Disability battle against Verizon and Broadspire long-term disability plan lingers in courts for years

Lisa Pakovich and her former employer’s long-term disability plan had been in and out of court for almost five years when Judge Michael Reagan listened to arguments between Pakovich’s disability attorneys and Verizon Long-term Disability Plan on March 24, 2010. It was the third time he had considered this case in less than a year. He’s not the first judge to consider Pakovich’s claim. Three U.S. Court of Appeals, Seventh Circuit judges heard arguments in Pakovich v. Broadspire Services, Inc., 535 F. 3d 601 in April 2008. The decision rendered on July 25, 2008 has been cited in a number of decisions that have involved disability insurance claims since then.

The matter before Judge Reagan this time was which side’s motion for summary judgment should be granted by the Court. In order to prepare a fair memorandum and order, a review of the history of Pakovich’s claim, while redundant to the Judge, remained important to a decision that could stand as a separate document.

Pakovich’s disability attorney filed the first lawsuit against Broadspire Services/Verizon Long-term Disability Plan (Verizon) on her behalf on June 22, 2005. Broadspire had determined that she no longer qualified for long-term disability benefits under the “own occupation” clause of the long-term disability plan. The Court found that Broadspire had wrongfully terminated her benefits because she was unable to perform the essential duties of her sales position with Verizon Wireless, her “own occupation.” Broadspire was ordered to pay the remaining disability benefits for the 24 months of “own occupation” coverage.

But the Court found that Pakovich did not qualify for long-term disability benefits under the “any occupation” terms of the Plan. Broadspire was granted summary judgment on the “any occupation” claim. Pakovich’s disability attorney filed an appeal.

Because Pakovich had not been evaluated under the “any occupation” provision of the policy, the Court of Appeals ordered the District Court to vacate its grant of summary judgment for Broadspire and send Pakovich’s claim back to the disability insurance plan for reconsideration under the “any occupation” provision of the Plan. This was done on September 4, 2008.

From July 24, 2008, when the Court ordered the Plan to review her claim, through January 30, 2009, Pakovich contends that the Plan never communicated with her. On November 10, 2008, her physician, Dr. Lawrence Harmon, delivered a report of his findings during a July 13, 2008 examination which he claimed continued to inhibit her from gainful employment of any kind through to the present.

Seven months had passed by January 30, 2009, the date Pakovich’s disability attorney filed an instant lawsuit under the Employee Retirement Income Security Act (ERISA) provision U.S.C. § 1132(a)(1)B).The disability attorney argued that the Plan’s failure to make a decision within seven months constituted a “deemed denial.” The attorney claimed this “deemed denial” robbed his client of the long-term disability benefits that were rightfully hers from July 2004 to the present. The disability attorney asked that the Court order the Plan to pay his client the unpaid benefits plus interest and cost of living adjustments. He claimed that as of July 2004, Pakovich’s minimum monthly benefit payments should have been $720.20.

In response, Verizon filed a motion to dismiss Pakovich’s claim, because it claimed that the Court did not have subject matter jurisdiction any longer. Verizon had paid Pakovich’s the full benefits demanded by her disability attorney about a month after she filed action. The disability insurance company claimed that her disability attorneys had “jumped the gun.” Verizon argued that there was nothing left for the Court to decide, thus no jurisdiction.

Pakovich’s disability attorney argued that the Court must become involved because if disability insurance companies discover that they can avoid paying benefits, but agree to pay those benefits after a suit has been filed in Court in order to remove Court jurisdiction over the matter, insurance companies could use this as a means for avoiding the payment of the claimant’s attorneys fees.

The disability attorney also argued that the fact that Verizon alleged to have settled Pakovich’s entire claim against the long-term disability plan did not in fact secure all the rights pertaining to her. Under the U.S. Constitution, Pakovich’s case was an actual, ongoing controversy. She had a right to summary judgment in her favor. Without this, what assurance would Pakovich have that the disability insurance company would not change its decision and withdraw benefits?

