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  • Attorneys Dell & Schaefer Client Testimonials

We are committed to providing the highest level of legal representation and treating our clients in the same manner that we would want to be treated if it was our own case. For privacy purposes the full name of each person listed below has not been disclosed.

The ethic rules regulating attorneys require us to state that you should not create any unjustified expectations based upon the information listed below. Upon request we can provide you with the name of numerous past clients in order to discuss their experience of working with our firm.


Attorney Gregory DellAttorney Gregory Dell worked on this case

After dealing with my LTD carrier for 8+ years, I’ve come to realize that the reason I’m still receiving benefits is due to the work of Greg Dell and the whole team at Dell & Schaefer. Greg knows the industry inside and out and has always offered timely and dependable advice.

John P.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Working with Alex was a pleasure, before coming to Dell & Schaefer I had been thru 3 different firms before. The other firms never returned calls and did not keep me informed. When I finally found Dell & Schaefer namely Alex he took on my case with a week to answer an appeal, at first he was hesitive but took on my case and always kept me informed and up to date of how we were progressing. After some time we actually finally came to a settlement which as it seemed was never in sight before.

Why would you recommend Attorneys Dell & Schaefer?
They work for the patient and understand disability.

What could we do to improve?
Nothing that I see.

Michael C.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

At first I wanted a local lawyer that I could talk to in person, however, I could not find one in my own state that would take an ERISA disability case. Once I contacted Dell & Schaefer and talked to my assigned lawyer (Alex) my fears went away. Alex was very attentive to the things that I told him and quickly returned all my e-mails and/or phone calls. He set my mind at ease and worked very hard on my case to ensure a favorable settlement. He provided me with the right advice to settle outside of the courtroom when I was overly aggressive in my approach. He was also able to obtain a favorable settlement for me when I was sure it would not be possible when I started down this path. One of the important factors for my taking this approach was I didn’t have to pay anything to Dell & Schaefer unless they won my case and they allowed me to decide what I was willing to accept in the end.

Why would you recommend Attorneys Dell & Schaefer?
They get results, but they also listen to the clients requests and concerns.

Robert M.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

Very responsive to my questions and needs, honest and straight-forward about possible scenarios and outcomes, and ultimately won my case! Very happy with Rachael and Dell & Schaefer.

Why would you recommend Attorneys Dell & Schaefer?
All the reasons above. Very knowledgeable and experienced with my particular insurance company and their tactics.

Timothy G.

I believe Alex Palamara is a real life hero. He’s the kind of human that sticks up for the “little guy”. All too often in our society we might think of dentist and attorneys in a negative light. However, when one finds themselves in a terrible place, you pray for help, thankfully, I found Alex!

Why would you recommend Attorneys Dell & Schaefer?
I would absolutely recommend Attorneys Dell & Schaefer. Everyone at Dell & Schaefer treated me with the utmost respect and dignity. They understood my situation and worked endlessly to create a positive outcome.

What could we do to improve?
I realize there is always room for improvement but in this instance, I fail to recall anything about this experience (besides not having the battle in the first place) that I would change in regards to my representation.

Amy T.

Attorney Jay SymondsAttorney Jay Symonds worked on this case

I had a great experience, they worked very hard for me and kept me informed on everything going on with my case.

Why would you recommend Attorneys Dell & Schaefer?
Yes, I would highly recommend them.

What could we do to improve?
Nothing, you do a good job.

Jamal W.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My experience of working with Dell & Schaefer was very positive. After working with another attorney who I did not feel worked as hard as he could have in my behalf, I found this firm to be everything they said they would be. My questions were answered all the way through the process, and my input was respected.

Cheryl D.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

I came to Dell & Schaefer utterly defeated by my private disability insurance carrier. I was devastated that they were denying all responsibility in my long term benefits despite having paid into their horrible program for almost 20years. When I talked with Alex, all of a sudden I had hope of not only closure but of compassion for my situation. He explained everything to me. Held my hand when I needed hand holding and he and his assistants provided me with information anytime I asked. Should I ever need assistance again I would not hesitate to contact Alex or recommend him. This law firm and Alex was definitely a beacon in what has continued to be a horrible time in my life.

Why would you recommend Attorneys Dell & Schaefer?
They are compassionate, on top of your case and thoroughly explain everything that is happening and why. They definitely earn their fees and do not “nickel and dime” every time you ask a question. They are personable and everyone from the attorneys to the support staff all up and down the “line” are all the same. Everyone I dealt with were all equally professional and compassionate and that is not an easy balancing act.

