New York Life

I don't understand how a company so big can be so hard to deal with

Reviewed by Troy on March 19th 2018   Verified Policyholder
My 27 year old daughter was diagnosed with stage 3 squamous cell carcinoma of the golltis. She is going to the Cleveland clinic 5 days a week for radiation. She is in the middle of a 7 week treatment. She had chemotherapy the first day. Then again yesterday (03-19-2018) and onr more on her final day of treatment. She has had one week of disability from New York Life. My wife has called everyday for the past three weeks. The person in charge of her case at New York Life finally called today and told my wife they haven’t gotten the paperwork from her doctors, which is a flat out lie. My daughter has not had but 200.00 dollars in income since 01/31/2018. She had to move out of her apartment to live with me and my wife. I don’t understand how a company so big can be so hard to deal with.
Reply
Sent on March 19th 2018 by Attorney Stephen Jessup

Troy, there is no reason for the delay. New York Life has a statutorily mandated set period of time with which to make a decision on the claim, and it would appear that has long since passed. Please feel free to contact our office to discuss your daughter’s situation.