Question
What right does CIGNA have in contradicting my own medical doctors recommendation?
Answer
Karla, your situation with CIGNA is typical conduct for a disability insurance company. We have not seen your disability insurance policy so it is difficult for us to advise you of your rights. CIGNA has the right to contradict your doctors and they have their own doctors on staff. You have been paid through February 7, 2011, so CIGNA will usualy take 7-14 days to review updated medical records. Short term disability claims are very difficult when a disability carrier is asking for medical records every week. The only thing you can do at this point is to continue to send in every single medical record you have and call the carrier every day for a status. If your claim is denied, then you will have the right to file an appeal and then sue them. Your condition seems verys serious and it appears that CIGNA will continue to pay you despite their delay.
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