What could we do to improve?
I do not know. My experience was very positive and I do not have anyway of complaining with Alex or Dell & Schaefer. My private disability company was horrific, but in hiring you to represent me, this experience ended in a much more positive way than it started. When you are disabled and in my case suddenly so, you’re made to feel less than as a person. Or as a hypochondriac. You find yourself constantly trying to defend why you aren’t a drudge on society and why you’re not just looking for a handout because you “can’t deal” with life. In dealing with Alex and Dell & Schaefer, for the first time I felt as if I didn’t have to justify the fact that yes, my body is sick, yes I worked damn hard for being able to pay into a long term disability insurance crappy as it may be, and yes it’s ok to receive the payout without being made to feel like scum. I am truly grateful for the outcome of my case and for Alex and his team.

Vanessa T.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Mr. Palamara was very professional and without his help I wouldn’t have gotten anywhere. The disability insurance company refused to pay me anything and Mr. Palamara got me a settlement.

Why would you recommend Attorneys Dell & Schaefer?
The know their business and are very professional.

Teresa P.

I was given the complete run a round with my Insurance Company on my LTD. I called Dell and Schaffer and spoke with Steven Dell and after an hour long conversation, he advised me that he would handle my case. In six weeks in his hands, my case was approved and my Long Term Disablity claim was approved. The Insurance Company still tried to make my life a living hell but, with Steven Dell, they backed off. Great Firm and I thank them for their help.

Alan Jay R.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

To describe my experience with Dell and Schaefer is pretty simple, I had no hope of getting any settlement from my LTD company and have been sorely miss treated. When I reached out to Dell and Schaefer I truly expected to get nothing. After several long conversations and rants with Rachel Alters, I slowly raised hope for some kind of relief. Without Rachel and her team I am convinced I would’ve received nothing from the insurance company. Rachel and her team got to know my case better than my doctors even did. I never experienced this kind of care and compassion from a legal team before. I am pleased and thrilled to recommend Dell and Schaefer, do not give up, do not despair, they will win in the end. Thank you for your support and especially the settlement.

Why would you recommend Attorneys Dell & Schaefer?
Professional care and knowledge of how LTD insurance companies work and the necessary steps to be successful against these very large corporations.

Michael M.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

I contacted Dell & Schaefer and was referred to Alex Palamara. I sent him the information that I had. The next day I got a phone call from Alex and was told I had a good possibility that of collecting on my policy. I was kept up to speed on the whole process. I really did not think I was going to collect a thing (the insurance co. does a good job of convincing you to give up). What was I going to do… make the ins. co. mad because I didn’t believe them? Alex kept in contact with me and when the offer came in, I signed and a check was issued shortly.

Why would you recommend Attorneys Dell & Schaefer?
I would definitely recommend Dell & Schaefer because they were prompt, explained my options without making me feel stupid. I felt they knew and responded to my needs.

Alan F.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

When I became disabled I filed a claim with my insurance company and they denied my disability payments. After failed attempts to resolve it myself I finally reached out to Dell & Schaefer. They were able to get me a settlement. I know I would never have won my case because I didn’t have enough evidence from my doctors due to losing my insurance and not going to the doctor much. But Rachel was able to get me a settlement. Not only that, but she got me double what the insurance company originally offered. I would describe my experience working with them as pleasurable and professional. You just can’t go wrong with this firm!

Why would you recommend Attorneys Dell & Schaefer?
I would recommend them to anyone needing their disability payments because they have a stellar reputation and a high degree of professionalism.

What could we do to improve?
Not anything that I can think of!

Lisa P.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Working with Stephen Jessup and Vanessa Arriaga has been a joy! They have been tireless in their work and have made Sunlife overturn their decision. Every call or email has been promptly addressed and they have been incredibly available even around holidays! Always courteous and professional communication is greatly appreciated. After communications with Steve I feel very protected and sure that all will work out well. They have even made anything needed from me as easy as possible! I have and will continue to recommend this law firm and S. Jessup in particular!

Why would you recommend Attorneys Dell & Schaefer?
Reliability, professionalism, successful results, communication throughout.

What could we do to improve?
Short of cloning Jessup & Arriaga I can’t think of a thing.

Martha B.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

You work with many people throughout your life, but few people touch your life in such a positive way beyond the settlement. We truly felt that Cesar cares about the people Dell & Schaefer serves. We may not cross paths again but we will always pray that the work you do continues to be successful on many levels. It is obvious that you also take your work to heart and we choose the right person to be our attorney.

