New York Life
The financial stress that New York Life puts on people should be against the law
I was in an auto accident in October 2013 and have been on and off work throughout last year. I tried to work but it wasn’t conducive to my shoulder/arm pain as my job has repetitious arm movement. I have been off since October 9, 2014 and New York Life paid me until November 20th. It is now January 20th and I have gone without pay since. My claim apparently was denied on the one piece of medical documentation that my claim manager decided to request. I since have e-mailed her my physically therapy notes and charting and also my therapeutic massage notes and charting that I got on my own. Have yet to hear back. This was all a month ago. The claim manager will not return my calls and my employer is not responding to my e-mails for help with my claim. I don’t know how other people deal with this situation. I feel for everyone who has to go through these insurance company tactics. The whole reason for STD is to get well, either for yourself or your family. The financial stress that New York Life puts on people should be against the law.
Reply
Amy, if your claim was denied, I am assuming that you have formally Appealed the denial at the time you submitted the updated/additional medical information? If so, New York Life would have 45 days to render a decision on the “appeal.” As it is unclear where exactly your claim is at, please feel free to contact our office to discuss in greater detail.
