When you talk to Guardian agent, you feel like your talking to a corpse

I have recently had to start the disability process, my plan calls for 9 weeks of STD and then LTD until Social Security age (I worked for a great company who setup a good plan). I have a rare condition les than 200 people in the world have been diagnosed with. I took the time to provide Guardian with 200+ pages of documentation from every doctor/hospital I have seen (world renown), 8 CD’s od MRI’s, MRV’s etc. Guardian acknowledged receipt but chooses not to use the information for the purpose to approve my claim. They approved my STD for 2 weeks the first time, then ask my Dr. to fill out the exact same paperwork and have now bumped it up to 5 weeks but with all the information at their finger tips they still refuse to extend it for the full 9 weeks. I have a friend who works for another STD/LTD company and he has told me word for word what they would say and do. When you talk to an agent, you feel like your talking to a robot or corpse. They cannot answer the basic questions related to terminology definitions in the policy, own occupation, part time work, rehabilitation clauses etc. I am dreading when the LTD portion begins, I can only imagine how hard they are going to try and get out of paying even though I have Drs. that are the top in their field that have already written letter’s stating I can’t be cured, my condition will only progress etc. I can’t imagine people having jobs and being so heartless when others are at their weakest moment. Good luck to everyone.