Question
How can New York Life get away with not answering my calls?
Answer
Carol, knowing New York Life it sounds like they are approving your claim on appeal for a closed period of time and then one of their medical staff believe there would not be any ongoing restrictions and limitations beyond that. Most likely they are only considering what the “reasonable time of recovery” is for your surgery. If the claim has been denied beyond June 18 they will have to provide you a detailed denial letter setting forth their reasons why. In the meantime, please feel free to contact our office to discuss your situation further.
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