Guardian

Guardian has the least helpful folks I have ever met

Reviewed by Jaye W. on December 7th 2016   Verified Policyholder
Trying to get my husband’s short term debility started after a heart attack. I don’t understand their process for collecting information and making a decision about his claim. They say the dr.’s office hasn’t responded to any faxes, and the dr.’s office says they haven’t received any faxes regarding my husband’s claim. All has been sent again. Do I just have to stay on this company until they process his information? These folks are rude and won’t let me talk to just one specific person regarding our claim. Is this how they prolong the process? We pay premiums in good faith knowing if something happened that we have it covered, yet these are the least helpful folks I have ever met. They have ruined our holiday because I have no idea what needs to be done by who and I keep getting so many different answers.
Reply
Sent on December 7th 2016 by Attorney Stephen Jessup

Jaye, please feel free to contact our office to discuss your husband’s claim.