Best regards, Mr. & Mrs. S

Attorney Rachel AltersAttorney Rachel Alters worked on this case

I am a 61 year old Senior Business Analyst. I had been working at a health insurance company for approximately 11 years when I became disabled and have had numerous, bulging disks, Nerves that were severely impinged, and active Arthritis and degenerative disk disease throughout my spine. I underwent back surgery for L1 thru L5 infusion which included insertion of 2 titanium rods and 6 pins. I continue to undergo physical therapy 3 xs per week. Not to mention the surgery left me worse than before the surgery considered a FAILED BACK SURGERY. I’m unable to sit or stand for more than 2 hours with getting up. I am unable to walk for more than 1 city block. I also have many other medical conditions. After collecting LTD from Lincoln Financial for about 3 years, the harassment began. They decided that I was no longer disabled. In short they felt I was capable of returning back to the work force. (Social Security Disability deemed me permanently disabled)

After fighting with Lincoln and exhausting my appeals I decided to research and hire an attorney. I selected Dell and Schaeffer based on their website, case success statistics, and the speed at which they returned my calls and emails.

Let me tell you, my experience in working with Rachel Alters and her assistant Michal Mizrahi is nothing short of outstanding. They responded quickly to phone calls and emails and were mindful of my concerns and information needs. Talking with the both of them made me feel confident and assured they were doing the best for me. I cannot say enough good things about Michal. She anticipated my needs and was proactive in keeping me informed as my case progressed. What a TEAM they make. Any time I reached out with questions or concerns they were very responsive and always left me feeling satisfied that I had the best in my corner. Rachel is an angel. She is so down to earth compassionate, professional and trustworthy attorney. Rachel was there to guide me from the start and helped me get through this stressful and lengthy process.

While attempting to handle it on my own, my long-term-disability claim had been denied two previous times. With the help of Rachel Alters and her team, I was able to obtain a settlement I never would have been able to get without their assistance. Rachel and her team far exceeded my expectations in every capacity. She was focused, clear, responsive, efficient and above all exceedingly knowledgeable.

Why would you recommend Attorneys Dell & Schaefer?
I would highly recommend her to anyone having disability issues. I truly feel that I could not have been better represented.

What could we do to improve?
Nothing.

Celestine D.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

I consulted with Attorney Cesar Gavidia when my disability insurance benefits were cancelled after 4 and a half years, even though my doctor said that there was no change in my condition and did not recommend that I return to work. He accepted my case and was able to obtain a good settlement in a timely manner.

Why would you recommend Attorneys Dell & Schaefer?
I highly recommend Attorneys Dell & Schaefer because they get the job done. Attorney Cesar Gavidia and his legal assistant were always there to answer any questions I had. They gave me hope when I was feeling hopeless. During the times when I was feeling anxious, they consoled me and helped me to be patient.

What could we do to improve?
Just keep on doing what you do best, helping people like me.

Kathy C.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

My husband had paid for private disability insurance from the first year he worked. 30 some years later he filed a claim, it was denied. Together we submitted the claim 3 times, all times denied. We had no income and were rapidly using up any small savings we had. I searched on the internet, specifically looking for success with my husbands disability provider and found this firm. Within 2 months we had disability payments and when, yet again, the company stopped them after a year with no warning, this firm kept going. We could always call or email and get answers. Everything was explained to us and if there were options, we were given them. It has been a long process but we have a settlement and our lives can move forward. We are grateful for the help we were given by this firm and we recommend them highly.

Would you recommend Attorneys Dell & Schaefer?
Definitely.

What could we do to improve?
Nothing that I can think of.

Rose L.

My experience with Mr. Dell and all of the staff working at the practice has been an excellent experience. Planning to make a claim for disability with a private insurance company can be very intimidating for the average person. Mr. Dell is professional and sharp, just what I was looking for in an attorney to represent my case. He walked me through every step and helped me make the best application for benefits. There were absolutely no surprises while applying for my benefits as we were both well prepared for any questions that could arise during the process. Mr. Dell was able to work with me and my physicians to make sure the application was thorough and complete. No mistakes were made along the way and my benefits were approved without any problems whatsoever. I will truly be grateful for Mr. Dell for the rest of my life.

Why would you recommend Attorneys Dell & Schaefer?
Preparing a disability claim is difficult and filled with many pitfalls that can be avoided with the proper preparation and guidance. This firm is excellent and experienced with all aspects of disability claims. I was very impressed that it was so easy to make this scary situation a lot better because I knew that Mr. Dell is so experienced.

Anthony M.

In desperation after dealing with the insurance company by myself for a bit I called Dell & Schaefer and they listened to me then took the case. They kept me well informed as to what the law allows and what was being done. It took a bit of time but finally they got me what they could, fighting for my rights tooth and nail against a corrupt system that is in need of repair. They were always professional even when I was emotional, exultant attorney highly recommend if insurance company is running you around.