She had already spent close to five years seeking benefits which the insurance company now admitted it owed her. This had cost considerable fees and costs since November 2006. As the prevailing party, Pakovich could be entitled to attorney’s fees and costs. The disability attorney urged that meaningful relief still existed that would be denied his client if the Court ruled that Pakovich’s claim no longer had legal significance because the matter has already been settled.

In response, Verizon argued that Pakovich’s disability attorney was desperate. No controversy remained between the two parties. Verizon had agreed that it had owed Pakovich the money she sought during her Appeal. Indeed, the disability insurance Plan had already settled the matter and was paying her long-term disability benefits of $720.20 a month as requested in her complaint.

The Court determined that the law stood on Pakovich’s side in this matter. The existence of meaningful relief was all that the Court needed to determine that the motion before the Court for summary judgment would have some effect in the real world. The Court recognized that Pakovich had indeed spent five years seeking to recover benefits wrongfully denied her. If the Court failed to determine whether judgment should be given in her favor, she would have no mechanism in place to maintain her right to benefits. If she had to take the disability insurance company to court again, she could find herself wading through another 18 months of litigation.

On July 29, 2009, the Court denied Verizon’s motion to dismiss Pakovich’s suit. Verizon Plan then filed a cross motion for summary judgment in its favor. When a motion is filed, the Court must look at the evidence in the light that is most favorable to the person being moved against. If cross motions are filed, the Court has to carefully consider the burden of proof each side would have to present to prevail.

On March 24, 2010, Verizon raised the same objections to issuing summary judgment for Pakovich as it had for dismissing her claim as “moot.” The Court had already determined that meaningful relief could be available to Pakovich, so the claim had merit. Now, her disability attorney rightly pointed out that if the Court endorsed the result sought by the Verizon Plan, it would leave her without the power to find representation if the Plan later reversed its decision to pay benefits.

The Court rejected the Plan’s arguments against Pakovich’s motion for summary judgment. They had already been heard and rejected before. The Court granted Pakovich’s motion for summary judgment, concluding that Pakovich was currently disabled under the Plan’s definition of “any occupation” at the time the decision was rendered, making her the prevailing party in the suit. The Court ordered Verizon Long-term Disability Plan to pay her disability benefits of $720.00 by the first day of each month until she either reaches 65 years of age, or until based upon the terms of the Plan, Verizon finds that she no longer qualifies for benefits.

The Court chose to rule on Pakovich’s motions for attorney’s fees as a separate matter. The order on that matter will be discussed in another article.


Did you find this helpful?
Unhelpful (0)

Resources to Help You Win Disability Benefits

Disability Benefit Denial Options
Submit a Strong Broadspire Appeal Package

We work with you, your doctors, and other experts to submit a very strong Broadspire appeal.

Learn more

Sue Broadspire

We have filed thousands of disability denial lawsuits in federal Courts nationwide against Broadspire.

Learn more

Protect Your Benefits
Get Your Broadspire Disability Application Approved
We help claimants throughout the entire application process.

Learn more

Prevent a Broadspire Disability Benefit Denial
We manage every aspect of your disability claim following claim approval.

Learn more

Negotiate a Broadspire Lump-Sum Settlement

Our goal is to negotiate the highest possible buyout of your long-term disability policy.

Learn more

Broadspire Reviews
(642)

Policy Holder Rating

0 out of 5
0
Read 0 reviews
0would recommend
5
0%
4
0%
3
0%
2
0%
1
0%
Timely Payments
0.0out of 5
Handling Claim
0.0out of 5
Customer Service
0.0out of 5
Dependable
0.0out of 5
Value
0.0out of 5
Showing 8 of 642 Reviews
Sedgwick

AT&T Was Great and Sedgwick Horrible

Reviewed by From a great job to a complete nightmare on March 20th 2024   Verified Policyholder | March 2024 date of disability
My Physician recommended that I take some time from a toxic environment after several deaths in my family coupled with AT&T trying to run tenured employees out of the door... read more >
New York Life

Keeps claiming they will not approve claim for pre existing conditions but my illness is not preexisting

Reviewed by M.T. on February 15th 2024   Verified Policyholder | May 2023 date of disability
I have been appealing a claim for LTD for 8 months! New York Life keeps claiming they will not approve claim for pre existing conditions but my illness is not preexisting ... read more >
Reliance Standard

