Question
What can I legally do if Aetna isn't paying me? I'm tired of the run around.
Hello. I have been on short term disability from Aetna since 8/31/2015 until now! I was placed on short term disability because i found out i had a bone disease that affected my knees! My doctor had put me on a restriction and my job did not accomodate me and put me on short term disability! It took from 8/31/2015 until 10/16/2015 for them to come to a decision! Supposedly my job never responded to their requests! On 10/16/2015 i was approved for my claim! I return back to work November 13 2015! Today is 10/30/2015 and i still have yet to receive a payment! What can i do legally because im tired of the run around and i have a child to take care of!
Answer
Arianna, It is likely that Aetna only administers the STD plan for your employer (as opposed to insuring it) and if that is the case your employer would ultimately be responsible for issuing the payments. I would recommend that you contact HR at this point to voice your frustrations and concerns to try to expedite your benefits.