Why would you recommend Attorneys Dell & Schaefer?
They will fight for you.

What could we do to improve?
Nothing. Awesome job.

Richard B.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

It was a pleasure to have had Attorney Jessup and his Assistant Kathy Bordas as my legal Counsel in my LTD case. From the very first phone call that I had with Attorney Jessup he showed me respect as well they listened to everything that I had say. They showed me that there was so body out there that was gonna fight for me and not through the case to the side. Every step of the process your law firm kept me in the loop and gave me options as to what the possible outcomes will be. Attorney Jessup and Kathy Bordas showed true Professionlism during the whole process. They where able to get the insurance company to see my side and hopefully see the pain that I am in every day. Your firm was has given myself and my family some hope and happiness again. From my family to Attorney Jessup, Kathy Bordas we Thank You and God Bless.

Why would you recommend Attorneys Dell & Schaefer?
I hope to use you again if I need attorneys in the future.

What could we do to improve?
Nothing at this time.

Shane H.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Steve and Danielle were so wonderful to me and my wife. We were so upset with our situation with Cigna and I called Dell & Schaefer and was transferred to Attorney Stephen Jessup. I can’t explain how he eased my mind. He was so professional and educated on the subject of disability insurance and made me comfortable that he would help me. Any time I had a question I could call or email them and they got right back to me. The friendliness and helpfulness was amazing. Steve Jessup helped me win my case and I can’t thank him and his company enough.

Why would you recommend Attorneys Dell & Schaefer?
We would definitely recommend your law firm to anyone who needs help with disability insurance. Steve reassured us and was so friendly and professional. I knew the first time I spoke with him he really cared about his clients. Danielle always got back to us either by phone or email very quickly. Thank you both very much.

What could we do to improve?
We had a great experience considering we live in Ohio. All our phone messages were answered promptly. I have nothing negative to say. Keep up the good work.

Gary Z.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

I learned in March 2014, that my LTD insurance provider was auditing my case. Two weeks later I received a denial letter. I didn’t even have time to provide the info requests to my doctors much less have them completed and sent back to the LTD company. I promptly called the rep who fumbled about for a few minutes then stated that the letter was Mistakenly sent to me. The rep (I’ll refer to him as L) was oten rude and aggressive even bordering on threatening on the phone. They did not contact me from early June, I think, until September when L called me to inform me that my payments had already been stopped and a denial letter was in route. This letter informed me I had not complied in getting information from my Doctors and, he claimed in part that since they were not responsive to the insurance company, I was now in receipt of this denial letter. After all he claimed, I really was just fine (not quoted but implied in my opinion). I had not heard a word from L in 3 months prior to that call. I had been promised I no longer had to talk to L after I complained to the insurance company. How surprised I was to pick up a call from L. He seemed quite pleased to let me know they had already stopped my payments. Long story short, like you perhaps, I was scared and had no idea where to turn. Did I need to find a local attorney? That’s what I started doing. I quickly learned there were a lot of people who had or were currently going through the same thing. Misery really does seem to love company. I started reading other people’s stories and often ran into the Dell & Schaefer name. I was skeptical. I mean, who chooses an attorney over the internet? I learned there were topics this law firm had placed on You Tube? I intently read everyone of them. I admittedly was impressed as they carefully described the process and what to expect. I read more than once. I called the national number listed. I made my choice when I spoke with Alexander Palamara, Esc. He was very informative, confident and encouraging. All of which I was not feeling prior to that call. I made my decision and never looked back. I knew without question that I would never be able to win this case on my own. I was so naive that I didn’t understand that what I thought was a very reputable and certainly well known Insurance company, would blatantly lie. They did. My attorney learned during the discovery process that they had, had much of the information they said they never got. They had had it for months. I never had to wait for response from Alexander, my attorney. If he was not available, his assistant would contact me. I was always in the loop and well informed. I was still shocked at the glaring discrepancies noted in my filing as opposed to what was noted by the insurance company’s denial letter. Some say, “Trust but verify”. I would Strongly recommend, “Don’t trust And Verify!” Act as early as you are able. Expect to provide your doctors names, addresses and phone numbers and dates. Then expect to be well represented. It’s well worth your time and money to pursue your case with Dell & Schaefer.

Why would you recommend Attorneys Dell & Schaefer?
Please see my long discription above. The words that describe my experience with Dell & Schafer are concise, prompt, attentive, thorough, upfront and honest.

What could we do to improve?
I honestly can’t think of anything.