Staff Lie

Reviewed by Tanya on February 12th 2024   Verified Policyholder | August 2021 date of disability
I had my disability cut off the day I was scheduled to find out whether I should have surgery. The claims examiner was aware that I had an appointment on that date and sai... read more >
Reply
Sent on February 12th 2024 by Attorney Gregory Dell

I am sorry to hear about your experience. It’s crazy that Reliance Standard would deny your disability benefits when you are suffering so badly that you need surgery.... read more >

Hartford

Former Hartford employee has had life insurance and accidental death policy's revoked for one late premium payment

Reviewed by Becky H. THOMAS on February 12th 2024   Verified Policyholder | February 2024 date of disability
Dislike how they are constantly interrupting the lives of their disabled EE's whom are entitled to benefit which they paid into out of there pay check every pay period onl... read more >
Reply
Sent on February 12th 2024 by Attorney Gregory Dell

Thank you for your review of Hartford and we appreciate you sharing.  It’s sad they don’t take care of their own employees.

Lincoln Financial

Never received benefits my entire leave - or help with them

Reviewed by Anna on December 19th 2023   Verified Policyholder | November 2023 date of disability
I used my short term disability insurance for maternity leave and started the process beforehand knowing when I would be out (scheduled induction.) It took a little over a... read more >
Sun Life

Unscrupulous Tactics

Reviewed by Misseekayy on December 19th 2023   Verified Policyholder | May 2023 date of disability
Sunlife uses unscrupulous tactics in order to prevent payment of claims. They wait until it is close to the 30 day mark and then they ask for another form of information o... read more >
Sedgwick

Lame

Reviewed by Dennis T. on December 11th 2023   Verified Policyholder | March 2022 date of disability
My experience with Sedgwick and personell is as follows: Unhelpful, unprofessional and an overall unpleasant experience.
Unum

Low payments

Reviewed by Dorothy on November 30th 2023   Verified Policyholder | November 2023 date of disability
I was injured at work. I did house keeping in a hospital. I tore just about everything imaginable in my knee. I was let go from my job, because I was no longer able to do ... read more >
Answered Questions by Our Lawyers
(0)
Helpful Videos
(896)
Showing 12 of 896 Videos
Disability Benefit Tips
(331)
Showing 8 of 331 Benefit Tips

Why Must Your Disability Insurance Lawyer Understand Your Disabling Condition?

When it comes to securing your disability insurance benefits, it's vitally important that your disability insurance lawyer thoroughly understands the symptoms and impact of your disabling condition. Doctors can help you create strong medical records, but they're not accustomed to dealing with the rigorous documentation disability insurance companies require. Lea... Read More >

Disability Benefit Denial Reason #5 – Your Medical Evidence is Weak

If you're seeking long term disability benefits from an insurance company, you may be concerned that you're facing an uphill battle. Fortunately, the stronger your medical evidence, the greater the odds that your claim will be approved. On the other side of the coin, one of the most common reasons for denial of long term disability benefits involves too-weak med... Read More >

Disability Benefit Denial Reason #4 - Your Doctor Is Misled By the Disability Company

When you're seeking disability insurance benefits, your medical records and treating physician's statement are two of the most important components of your claim. But because the insurance company has a vested interest in denying your disability insurance claim, it often will rely on tactics like ambushing your doctor with a phone call in an attempt to get them ... Read More >

Disability Benefit Denial Reason #3 - Video & Social Media Surveillance

One thing many disability insurance claimants don't know about (or expect) from the claims review process involves video and social media surveillance. Disability insurance carriers often hire people to follow claimants around with a telephoto lens - or even send social media friend requests from fake accounts - to glean whatever information they can about the c... Read More >

How Do You Fight a Long-Term Disability Denial?

