Question
Why did New York Life close my case without telling me?
I was a GM and paid for insurance. HR said I qualify for short term as a gm. So when I tore my ligament and my dr took me out of work (after working with light duty for several months) because I was not getting better, I mailed in the paperwork. New York Life said they didn't get it. So I applied over the phone. I’ve tried calling even sitting on hold for several minutes. Was told my case worker would call me back. He never did and when I called the automation says my case is closed! My employer says I should automatically get it since I can’t currently work; so why is it now closed!!!?? Please help. I am a single mother and need an income!
Answer
Kristine, unfortunately, we would not be able to tell you why it is closed- only New York Life would know the rationale and reason. First and foremost, continue to attempt to reach someone at New York Life to find out what is going on. If your claim is denied New York Life would be required under law to provide you with a formal denial letter outlining the reasons for the denial. Please feel free to contact our office to discuss your claim further.
