I pay them for my service. And they treat me like this. Shame on them.

I filed a Short Term Disability claim in July of 2017 with Sun Life. They paid me for 3 days. I explained to them that I would be returning to work and that I will need to reopen the claim for my Radiation treatments. They said no problem. After more testing and 2 months later I reopened my claim to which I was denied. They said that I was to reopen the claim within 30 days of the first one and that I had to be completely off work for 7 days. I told Lydia Maas the lady who denied my claim that no one told me this. That all I had to do was call and reopen it. So, now I’m out around $450.00 to help pay my bills. Yes, I worked part time during these treatments. My roommate warned me about this company. She has been dealing with them for about 4 years. No one will listen and they do not understand what was told to me. All they can say was I was not in on that conversation. I explained to her that my information was up on their screen and that whomever i spoke to should have explained everything to me. I also told her that they all need to be retrained. They only tell you what they want so they do not have to pay you a dime. This is their loop hole. I am dropping them as of January 2018 when my insurance renews. I will not deal with a dishonest company. I pay them for my service. And they treat me like this. Shame on them.