Lincoln Financial
Lincoln Financial denied my STD claim because one doctor didn't send them my medical information.
In late January 2021 I was referred to a Doctor I meet her for 15 minutes she ordered some X-rays and blood work. In mid Feb I called to change my next appointment due to I was having surgery that day my next appointment was scheduled. At this point I was told that the doctor was moving and leaving the practice. I didn’t see or hear from her other then to tell me the results were all negative. Before I knew she was leaving I listed her as one of my doctors to Lincoln financial who was handling my short term disability claim. I was just informed by them that I am being denied benefits because this doctor didn’t send them my medical information. How can this be a valid reason to deny benefits that I have paid for they had my primary doctor, GI, doctor, and the surgeons medical information. Also the case worker told me over the phone if it was for that doctor not sending medical information I would have been approved.
Reply
Eric, it sounds like there is more to the story than what Lincoln is telling you. Have you received the formal denial letter? If so, we can review the letter with you to discuss what your options are in appealing the denial. Additionally, even though the doctor may have left the practice you should still be able to obtain records from the office. I recommend you try to get those. Please contact us to discuss.
