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Attorneys for Broadspire Disability Claims


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Disability claimants are often seeking information regarding Broadspire long term disability reviews. We have created a forum where insurers can post reviews and comments about Broadspire short term and long term disability claims. Our attorneys respond to most comments posted by our visitors.

Broadspire is a not a disability insurance company. Broadspire is a third party claims administrator hired by disability insurance companies or employers to manage short and long term disability claims. When Broadspire is managing a claim, they are generally given the power to both administer a claim and make the determination as to whether a disability claimant should be paid benefits each month. In April of 2006 Aetna acquired the disability business of Broadspire for 160 million dollars.

Broadspire Services, Inc. provides claims management services to employers and insurance companies in the United States and Europe. Essentially Broadspire manages claims, determining compensability, setting reserves and assigns further medical management resources. Its services include workers’ compensation claims management, medical and field case management, risk and safety consulting, auto and general liability claims management, associated medical management services and integrated workers’ compensation and disability management programs.

Broadspire Services, Inc. was formerly known as Kemper Services LLC. The company was founded in 1996 and is based in Plantation, Florida with additional offices in the United States and Europe. Broadspire Services, Inc. is a subsidiary of Crawford & Company (NYSE: CRDA; CRDB). Broadspire generate more than $240 million annually.

Disability Attorneys Dell & Schaefer have provided and offer the following legal services for disability claimants that have a long-term disability insurance policy that is managed by Broadspire:

There are 56 opinions so far. Add your comment or complaint now.

Mike Catellier:

I am looking for other injured workers who are having or have had problems with Broadspire approving treatment, following them or just generally harassing them.I have been disabled since 2002. I have been classified permanently disabled 100%. I was hurt while working for Lucky Stores in California as a store manager. Broadspire/Kemper have followed me, taped me inside my house, denied benefits over and over. DWC has already fined them once for delay in benefits.

George W. Zindell:

Broadspire is the pits and it’s a rigged up with their medical professionals. I tried calling their phone number and they are disconnected! My former employer had them as their carrier and the both of them deserve each other!!!

Jonathan Masys:

I was injured in may of 2010 and Broadspire at first was all nice and timely on authorizations for treatments and then now that I am going on 1 year of being injured they have cut my benefits by 75 dollars a week and have slowed down on approval times of requests for procedures and treatment and authorization. I live in Massachusettes and legitimately got hurt and now I dont even get a check from them once a week anymore. I am getting the checks often 4 or 5 days late. I am getting aggravated and have hired a lawyer to get what I deserve by law. I urge all who are dealing with them to hire an attorney.

Chris Joslin:

Yup, sounds like I’m in the right place. I was injured on the job in May, 2010, I have a compression fracture and a severe mid-line herniated disc pressing on my spine, been classified at 100% disabled by my doctors and their doctors. My doctors and their doctor told me no work until I’m treated and told me I could do a lot of damage if I went back to work. Broadspire was good in the beginning but now they are refusing to pay the bills, and claiming that I took myself out of labor market. They cut my benefits by 100 hundred dollars a week and have slowed down on authorization for my meds and procedures. It’s been over a year and I still haven’t been treated for my injuries. I have a lawyer and am scheduled to go to court June, 14th, I guess I’ll see what happens. This company is the worst, I feel sorry for anyone that has to deal with them. I’m from Monticello, New York.

Susan Baron:

I am a paralegal out on total disability. I am suing them for fraud, intentional tort, bad faith… I am wondering if anyone would like to come forward as a witness to establish a pattern of behavior. You can reach me directly at suzettesa@aol.com. Their attorney announced at a DC informal hearing that Broadspire is confused about my benefits because Crawford destroyed my documents. As if they are separate entities. Smokescreen.

If you send me information, please keep it factual and succinct. Information that is especially useful will be anything that was presented in court and ruled on in your favor. If you have any injuries arising out of neglect (not having access to, or delay in treatment) that would be useful too. Evidence of late payments.

Anyone that has disability and has been denied direct deposit: Ask for direct deposit as an accommodation citing ADA. Keep receipts (fax certified mail). If you are denied direct deposit and you are disabled you can file with the US District Court for failure to accommodate under ADA. See ADA on US DOJ’s web site. This is separate and distinct from your WC and most lawyers aren’t familiar with the law (which falls under Civil Rights).

