claim reviewed by a doctor board certified in Physical Medicine and Rehabilitation with Pain Management. After reviewing the opinions of our client’s doctors, the peer review physician determined that she would have the ability to work at what would constitute a “light” duty occupation as set forth by the Department of Labor. Furthermore, the peer review physician indicated that these restrictions would be applicable for only six months at which time they would need to be revisited as the doctor anticipated continued recovery. Prudential then sent the peer review physician’s report to their vocational department for analysis as it related to our client’s occupation. Based on the peer review physician’s opinion, Prudential’s vocational department further determined she would be able to perform the material duties of her occupation. Prudential advised our client it was upholding the denial of her claim.

The Voluntary Second Appeal

Following the denial of her first appeal our client contacted our office and spoke with Attorney Jessup to discuss her seemingly endless fight with Prudential. In reviewing the information in our client’s file it was clear to Attorney Jessup that the biggest obstacle to overcome would be refuting the opinion of our client’s own surgeon, followed by presenting new information to support her disability that would also be applicable to the timeframe in which her claim was first denied.

A sliver of hope soon appeared following Attorney Jessup’s review of our client’s formal claim file from Prudential; namely, the lack of medical records from certain treating providers that helped to paint a better picture of our client’s overall level of impairment and functioning. Although our client had assumed that Prudential had collected records from all of her doctor’s she had made them aware of, Attorney Jessup knew that more often than not an insurance company will not seek out all medical records, and place the onus on the insured to provide applicable medical documentation. The sliver of hope soon became a doorway with which to establish our client’s disability in the form of diagnostic test results and imaging studies, medical statements, and targeted questionnaires from our client’s doctors as they related to her ability to work. Attorney Jessup further argued that Prudential’s reliance on our client’s surgeon’s opinion was unfounded as the surgeon had not seen our client for several months following the surgery and as such was not the proper physician to have consulted with during the course of Prudential’s review for continued benefits.

Despite having a viable argument to support our client’s disability, Attorney Jessup was cautiously optimistic in submitting our client’s appeal due to the fact that during a voluntary appeal Prudential would not be required to send our client’s file to a new doctor for review and could send the information back to the peer review physician responsible for denying her first appeal for further review. Convincing a doctor that their previously provided opinion is wrong is never an easy task. Prudential increased the difficulty further when they notified Attorney Jessup that they had arranged for our client to undergo an Independent Medical Examination (IME).

In advance of the IME, Attorney Jessup and our client communicated thoroughly as to what to expect and how to present during the exam. Attorney Jessup, believing in the truth of our client’s disability claim, felt that the IME would provide our client with the opportunity to have her complaints and character fully examined, as opposed to leaving her claim in the hands of a doctor who only examined a stack of papers. Despite the inherent risk when an insurance company requires an IME, our client was vindicated when Attorney Jessup was advised shortly after the IME that our client’s claim was approved.

Attorney Jessup continues to represent our client in her continued claim with Prudential. Despite the fact she only has a limited time left on her claim Prudential has already begun its requests for updated medical information and claim forms. As our client has learned, there is no such thing as a guaranteed disability benefit, and one must remain vigilant to ensure benefits are continue to be paid.


If your claim for disability insurance benefits has been denied, or you have questions pertaining to your disability claim, please do not hesitate to contact our office to speak to one of our disability insurance attorneys.

Learn how to file a winning Prudential disability appeal.

Questions About Hiring Us

Do you help Prudential claimants nationwide?

We represent Prudential clients nationwide and we encourage you to contact us for a FREE immediate phone consultation with one of our experienced disability insurance attorneys.

Can you help with a Prudential disability insurance policy?

Our disability insurance lawyers help policy holders seeking short or long term disability insurance benefits from Prudential. We have helped thousands of disability insurance claimants nationwide with monthly disability benefits. With more than 40 years of disability insurance experience we have helped individuals in almost every occupation and we are familiar with the disability income policies offered by Prudential.

How do you help Prudential claimants?

Our lawyers help individuals that have either purchased a Prudential long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer.

Our experienced lawyers can assist with Prudential:

  • ERISA and Non-ERISA Appeals of Disability Benefit Denials
  • ERISA and Non-ERISA Disability Benefit Lawsuits
  • Applying For Short or Long Term Disability Benefits
  • Daily Handling & Management of Your Disability Claim
  • Disability Insurance Lump-Sum Buyout or Settlement Negotiations

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Brenda R. (New York)

I needed assistance with an appeal for a LTD claim that was initially denied. Stephen understood what needed to happen to win the appeal and he did win the appeal for me.

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