Aetna
I've never seen such poor communication and such a slow process
I never seen a poor communication and extreme slow process, like I saw with those people. I believe they are doing that in purpose just to make people give up and think twice before opening a claim again with them in future. I have been in process now for 3 months, too many doctor reports have been sent to them, too many questions have been answered by me over the phone, but nothing happened. I get no response from them for 17 days and after that I got a call from the case manager and guess what, he repeated same questions again an again. Every time I call their answer is I should wait for process with no light at the end of the tunnel.
Reply
Nser, Aetna will typically only have 45 days to render a decision on a claim for disability benefits with the potential of a 45 day extension. As you have been waiting for 3 months it would be expected that a claims decision would have been rendered by now. Please feel free to contact our office to discuss your claim further.
