CFO Sink announces future initiative to improve record keeping of civil remedy notices

TALLAHASSEE– Florida Chief Financial Officer Alex Sink today announced her plan to improve the Department of Financial Services’ record keeping of civil remedy notices and the resolutions of these disputes between policyholders and insurance companies. Currently, the system consists of cumbersome paper-files of hundreds of thousands of medical, legal and insurance documents. CFO Sink has ordered her department to begin working on a more accessible electronic database, allowing consumers or their attorneys the opportunity to fulfill their statutory obligations entirely online.

CFO Sink’s revamp of the civil remedy notice compliance requirements comes on the heels of concerns over the record-keeping practices established under the previous administration. After being made aware of growing concerns, CFO Sink immediately ordered the protection of all public records and a full review of her department’s role in the receipt of civil remedy notices and the resolutions of the disputes. “I am pleased that despite initial concerns, it has always been the policy of the Department of Financial Services to retain all civil remedy notices, materials included with the initial filings and the final resolutions,” said CFO Sink, who oversees the department. “But I am not satisfied that these records have been used to the benefit of Florida consumers. We will be upgrading our systems with the goal of helping regulators quickly spot trends in market conduct.”

Floridians wanting to take legal action against an insurance company first must file a civil remedy notice with the department, which is also required to keep a record of the resolution of the consumer’s dispute. Last year, the department received more than 16,719 individual filings of civil remedy notices. By creating an electronic, web-based system for consumers having to file civil remedy notices, CFO Sink is simplifying the requirements for Floridians and eliminating the unwieldy paper-based system that currently prevents the swift observation of insurance marketplace trends. The future streamlined database will enable the CFO to generate reports about the types of legal action consumers are planning to file against insurance companies, and it is CFO Sink’s intention to share this data with the Office of Insurance Regulation and Insurance Consumer Advocate, General Bob Milligan.

In many instances, lawyers have also sent extraneous legal documents after the civil remedy notice was filed with the department, which often contain consumers’ personal medical and insurance information. CFO Sink’s electronic system will ensure that Floridians’ confidential information is protected, while providing essential information about consumer disputes.

Questions About Hiring Us

Do you work in my state?

Yes. We are a national disability insurance law firm that is available to represent you regardless of where you live in the United States. We have partner lawyers in every state and we have filed lawsuits in most federal courts nationwide. Our disability lawyers represent disability claimants at all stages of a claim for disability insurance benefits. There is nothing that our lawyers have not seen in the disability insurance world.

What are your fees?

Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

The three available fee options are a contingency fee agreement (no attorney fee or cost unless we make a recovery), hourly fee or fixed flat rate.

In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

Do I have to come to your office to work with your law firm?

No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, GoToMeeting.com sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

How can I contact you?

When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.

Dell & Schaefer Client Reviews   *****

Connie A.

I was recommended to Dell & Schaefer via another attorney. I was not sure of what the process would require of me at the time. I was hesitant to follow through because of my disruption in communicating skills and the frustration of dealing with the insurance company on my own. Ms. Alters and Sonia Nogueira are so very understanding and companionate though working diligently to resolve my issue.

I felt as if they had my best interest at heart. I appreciated the continual communication and explaining of the process and where it could possibly go. I would highly recommend this firm, Ms. Alters and her team to anyone who feels they have done all they could do, because as I found there was a lot more that this talented firm accomplished.

***** 5 stars based on 202 reviews

Speak With An Attorney Now

Request a free legal consultation: Call 800-682-8331 or Email Us