I hate these people

My wife went on STD due to having a seizure while being pregnant. Hartford approved the STD while she was pregnant, then denied it after the birth only to re approve it for a period due to my wife having a c-section. Her neurologist wanted to extend the STD for another 6 weeks to monitor her meds after the birth and make sure she was doing okay. Hartford has done nothing to assist with anything. All they are doing is requesting paperwork and more paperwork and then saying it takes 5-7 days to process the paperwork and another 7-10 days to make a decision. Meanwhile we are going on almost a month without a check and having the bill pile up. I hate these people. I used to deal with them through my employer until I decided to not renew the contract last year. Their customer services sucks – most are rude, and they don’t give a damn about helping.