All I need is unpaid leave for about 50 hours not 12 entire weeks. Worst customer service in history of time.

I have a different situation. I am not asking New York Life for any money. All I am trying to do is file FMLA to take care of a family member for doctors appointments until they can drive again in a few weeks. New York Life is full of it. They said form not complete. I went back and got forms complete (Cost me $20 for each form). Then they say not filled out correctly in a mailed document. Told me I have seven days to correct from time of first form, however took me 10 days to recive the mail so I was already 3 days late. No phone calls or email to notify me of this. I have called for 3 straight days and they say I must speak with certain person. So today I called back again, lady told me that the certain person called and spoke with me yesterday. That he explained everything in our call that I needed to do. I did not speak with anyone yesterday and she called me a liar. I am contacting my phone provider for all calls and proof that I did not receive any from New York Life or anyone else. This company is something else. I am not even trying to get any money and suffering enough with my family cancer diagnoses, yet New York Life could care less and are acting like I am trying to get millions of dollars from them. All I need is unpaid leave for about 50 hours not 12 entire weeks. Worst customer service in history of time.