These people are thieves

I recently applied for a re-opening of a closed L and I claim for my back. My claim was denighed after waiting three months. I was then given advice to try and open std with aetna to back pay my private insurance company galleger Bassett. I have faxed in all the paperwork twice, filled out the forms, sent in my denial letter along with my medical info. They have been giving me the run around for weeks and are now saying that my denial letter “sent from L and I” is not a denial letter. Even though it states at the bottom, “the application to reopen your claim is denighed and will remain closed”. These people are thieves.