This company needs to be sued for their unethical practices!

My complaint against New York Life is their unethical, fraudulent practices with claims. I received this letter from them. It is their standard letter to keep from paying a claim: A claim on the above patient is delayed pending receipt of additional information from ______________ (whoever your dentist is) NO ACTION IS NECESSARY ON YOUR PART at this time. If the requested information is not received within 90 days, a copy of the ORIGINAL CLAIM WILL BE REQUIRED TO REACTIVATE THE FILE.” It continues from there about the patience dental work done. So they don’t want you to do anything so they can drop your claim and it has to be started all over. I took this notice to my dentist and they had not even received the letter. 9-13-2018 is the date on notice. I took it to my dentist 9-20-2018, the day I received it. They called and gave them the information they claimed they needed. Then again on 10-3-2018, I received this same notice so I called New York Life and ask to speak with a Supervisor after the person I talked to said they had all the information but the person I talked to didn’t write it down. The Supervisor, Susan, said they had all my information from the very beginning, before they ever even sent the first notice. I told her “EITHER AT&T IS ACTING FRAUDULENTLY OR SOMEBODY THAT WORKS THERE NEEDS TO BE FIRED!” I belive it is AT&T, New York Life ACTING FRAUDULENTLY! They had all my information before they ever sent me that NOTICE the first time. They were hoping I would ignore it, as that is the advise they give to do. This is a STANDARD NOTICE sent with EVERY CLAIM. No telling how many little old people read, NO ACTION NECESSARY ON YOUR PART AT THIS TIME” and take them at their word and do nothing! This needs to be further investigated and they need to be sued for this unethical practice!