Victoria Nelson:

I am an R.N. I was injured while employed in California by Maxim Healthcare March 31, 2007. I am an Idaho resident. Broadspire Services, Inc is the third-party administrator for my claims. The company has repeatedly been late in providing benefits, and in fact almost caused me the loss of my home, and did cause me the loss of my automobile by being months late on TTD benefits. The MPN physicians are not what they claim. I was sent to a breast cancer specialist for rotator cuff and tendon tears, and in another instance, sent to a foot specialist for the bilateral rotator cuff and tendon tears. The magnitude of their errors and omissions is incomprehensible and has at times almost killed me. Currently I have orders from the Santa Ana WCAB for all treatment to occur at University of California at Irvine, CA, and Broadspire has ignored these orders, insisting that I am treated by unqualified physicians who not only don’t treat, they never do testing or the common procedures reputable doctors would perform.

Gloria Alexander:

I was injured 1991 have medical for lifetime awarded by ALJ, recently moved requested new doctor, my Insurance Carrier was Kemper, now I am going through Broadspire, I have seen the same doctor for 20 years and now they are denying all medical expenses. I have filed with Labor Dept and my Attorney seem afraid of Broadspire. Broadspire has given me two option: either $$ buyout or IME. I am in pain everyday, they have refused to allow me any treatment. I have my court order, emailed CA copy of court order they still denied me medical. My doctor called a prescription in for pain medicine, they denied that too. I hope there is something we can do about the type of neglect they are causing the injured worker.

Wilma Tisch:

I was totally, 100% disabled while working for GTE, it was purchased by Verizon. I have had trouble getting them to take care of my medical as settled by our attorneys. They are never in their offices, today, on July 6, 2011, I called my representative, Rhonda Ferguson, at the local Anchorage, AK office. Her voice mail stated, “I am out of the office, will return June 28.” (days later & never listened to her voice mail)

I contacted the Corporate office in Bellvue, Washington office office & was told they would have her return my call – it did not happen!

I am scheduled for an ankle replacement on August 2nd, 2011 – they made the arrangments & paid for travel to a specialist in Seattle, Washington last year – I was & it was arranged, now I cannot locate them or get this taken care of.I paid my own fare & medical costs for a pre-op in June. Help!

Annette Hawman:

I was injured in 8/2010. Broadspire has never paid the ER physician and the bill has gone to collection agency and now is on my credit report. Broadspire is difficult to work with and they employee physicians who could never make out in the real world. Their philosophy is don’t treat and close your case.

Vernon Smith:

I was injured by a driving instructor in Nevada 7 weeks ago, Broadspire transferred my case to Texas, my home state. I am rehabing three days a week but my case is being investagated and no payment of medical or disabilty checks yet! The DWC has nothing on my case, so I filed a #41 today.

Lori Castillo:

I thought I was the only one, I mean with such a LARGE company, you would think they would have it together, but they don’t. I have been on W/C for 15 years with Lifetime Medical… Good luck in trying to get that. I have loss the use of my right leg, and have no support in my lower back. Broadspire has been stalling for the past eight years, even the California court system is not working for the injured worker, it’s like The State and Broadspire are working together!… Is there ANY one that can help people like us before the Loss of Life is involved! I had to fire my Lawer after 15 years, because the other side’s Lawyer and mine were FRIENDS! That way Nothing ever got done! We NEED Real Professonals to help people like me!

Mike Catellier:

Lori or any of you having problems with Broadspire: please contact me. Maybe if we get enough of us we, can start a class action against them. It appears the only thing they understand is $$$.

I have been injured since 1992 and this is the worse it has ever been. They are just ignoring all doctor’s reports. It sounds like you are having the same problem.

My name is Mike and I can be reached at mcat1@aol.com.

Lets talk and see if we can find ways to find more people. Maybe there are some out there who are not having problems with Broadspire and can give us advice but I kind of doubt it.

Talk to you soon.
Mike

Steve:

Been injured since 2006 and have been in the same boat as well and I still am. They constantly ignore court orders and judgment fines etc. and they still don’t pay up. I would love nothing more than to sue Broadspire!

