Hartford people are rude, difficult to deal with, etc

I have been involved with the Hartford for long terrm disability after having a series of strokes. The agents are rude and difficult to deal with, pressing for my physician’s statements after he replies. Total disability, since my first stroke in 2000. I worked at a hospital in California for 26 years and paid into my long term disability all through my employment. Hartford also pays the premium on my life insurance policy with them, and they continually harass me. I am 60 years old.