Why are we allowing LFG to get away with such nonsense??

I have been approved for a STD claim for issues and complications in pregnancy prior to delivery. In the documentation LFG provides, they clearly state benefits will be issued every other week. Currently, this is not the case. I have received a payment on 12/21/2016 and just recently 1/13/207. My COI states I am to receive benefits at a certain per month, and I have not received this amount. I have also had my claim go back to pending status, as they expect to return to work without having delivered my child or changed in diagnosis. This is so incredibly frustrating in so many ways. Why are we allowing such nonsense to occur in this Nation? Trying to have a benefits administrator contact you apparently requires an act of congress.