David B. Horn:

I got hurt in 2004 and had rods and screws and spacer put in my back. And they where good at first taking care of me. But when it came time to have all these shots I needed for my back every three months so I could work, the doctors closed the door on me until I got the OK from them to have them, and just like all of you can not seem to get anyone on the phone or to call me back. So I went to a lawyer to have them try and sue them and, believe me when I tell you this, I don’t think it will do any good because it is going on three years now and I can not work anymore. I have lost everything I had because of this company and them not helping me. I do feel for anyone who had this company and got hurt. Because they will not help you when you need them. All I can tell any of you is go see a lawyer as fast as you can let them help you because this company wrote you off as soon as they did not answer your calls.

R. Smith:

I was injured on the job back in Aug. 2011. Broadspire was to handle my elbow issue. I did everything they told me to do. I was put on light duty. My employer gave me a list of orthopedic doctors and I picked one from their approved list. I was given 20 visits to pt. Had multiple nerve tests conducted, and x-rays done. The ortho told me that since it wasn’t better, I need to have it surgically repaired. This was in late Nov. Surgery was scheduled for early Dec. Up to this point everything has been promptly approved with no problems. Right before the surgery, I received a phone call from the surgeons’ office telling me they hadn’t got certification for the surgery. I called the case manager and she acted like she had no idea. She called me back the same day to tell me that a determination letter would be sent to me, the adjuster and the doctor. As of today, it’s been three weeks since I was supposed to have surgery. I call them every single day and leave voice mails. I will not go away. They have only strengthened my resolve. Someone is going to give me some answers, one either by picking up the phone and actually dealing with me one on one, or via attorneys. This is ridiculous!

anna parell:

Just got a notice they are taking over United States Steel’s Corporations Workers Comp.

My husband was crushed in a five inch space in 1994 at the Pittsburgh Plant. Based on what I am reading here, I guess they are not ethical in thier treatment of clients. I was blocked from suing and I know this is not a good sign here.

I will be getting an attorney if they dare to start languishing with my benefits.

Maybe if US Steel didn’t hire drug addicts to work there wouldn’t be a claim at all.

Here we go!

Page:

My husband suffered a knee injury while at work in Kuwait Sept. 2011. The Dr. there referred him to come back home for treatment. Now (without any communication from Broadspire) the stateside Dr. says it was not work related, even though he told us it was. Apparently Broadspire was contacting the Dr. behind our back to get him to change his diagnosis so she could stop the disability and not have to pay for the surgery on his knee. She’s impossible to get ahold of and have received numerous e-mails saying she is going to call but never does. I think they are unethical, underhanded, and cheat honest people.

Ray:

Injured my lower back in Sept 2011, I then had pain and then pin & needles down my right leg and pain in the left. This has progressed to constant numbness in my right leg & foot and more pain and numbness in the left.

After getting nowhere with where Broadspire was sending me I realized that I had never actually seen a real Doctor. While at the rehab clinic, I asked them to see the Doctor following my case and was denied so I walked out. I called Broadspire for assistance finding a Doctor to treat me and they would not or could not refer me and told me that I had to find one on my own. It’s pretty difficult just calling around to find a back doctor that takes workers comp. cases. Finally found one and like the place but my treatment course has taken months for what should have take weeks because of the delays they get with Broadspire approving anything. The doctor ordered an MRI and it took a month to get approval from Broadspire. Then the doctor ordered epidural injections and it took another month for Broadspire to approve that.

So far, Broadspire hasn’t denied anything but the delays are slowing the treatment down such that they are ineffective and in the mean time the situation is getting worse, not better. All the while I have continued to work with the pain and worsening conditions until today my Doctor took me off of work. NOW the Broadspire agent seemed more interested for some reason and needs to hand my case off to someone else.

I don’t know where I stand in the system and my legs are getting number and pain in the back increasing. I don’t know who to go to for help and no one at work or Broadspire seems to care. This place is a black hole for information and assistance. I am trying to get someone to understand that delaying everything is only making things worse. Even the doctors agree that if this not treated more aggressively I might permanently lose feeling in my legs and eventually control.

While all this has been happening (or not) I have in good faith been working to get the job done. I was hoping that there would be some good faith from Broadspire but it’s evident their policy is to drag things out so long that I get frustrated and go away.

Greg Robinson:

My partner has had Broadspire Insurance for the last 12 years! Their handling of his Long Term Disability case is appalling. They have humiliated him, they have starved his medication needs, they have single-handedly reduced a once thriving young man to a totally dependent person. They have no goal orientation plan, nor do they follow through with anything they say. I would hope that a class action suit be filed in behalf of all the other injured people that Broadspire has manipulated or harmed further by their lack of attention and personal care! It needs to be stopped and someone there needs to be held accountable!

