20 years of receiving disability insurance benefits and CIGNA denies woman’s benefits three separate times

A federal lawsuit recently filed in Pennsylvania against Cigna Insurance Company portrays a woman’s 21 year on and off battle with Cigna in order to maintain her long term disability benefits. When dealing with disability insurance companies, it is always a good move to have a disability attorney to handle your monthly disability payments. This is because the disability insurance companies are constantly reviewing your case and will try to look for a reason to terminate your long term disability (LTD) benefits. To them, you represent a “leak” in their bottom line, their profitability. So no matter how flimsy the reason maybe, disability insurance companies are not beneath their stations in trying cut off your long term disability payments. The case of Teann J. Scoggins v Life Insurance Company of America/CIGNA filed recently at the Distinct Court by the plaintiff’s disability attorney alleges malicious behavior on the part of the disability insurance companies.

The Facts of Teann J. Scoggins’s Case

In Teann J. Scoggins v Life Insurance Company of America/CIGNA, the plaintiff Teann J. Scoggins was employed as a program coordinator at Densply International Inc on December 11th 1987. While employed at Densply International Inc, she participated in a group long term disability income policy (LTD income policy) funded and administered by the Life Insurance Company of North America (LINA) also known as CIGNA.

On August 10th 1989, due to injuries to the plaintiff’s cervical spine which required two corrective fusion surgeries, the plaintiff was unable to carry on working for Densply International Inc. As stipulated under the terms of the LTD income policy, CIGNA waited for the 180 days elimination period to pass before beginning payment of LTD benefits to the plaintiff on February 7th 1990.

First Instance of LTD Benefits Termination

On February 7th 1994, CIGNA terminated the plaintiff’s LTD benefits on the basis that the plaintiff no longer met the definition of being disabled as she was no longer incapable of performing all the essential duties of “any occupation” for which she was reasonable qualified based on her education, training or experience. In response, the plaintiff on February 28th 1994 filed a lawsuit against CIGNA in the Court of Common Plea of York County Pennsylvania. The lawsuit was later removed to District Court for the Middle District of Pennsylvania. On December 1994, after CIGNA agreeing that the plaintiff was totally disabled, CIGNA made retroactive payments of LTD benefits to February 7th 1994 to the plaintiff and resumed her monthly LTD benefits payments.

Second Instance of LTD Benefits Termination

CIGNA, on January 31st 1999, again terminated the plaintiff’s LTD benefits by claiming that the plaintiff had the capability to perform sedentary or light work. On March 24th 1999, the plaintiff, through her disability attorney, requested a review of CIGNA’s decision to deny her LTD benefits. It was a good thing that the plaintiff’s Pennsylvania disability lawyer was able to point out several substantial flaws in CIGNA’s claim that after 9 months of reviewing their claim denial, they resumed her LTD benefits and also made retroactive payments of her LTD benefits back to February 1st 1999. It is also interesting to note that CIGNA took their time in reviewing the plaintiff’s appeal even though under the Employee Retirement Income Security Act of 1974 (ERISA), insurance companies are required to reach a determination within 45 days upon receiving the appeal request. This deadline can only be extended by another 30-60 days under special circumstances upon the request of the insurance companies.

Third Instance of LTD Benefits Termination

On March 26th 2010, CIGNA sent a letter informing the plaintiff that it was terminating her LTD benefits effective April 27th 2010 as she capable of performing a sedentary demand level occupation. One of the reasons for CIGNA making such a claim was because the plaintiff volunteered to help charities for a few partial days in 2007 and 2008.

Again through her disability lawyer, on March 26th 2010, the plaintiff appealed against CIGNA’s decision to terminate her LTD benefits and on July 21st 2010 and August 5th 2010 requested a copy of the records that CIGNA used to support its decision for denying the plaintiff’s LTD benefits. CIGNA refused to provide the records but instead informed the plaintiff on August 6th 2010, that the appeal was denied.

