Question

What can I do to speed this process up?

Asked on May 15th 2014 by Joe
Hello. Is there a section in ERISA that governs the timely payment of long term disability benefits? My carrier, Cigna, miscalculated my monthly benefits and has been underpaying me $1,500 per month since last May. When I discovered this issue approximately 3 weeks ago after final getting a hold of my policy I brought it to my Claim Manager’s attention. She said that it will take awhile for financing to figure it out. I spoke with her recently about the status of correcting my monthly benefits and she said the financing dept is swamp and only has 2 employees working there. Really? A multi-billion dollar company with only 2 financing employees? Is there anything I can do to speed up the process?

Answer

Answered on May 16th 2014 by Attorney Stephen Jessup

Joe, You could consider filing a complaint with your insurance commissioner. That might speed the process up. You might have other options and avenues to get any underpayment owed. Please feel free to contact our office to discuss your claim further.