MetLife claims my doctor didn't send them the needed info. I watched him do it.

My claim was delayed without just cause. I had two case managers working on my existing case. One day after my claim was submitted and without any medical information authorization form submitted to Metlife by me, a representative attempted to get information from my doctor. My doctor refused and asked that a release form be faxed. It was not done. My claim went without approval until 1 month later and Metlife claims they reached out to my doctor and information was not sent. This is an outright lie since I watched my doctor face over the Notes. Still the claim went unapproved and poorly handled. The claim was recently extended and recommended for an IME REVIEW. In the meantime, I am without pay because of the handling of the claim.