Getting a denial letter from your disability insurance company is one of the ultimate insults. You are sick and not able to work, yet your disability insurance company is telling you to return to work. The disability insurance company has denied your disability benefit claim and is basically calling you a liar. When receiving a disability denial letter... Read More >

Disability Denial Reason #2 - Change of Disability Definition & Vocational Review

One of the top reasons for terminating a claimant's long term disability benefits involves the change in the disability insurance policy's definition of "disability." This definition change often happens in conjunction with a vocational review, or an analysis of a claimant's medical records that tells the insurance company which jobs the claimant should be able ... Read More >

Disability Denial Reason #1 – Paper Review & IME

At Dell Disability Lawyers, we've seen insurance companies give countless reasons to deny long term disability benefits. However, most disability benefit denials tend to fall into one of a few categories - and one of the biggest ones is the paper review and independent medical exam (IME). Learn more about what this review process entails and what your claim file... Read More >

How to Apply for Reliance Standard Disability Benefits & Top 5 Reasons for a Claim Denial

At Dell & Schaefer we’ve handled hundreds of long term disability insurance claims against Reliance Standard, and have learned a few things in the process. When you’re experiencing an injury or illness that makes it difficult (or impossible) to work, it can be tempting to file a claim as quickly as possible – but unless a claimant has all their ducks in a row, this could actually delay the ultimate r... Read More >
Dell Disability Cases
(375)
Showing 8 of 375 Dell Disability Cases

Seven Surgeries and The Standard Still Denies Disability Insurance Benefits

Our client was employed with the State of Oregon as a Technical Support Representative. She sought disability through her employer provider LTD Policy with Standard due to low back, hip, and lower extremity pain. She had two hip, two knee and three back surgeries.After paying her for 1.5 years Standard hired a board-certified neurologist to perform a review ... Read More >

Sun Life Wrongfully Denies Disability After Paying For 23 Months

We represent a 57 year-old claimant who’s occupation was selling commercial vehicles for many years.  Her job was very physical as it required her to climb in and out of semi-trucks multiple times a day as well as operate them which was very strenuous. She went out of work in due to ongoing and severe debilitating right hip, low back, and bilateral knee pain... Read More >

Nurse Denied Long-term Disability Benefits by Lincoln After the Definition of Disability Changed

Our client, a registered nurse for Dignity Health, found herself in a difficult situation after being diagnosed with lumbar spondylosis and left knee arthritis. She continued to work, however, struggled while attempting to work through chronic lower back pain and left lower extremity radicular symptoms on a daily basis. Sadly, her condition failed to improve and... Read More >

Lincoln Reverses Decision to Terminate LTD Benefits of Corporate Attorney after Dell Disability Lawyers Appeals the Decision

The claimant is an 64 year old former Corporate Attorney and at a prominent Florida business law firm who was forced to cease working in his highly successful and rewarding profession, job, and career on January 27, 2021, and to seek disability compensation under his policies with Lincoln due to severe symptomatology stemming from or following a viral COVID-19 i... Read More >

Transportation Manager with Brain Injury Wins Unum Disability Benefit Appeal

Unum unjustly terminated our client’s disability insurance claim after it had approved and accepted liability for six months. Unum unreasonably concluded, without any evidence of improvement, that the claimant had resumed the sustained work capacity to perform the material and substantial duties of her high level occupation as a Transportation Division Manage... Read More >

Prudential reverses decision to terminate LTD benefits of MRI Tech with Primary Progressive Multiple Sclerosis and degenerative Disc Disease

The claimant is a 58-year-old former MRI Technologist for Fairview Health Services who has long suffered from the debilitating effects of her chronic medical conditions. She has a history of neck pain as well as right arm pain and numbness dating back to 2005 with a reoccurrence of severe symptomatology in 2013. MRI of her cervical spine performed in August of ... Read More >

Engineer With Depression Wins Prudential LTD Appeal

The claimant is a former Senior Technology Services Engineer for Accolade, Inc. who was forced to cease working on May 25, 2021 and to apply for disability insurance benefits under his policy with Prudential because of severe symptomatology related to depression and anxiety. Prudential initially approved his claim for LTD benefits as his symptoms were demonstrat... Read More >

New York Life Approves Disability Benefits for School Teacher With Multiple Sclerosis

