Aetna kept getting a 45 day extension to review my appeal. They are incompetent!

I filed a STD Claim in October of 2013 and Aetna wrongfully denied my claim and I appealed. My appeal was moved 45 days in January and then after that 45 they moved it another 45 days. They provided no explanation or letters as to why it is being pushed out 45 days. Aetna is incompetent and don’t understand why employers hire them as a TPA when their record is so bad! I’m in the process of filing a law suit and will get every dime I can!