Aetna

I don't understand how Aetna can do this. I'm scared!!!

Reviewed by Stephanie on October 7th 2015   Verified Policyholder
I was on disability and approved for short term disability by Aetna for five months for a diagnosis of severe MDD and PTSD. I have severe anxiety attacks and panic attacks. I don’t sleep at night. I cry all the time and can’t think or function to even take care of myself. I’ve been with a psychiatrist and in therapy and have been faithful to my treatment. I was even diagnosed the same with my primary. I went back to work. A month later, I fell again. It is even worst now. Aetna still hasn’t approved my claim and I haven’t been paid. I have had to take a loan on my 401k just to make some of my bills. I’m scared!!!!!! The psychiatrist office provided them plenty of clinical notes and documentation and I was approved before so it is not like this isn’t a viable claim. I haven’t gotten a call. I received a denial letter once and then told they would expedite my claim once they received the paperwork. They got the paperwork and confirmed it with me on 10/1/15. This is 10/8/15 and I have not heard back after several calls and emails. I have to have money to pay for my medicine so I can be healthy. I’m having worst stress and anxiety over this than I had so I’m getting worst. I’m even on a contract for safety. I don’t understand how they can do this? I’m scared.
Reply
Sent on October 7th 2015 by Attorney Stephen Jessup

Stephanie, did Aetna deny your claim while it was in the STD period or after it transitioned to LTD? Please feel free to contact our office to discuss your claim and what rights you have at this time.