Principal will do anything not to pay

Hello, I’m writing this on behalf of my wife. Her vision has degraded to the point that she no longer is able to see a pc screen without extreme headaches within a few minutes. She has had both eyes surgically operated on 3 times to stop a severe progressive condition forcing to leave her job after 12 years. The doctors cautioned her that the surgeries may slow the worsening of her vision but not stop it. Due to a high level of further risk damaging both eyes, all three doctors said they won’t risk any more. To the point. Principle was her employers LTD carrier. She filed a claim and started receiving her monthly benefit check after a ton of paperwork was submitted. After two years to the day, they stopped payments advising my wife she had to re-file an appeal. She has submitted all of her updated doctors reports who all say she can’t do any work that requires administration computer work. Since then, she has been diagnosed with severe progressive joint and tendon disease and advanced fibromyalgia. With these conditions along with her vision loss, she has submitted all doctors statements from diagnosis to employment status conclusions. All physicians categorically said to Principle that she cannot go back to work. Principle has now seen fit that with a ton of submitted paperwork from an army of doctors, Principal via letter to my wife now requires her to see “one of their retained eye doctors” which would delay the claim yet another 45 days. Now we’re up to eye doctor number 6. When does it stop or is she to expect what the handwriting on the wall is clearly showing…that they don’t want to pay and will do anything not to pay. She is on a no income life now and my retired social security cannot handle all the bills coming in. That’s her entire story. Thank you for listening.