The plaintiff submitted her second appeal to CIGNA on September 29th 2010. she provided an additional 63 pages of medical documents that show her worsening physical condition and health. Despite the overwhelming medical evidences, CIGNA on December 20th 2010 denied the second appeal made by the plaintiff.

The Legal Action and Relief Sought by the Plaintiff

In the lawsuit, the plaintiff argued that CIGNA claim denial was erroneous and done in bad faith because:

  1. CIGNA had ignored several years of medical records that the plaintiff was permanently and totally disabled from working in any occupation. This decision was made even before the plaintiff’s disability attorney had the opportunity to additional evidence of the plaintiff’s disabilities.
  2. CIGNA ignored overwhelming medical evidences of the plaintiff’s deterioration physical and medical condition.

In view of the above mentioned reasons, the plaintiff is seeking the following:

Videos, Questions, Resolved Cases, Lawsuit Summaries & Company Reviews

disability insurance companies complaints

View videos, articles, resolved cases and claimant reviews about your specific disability insurance company.

Leave a comment or ask us a question

There are 4 comments

  • Debra,

    Please feel free to contact our office to discuss your claim as there seems to be many factors in motion.

    Stephen JessupFeb 13, 2014  #4

  • Hi John,

    I am in the process of appeal with CIGNA. I am waiting for an SSI hearing to get SSI benefits approved as well. I carried my CIGNA STD AND LTD for over two years in a professional traveling role and made a six-figure salary so CIGNA payout would be 60% and I am sure why they are fighting it. I was out on medical leave for auto immune illnesses and have some diagnosed, but progression of other issues has them still searching for other related disorders. My company gave ultimatum to return to work through relocation or accept severance. I took severance and even tried to convert my disability policy with CIGNA they said no because I had a STD claim pending. I had to use all my sick and vacation time prior to accepting the severance. I have had trouble finding the right attorney that will just take on the disability insurance with CIGNA. Most are SSI lawyers. How should I locate the right attorney? I held a six figure income role in the company am no longer with documented illnesses able to get new disability or life insurance now so this policy was the last I will ever likely have. I am 53 and under multiple physicians care to deal with spine and joint degeneration and further diagnosis of nerve related auto immune and connective tissue disease. My pain and fatigue is chronic. I am located in the very northern tip of Indiana. I thank you for any help in advance.

    DebraFeb 12, 2014  #3

  • John,

    If you don’t understand the overpayment, you need to ask CIGNA to provide you with a written explanation of the overpayment calculation. If you disagree with calculation then you need to send in a written response to CIGNA.

    Gregory DellSep 22, 2011  #2

  • CIGNA International was my STD and LTD which I applied for on 3/6/06 in Kuwait. When I returned to the States my company had me dealing with the Hartford Co. So, when the 2 year period ended I was denied further coverage. My appeal was approved, but they said I owed them an overpayment. Now back to CIGNA they told my former employer never contacted them about my injury in Kuwait 2006 (AUG) and being permanent and totally disabled. I have been out of work since 10/16/06. The third CIGNA rep I talked to informed me to talk with my former employer HR. This just doesn’t seem right, can you please help! Thanks.

    JohnSep 21, 2011  #1


Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.


Bruce R. (Arizona)

Steve Dell has done an exceptional job with my disability application process. The firm is extremely well managed. They have acquired an incredible amount of experience over many years. I recommend them for disability insurance claims without reservation. 

Don (Florida)

I called this firm a few months ago completely disparaged due to a company cutting off disability benefits at a time that nearly caused me to lose everything.

Attorney Alex Palmera and Danielle worked hard to reach an amicable settlement and my case was settled a few months later. This is a good firm and the specific expertise in disability claims saved me countless hours of hassle at a time when an already fragile state existed.

Thank you Mr. Palamara and Danielle.

Sandra B. (Arkansas)

I have nothing but good things to say about how my buyout was handled with my disability claim. The level of professionalism was amazing. All of my questions and concerns were answered either by Danielle L. or Alex P. in such a timely manner and with such care I would recommend them in a heartbeat to anyone needing to approach their provider with buyout options.