Cynthia B.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

I did a lot of research on disability attorneys before hiring Dell & Schaefer. Many firms do real estate, legal defense and disability on the side. I wanted a firm that specialized in and only did disability claims. I chose Dell & Schaefer after many conversations with Steven Dell. Mr. Dell was very professional giving me all pluses and minuses of my claim. It was an extraordinary amount of paperwork but this was all made easy by Merlin Bryan. Merlin walked me through all the steps and was on top of everything needed. My initial claim was denied but Mr. Dell assured me I still had a good case and suggested an appeal. The appeal attorney, Stephen Jessup, was also very professional and very assuring. Bottom line, my disability was approved. I couldn’t be more happy with the firm.

One of the best things about the firm was how accessible everyone is. Mr. Dell and Mr. Jessup always returned my phone calls the same day. If I emailed Merlin Bryan something I received an answer within minutes. Mr. Jessup even replied to my emails on weekends.

Why would you recommend Attorneys Dell & Schaefer?
Bottom line, if you need a real estate attorney look elsewhere. If you need a disability attorney, look no further. Dell & Schaefer is a great firm to deal with and gets results!

What could we do to improve?
Nothing, I am very pleased.

Ross R.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

When I couldn’t get help elsewhere, Ms. Alters was there. I was treated with respectable kindness. I would definitely recommend this lawyer to anyone. If I had known about them to begin with, I would have called them first. I am grateful for all they did for me.

Would you recommend Attorneys Dell & Schaefer?
Yes, definitely.

What could we do to improve?
I don’t have any suggestions that you don’t already do.

Joseph G.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Painless, as they did all the work and they knew what was required.

Why would you recommend Attorneys Dell & Schaefer?
They made it easy for me, and knew what to do to resolve my issues.

Cheryl D.

I would just like to say that I have dealt with a lot of attorney’s in my lifetime. But this has been the most gratifying and professional Law Firm that I have ever dealt with. Their professionalism is more than 100%. I would recommend this law firm to anyone who needs help. So if you are looking for a law firm that will work for you. I would need you to contact them right away.

Why would you recommend Attorneys Dell & Schaefer?
I would recommend attorneys Dell and Schaefer Law Firm because they’re so professional. They are upfront about everything weather is good or bad. That is why if I needed another law firm to handle my business they would be the first one I would call.

What could we do to improve?
The only thing I could think of that you could do to improve would be to keep doing what you are doing.

John R.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Alex and Danielle were very helpful to me. They always made me feel like my case was very important to them. My calls were always returned and my questions always answered. I felt like Alex was going to protect me against the disability company that had bullied me for so long. I truly looked forward to meeting him in person. He was always professional and courtious. I feel like I received the best care possible.

Why would you recommend Attorneys Dell & Schaefer?
The treatment I received from the office of Attorneys Dell & Schaefer was the best I believe any attorney could’ve received. I would recommend them to anyone.

Sheila W.

I contacted Dell & Schaefer out of frustration with Metlife’s complete lack of response to my notice of claim letters. In my conversations with attorney Jay Kanter he reassured me I had a good policy and a solid case for long term disability benefits. Mr. Kanter was able to get a prompt response from Metlife and guided me through the application process. The assistance of attorney Kanter was instrumental in the approval of my claim and has made the application process and ongoing claims maintenance much less stressful than trying to go it alone. Everyone at Dell & Schaefer I have had contact with has been helpful and professional. I appreciate how they continue to represent me in the maintenance of my long term disability claim.

Why would you recommend Attorneys Dell & Schaefer?
They have the experience and professional expertise in disability law practice to handle the claims process and manage ongoing benefits maintenance.

What could we do to improve?
No suggestions.

Gerald T.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Before I started working with Stephen, I was unsure how I was going to navigate the Long Term Disability process. I had already been denied once and was very discouraged. So I did some research and interviewed a few attorneys. Its such a personal and scary process especially when you are chronically ill. But the first time I spoke with Steve I knew he was the one for me after our initial call. He was caring yet realistic about the appeals process. There were no guarantees except he was going to give 110% and he did. And that gave me hope. I can’t say thank you enough for what you have done for my family.

Why would you recommend Attorneys Dell & Schaefer?
Steve and his assistant/paralegal Kathy were always available if I had any questions. They kept me informed throughout the process, even encouraged me when I felt hopeless and stressed out. So I can whole heartedly recommend them to anyone who is considering using Dell & Schaefer. You will not just be another case number. Although insurance companies make you feel that way, you won’t feel that way with these attorneys (especially if you get Steve).

What could we do to improve?
I really don’t have any recommendations on how you could improve. To be honest my expectations were met above and beyond.

Annissa M.



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