Lack of respect, consideration, compassion and professionalism
On December 4th, 2019 I had a panic and PTSD episode at work, I had never had a panic attack so strong. The company then dialled 911 and an ambulance took me to the ER which resulted in 3 weeks at psychiatric Hospital. While I was there, my doctor sent the necessary papers but my "analyst" Taylor Mercorelli never called me or answered my calls when I was looking for answer, since I had not received my salary for more than 3 weeks. After a lot of unanswered attempts, my recovery became a nightmare, my anxiety got out of control, desperation about all the bills to pay, my daughters' Christmas without even a gift, I started to feel worthless, hopeless, and again suicidal thoughts appeared. On the one hand I had my insurance that I paid for it doing me all this damage instead of giving me the necessary support, on the other hand I had the HR of the company that I work asking me for the money to pay my benefits (including my insurance The Hartford who was putting me through this). I never felt so bad, so unprotected, disoriented. I lost control several times with customer service, they heard me cry without control, they heard my despair in all the countless calls I made during all this time when they finally sent me a check, it gave me a little hope, hope that ended when I tried to cash the check but I couldn't because the check was BLOCKED. When I got in touch a thousand times they always said they would be in touch within 24 hours to solve this problem, but they never did. So the bank manager let me deposit it in my father's account, after more than a week of trying, so I was able to receive my first payment. That same week I was informed that this payment was in relation to December and that on the 16th I would receive the payment for January, which was also late. Today is the 22nd and until today I have not received any payment, no explanation, no support, I am having to see my therapist more often to avoid another hospitalization and it gives me more bills to pay, But if I was asked how I feel today, I would say without a doubt, I feel worse than when I was admitted at the hospital after have had the worse panic attack of my life.
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