They did a fantastic job communicating between the provider and me, always keeping my best interest at heart and always answering my many many questions. They really did take most of the stress out of this whole situation. I would give them a 10 out of 10 for every step of this crazy journey. Thank you so much for helping me through this.

Brenda R. (New York)

I needed assistance with an appeal for a LTD claim that was initially denied. Stephen understood what needed to happen to win the appeal and he did win the appeal for me.

Michael C. (Virginia)

Greg Dell and his assistant Anneli have been extremely responsive and helpful, not only our initial consultations, but in follow-ups 1 and 2 years later with the insurance company to ensure that they comply with their agreements (which they did), as well as a separate and only slightly-related inquiry about our health insurance. I always hear back from them very quickly, which is rare and greatly appreciated.

Jeff P. (Oklahoma)

After a very long and frustrating ordeal to keep my LTD payments coming I decided to seek assistance from and attorney. After much research and asking those in the legal profession Dell & Schaefer seemed to be the top choice. I reached out and Alex Palamara was the attorney assigned to my case. All I can say is the experience was outstanding. Both Alex and his Paralegal, Danielle Lauria were excellent to work with. They were very kind, concerned, understanding of my frustrations and treated me with the utmost respect. Communication was excellent with regular updates and telling me what I could expect in each stage of the process.

Alex was also very straight forward with what to expect and no pie in the sky promises or expectations were made. In the end we won our case and I believe it was solely due to their experience and knowledge of not only the laws but the insurance companies as a whole. I would highly recommend them and am very grateful for the help they afforded to me.

Chad B. (Illinois)

I originally spoke with 3 other long term disability lawyers about my case before contacting Dell and Schaefer. None of those law firms would take it. They said the chances of me winning was not good. After finding Dell and Schaefer online I spoke with one of the attorneys that has since left. He did take my case but later it was picked up by Rachel Alters. Rachel is amazing and a very intelligent attorney. She not only won my case but also was able to get my back pay for 6 months.

I also cannot say enough about Sonia Nogueira. Sonia was always quick to answer any of my questions. I would usually hear back from her within hours of sending her a email. I do not know where I would be if I hadn’t contacted them. My family and I cannot thank them enough. Don’t let an insurance company tell you they are not responsible for paying you. I paid them for 20 years monthly and they looked for any reason they could not to have to pay me when I needed my benefit. Thank you Rachel and Sonia for all you guys do.

Paul L. (New York)

Words can only scratch the surface regarding my experience working with Attorneys Dell & Schaefer. It’s a very emotional experience making the decision to utilize disability insurance. The unknowns were/are scary. From the very first phone call, the support staff was/are very professional and reassuring. I have been working with Attorney Steven Dell for approximately 10 years. He is confident, reassuring, listens to and addresses all my concern, and is extremely dilligent in understanding my specific policies for how they impact me. It is very reassuring that Steven handles and deals with the insurance company on my behalf. Attorney Dell’s team, and specifically Merlin, Attorney Dell’s assistant, is simply fantastic. Her professionalism and attention to detail have made all my communications with the office seamless.

Simply put, my experience with Dell & Schaefer made the emotional rollercoaster experience of my neck surgery seem like a walk in the park.

Thank You, Thank You, Thank You, to both Attorney Steven Dell and to Merlin for how you have helped me over these past 10 years.

Dilligence, Reassurance, Professionalism at every step, Confidence, Results.

With 10 years experience with working with Dell & Schaefer, taking that step to call Attorneys Dell & Schaefer was one of the best professional and personal decisions I have ever made.

You want to know what you can do – the below comment about posting your first name and last name initial on our website. Put up my full name, phone number, and email address. I will gladly speak to anyone about your office and tell them my story and how instrumental Steven and Merlin have been in my life over the past 10 years.

Speak With An Attorney Now

Request a free legal consultation: Call 800-682-8331 or Email Us