Our client, a former elementary school teacher suffering from Multiple Sclerosis, contacted our office after New York Life terminated her claim for short term disability benefits and spoke with Attorney Stephen Jessup. New York Life had initially approved her claim for short term disability benefits, but in doing so awarded benefits only on account of a mental health condition, even though our client had filed... Read More >
Disability Lawsuit Stories
(765)
Showing 8 of 765 Lawsuit Stories

Cytec Industries and Broadspire Services discontinue disability insurance benefits for army veteran suffering from PTSD

An Appeals Court recently upheld the decision by Cytec Industries and Broadspire Services to discontinue short-term disability benefits for an army veteran suffering from post-traumatic stress disorder. The case is a classic example of why it is imperative for the insured to respond timely to the request of the insurance company for additional/monthly forms documenting the ongoing disability. Let's take a look... Read More >

Broadspire Services terminate long-term disability benefits after paying for 8 years

A Federal Appellate Court recently upheld the decision by Eaton Corporation and Broadspire Services to discontinue the long-term disability benefits to Janice Curry after paying for 8 years. In Curry v. Eaton, the Court ruled that Eaton and Broadspire were not "arbitrary and capricious" in denying continuation of her long-term benefits. The Court found that the review of the treating physicians' reports conduc... Read More >

Disability company ignores evidence of disabling back pain and Federal Court reverses disability benefit denial

Once again we look at one of those cases that prove how important it can be to appeal the decision of a District Court. Suzanne Lee had been an employee of BellSouth for almost 10 years. She was diagnosed with chronic pain in October 2003 after she was diagnosed with degenerative disc disease in her back. She continued to work until January 18, 2005, when her pain became so severe that she could no longer sit ... Read More >

Seven pieces of medical evidence and disability company still denies claim for lack of "objective evidence"

When Suzanne Lee first had to miss work on January 18, 2005 for chronic back pain, she had been a manager at BellSouth for almost 10 years. She applied for short-term disability benefits under the BellSouth Short-term Disability Plan she participated in. If Broadspire Services, Inc., the company BellSouth hired to administer its health care trust and disability benefit plans, had approved her application, her ... Read More >

Disability battle against Verizon and Broadspire long-term disability plan lingers in courts for years

Lisa Pakovich and her former employer's long-term disability plan had been in and out of court for almost five years when Judge Michael Reagan listened to arguments between Pakovich's disability attorneys and Verizon Long-term Disability Plan on March 24, 2010. It was the third time he had considered this case in less than a year. He's not the first judge to consider Pakovich's claim. Three U.S. Court of Appea... Read More >

Broadspire ordered to pay disability insurance benefits but not attorney fees

If Judge Michael J. Reagan is beginning to tire of considering the case between Lisa Pakovich and her former employer's long-term disability plan, he may have good reason to. He has had to listen to arguments from both Pakovich's long-term disability attorneys and the Verizon Long-Term Disability Plan (Plan) attorneys at least four times in less than a year. He's not the first judge to consider Pakovich's clai... Read More >

HM Life and Broadspire wrongfully deny disability insurance benefits to a receptionist and 9th Circuit Court of Appeals reverses claim denial

When Barbara Sterio's disability attorney presented arguments on February 11, 2010 before the Ninth Circuit United States Court of Appeals, he was unsuccessful in convincing the court to review her denial of benefits under the de novo standard of review. But the three judges reviewing Sterio's claim, found that even though the District Court had been correct in choosing to use the abuse of discretion standard ... Read More >

Systems support specialist wins disability benefits case against Coca-Cola and Broadspire

Theron Oliver was a Systems Support Specialist working for Coca-Cola, which provided long-term disability benefits to its employees. In October of 1999, Mr. Oliver was involved in a car accident. As a result, he developed severe headaches and pain and stiffness in his neck and upper back. He then applied for and received 26 weeks of short-term disability benefits before applying for long-term disability benefi... Read More >

Reviews from Our Clients

Request a Free Consultation

Our Lawyers Respond Same Day

5 Ways We Help Get Your Benefits Paid

Get Your Disability Application Approved

Our goal is to get your application for disability income benefits approved. Applying for disability insurance benefits can be a difficult process and the information you provide is critical. Most disability insurance companies look at your application in hopes of finding a reason to deny your claim. Your disability company will ask you to complete numerous forms, interview you, request lots of information, speak with your doctors and possibly request to have you examined by their "hired gun" doctor.

