THIS COMPANY IS RUTHLESS. NEVER AGAIN WILL I BUY ANYTHING FROM AETNA.

I first purchased Aetna short term disability at open enrollment at my work – I think it was sometime in the last 10 year. Aetna was being sold as a buffer that would carry me from the time I would ever have to be off work until State disability kicked in. As it turns out recently i had to take a leave from work to have a hip replacement. Thats when they started winding me up to run in circles. It was a full month and a half before my claim was approved. Every time i provided them new information as they asked for it, they would think of another item they needed. I couldnt email the information and forms – they had to be faxed. Who has/uses a fax anymore? I had to get a ride and hobble to the office supply with my walker every time they did this. Finally 2 weeks before I was supposed to go back to work they approved my claim. The person who called (I think her name was Huong) said my payment amount was 527.00 per week. She waited a few seconds while I thanked her and then went on to say HOWEVER because you live in California we have to offset the amount you are getting from the state. Long story short they proceeded to send me only $27 per week. I asked them if the $500 goes to the State of California and they practically snicker when they said no. THEY KEEP THAT MONEY. THIS COMPANY IS RUTHLESS. NEVER AGAIN WILL I BUY ANYTHING FROM AETNA.