Hartford dragging their feed on my STD

I’m speechless. When I Googled “The Hartford complaints” I didn’t expect to find SOOO many. The interesting thing is that I did find a website in my search results that’s on The Hartford’s website, which is a complaint form to fill out that supposedly someone from there will respond to. I filled that out, clicked Submit, then got an Access Denied error…they’ve disabled the complaint form submittal… I wonder why. With me, I haven’t actually been denied yet, but they are dragging their feet with making a decision on my STD. They approved my FMLA on/about 6/26 after receiving the completed form from my doctor on 6/21. They have yet to update my STD claim, which has been sitting in ‘pending’ status for weeks now. I’ve made 3 subsequent follow-up calls and every rep replies with the answer that the claim rep has 6 days to review and update. So when I called on the 7th day they said they were not sure why nothing has been done, but they would add a note to my account for the claim rep. This is now day 12 and the claim is still pending and I am without pay. Not quite sure what to do.