Through our experience of having helped thousands of disability insurance claimants, our disability insurance lawyers will guide you through the entire application process and give you the best chance to get your disability claim approved the first time.

Submit A Strong Appeal Package

If your disability insurance benefits have been wrongfully denied, then our disability insurance lawyers know exactly what it takes to get your disability claim approved. You only get once chance to submit an Appeal, therefore every piece of evidence that will support your disability claim must be included. The goal is to win your disability benefits at the Appeal level, but while preparing your Appeal you must consider how a federal judge will review your disability claim if your benefit denial is upheld.

Preparing a strong disability appeal package is an art that requires you to understand how the courts interpret your disability policy language, ERISA regulations / laws, and how to strategically present evidence in support of your definition of "disability". We encourage you to contact any of our attorneys for a free immediate review of your disability denial.

Sue Your Disability Company

98% of the disability insurance lawsuits filed by our law firm have resulted in either the payment of benefits or a lump-sum settlement agreement. Our disability insurance attorneys have filed ERISA governed and private policy long term disability insurance lawsuits against every major disability insurance company in state and federal courts nationwide and we love fighting for the "little guy" against the multi-billion dollar insurance company giants.

We have recovered hundreds of millions of dollars for our clients and we would like the opportunity to provide you with a free review of your disability benefit denial. There are many complex factors in a disability benefit lawsuit and the legal battle to win long term disability benefits can be fierce.

Prevent A Disability Benefit Denial

Approval of long-term disability is a continuous process as every disability insurance company will evaluate your eligibility for benefits on a monthly basis. You can never let your guard down and assume that your disability company will continue to pay your benefits for as long as you think you need them.

Our disability insurance law firm offers a reasonable flat fee monthly claim handling service in which we handle every aspect of your long-term disability claim and do whatever it takes to make sure you are paid every month.

Negotiate a Lump-Sum Settlement

Let's discuss if a lump-sum settlement or buyout of your disability insurance claim is both available and makes financial sense for you. Our disability insurance lawyers have negotiated more than five-hundred million dollars in disability insurance buyouts and we know how to get you a maximum settlement. A disability insurance company is not required to offer a buyout and not every disability company offers them.

Questions About Hiring Us

Who are Dell Disability Lawyers?

We are disability insurance attorneys that know how to get your short or long term disability benefits paid. As a nationwide law firm we have helped thousands of disability insurance claimants throughout the United States to collect hundreds of millions of dollars of disability insurance benefits from every major disability insurance company.

In more than 98% of our cases, our attorneys have been able to either get our clients paid monthly disability benefits or obtain a one-time lump-sum settlement. Our disability insurance lawyers have seen it all when it comes to disability insurance claims and we know exactly what it takes for your disability claim to be approved.

We offer disability insurance attorney representation nationwide and we welcome you to contact any of our lawyers for a free immediate review of your disability claim. We also invite you to visit and subscribe to our YouTube channel where we have more than 850 videos and regularly provide tips to help protect your disability benefits.

Who do you help?

Our disability insurance attorneys help individuals that have either purchased a long term disability insurance policy from an insurance company or obtained short or long term disability insurance coverage as a benefit from their employer. We have helped individuals in almost every type of occupation with monthly disability benefit payments ranging from $1,500 to $50,000.

Our clients include all types of employees ranging from retail associates, sales representatives, government employees, police officers, teachers, janitors, nurses, pilots, truck drivers, financial advisors, doctors, dentists, veterinarians, lawyers, consultants, IT professionals, engineers, professional athletes, business owners, and high level executives.

A strong understanding and presentation of the duties of your occupation is essential for securing disability insurance benefits.

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability insurance lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via phone, email, fax, or video conferencing sessions. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability insurance attorney. We can be reached at 800-698-9159 or by email. Lawyers and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Helpful Resources