Why is Hartford comming to my home, and can I request to meet somewhere else?

Why does The Hartford send paperwork about what you can do and can’t, then I just sent it in, then they called me and told me that they received it and someone from their office would contact me to have a interview with me at my home in a week or so. That was today, they called and told me this so waiting on phone call. Question: why are they comming to my home and can I request me meet somewhere else? And I’m reading about these people following and recording you, do you think that’s why they are doing a home visit? And I may add me moved a couple months ago and I’m still giving old address so if they have been watching me they would of diffently had to try to track me, I guess. Can you please help with my questions so I know what to do in the interview as well as do they have to come to my home? And I have been diagnosed with RSD or need name these days CRPS. I have good days and bad but my symptoms have calmed down but this stuff is not curable just managed with pain meds and I can’t stay on my feet all day from the work I was doing before and I’m having other problems as this disease spreads and is triggered by stress etc.