Art Swander:

I am also looking for people who are willing to send me notarized written statements to use to sue Broadspire in court, and to block them from doing business in Arizona. To win this case, I have to be able to prove that Broadspire knowingly fails to live up to the requirements of the Worksers Compensation rules, and has a historical pattern of refusing to provide medical care to injured workers. I can be reached at injuredinaz@yahoo.com.

I was injured in 8/2010 after falling at work. After having 4 specialists, including 2 of their own IME’s recommend that I see a pain management specialist, they are again refusing to allow me to see this doctor, and requesting another IME. They are also telling me that I can return to working, in a different job than I have ever held, that requires state licensing, that I don’t qualify for because of my injury, and withholding a large part of my TD benefits since I am not working currently.

I am totally sick and tired of their games, their refusal to authorize different medical procedures, and the endless IME’s, and its time to put an end to this and them. I have seen 4 IME’s in 2 years already, and have had no treatment whatsoever. Because of them, I have lost my home 2 different times, lost my car, had my utilities disconnected, and had to borrow money from family just to survive. It is time we stand up and say enough is enough, and demand that we get our rights as an injured worker.

Caryl:

Broadspire is a joke. After reading the postings here I feel really doubtful if I’ll ever get any good information from them. I’m from Ohio and was injured on the job while working at Honda Marysville Autoplant. The injury took place on 02/24/2010 and was taken care of by Sedgwick TPA. Was sent a letter that they wanted to settle my claim I responded with a reasonable amount and was getting near the end of the process. Then Adecco decides to go with Broadspire well let’s just say it went down hill from there. Still don’t know where my claim is not to mention anything abouta settlement. Was hung up on three times and refused information by the team manager on how to get in touch with her division manager. Lousy customer service and rude employees.

Fedup:

My initial claim was with Broadspire but was recently acquired by Sedgwick. My treating MPN doctor is a joke, he walks in and out of the examination room at least 2 times while I sit there explaining my symptoms to him. He never has my file with him so each visit I have to tell him what my diagnoses are. I have herniated disc of C-spine & L-spine, sciatica, pinched nerve, tennis elbow, and a other issues. Since my MRI and emg/muscle tests were done more than a year ago, he has requested new MRIs which was refused by the insurance company. I finally got a copy of the written report by my MPN Dr. and is furious by the request for MRI that he submitted to the Ins. Co. It stated “Because of her persistent pain & tenderness in her upper & lower extremity, I think we should get an MRI, if this is agreeable with you, we will schedule her for this”. Of course my MRI was denied, what kind of request is this? No mention of the medical necessity for this test. I will be filing a complaint with DWC.

Attorney Greg Dell:

Fedup,

I am sorry to hear that by getting Sedgwick you went from bad to worse. Make sure you communicate with Sedgwick in writing only.

Harry:

I’m in a W.C. situation with them right now and they have been OK with the time of getting back to me. The only thing this far was it took them a month to even contact me, even after I called them numerous times. The doctor I’m seeing is supposed to be one of the best in the country. I was hit by a forklift while on the computer at work. Crazy, right? But the driver was a supervisor and it turned out he didn’t even report the accident, even after I filled out the accident report with an eye witness and video of it. I am worried after reading all these statements and with knowing W.C. doctors being shady.

Robert:

My W.C. started in early January 2011. I injured my neck with several herniated discs. At first I was treated promptly and completely, I was administered injections for the pains in my neck. When the injections were ineffective I was scheduled for surgery which was performed. That was when issues started for me. Shortly after surgery, in mid. 2011, Broadspire contacted my surgeon and started pushing for closure of the case. I was MMI’d after only 3 months of a supposed 9 to 12 month recovery, and my benefits were cut off. 3 months later I had to return to work. I worked for only 10 weeks before reaggravating the injury. I had to leave that job and Broadspire started paying me again but then my surgeon prescribed an MRI and more injections, in May of 2012. It took 3 months to get the approval for the MRI I have yet to get approval for the injections. My conditions have worsened in the ensuing months and Broadspire continues to stonewall my Dr., myself and my lawyer. They have missed W.C. payments and not acknowledged them at all and refuse to approve any more testing or procedures by ignoring them.

Attorney Greg Dell:

Robert,

You should speak with your attorney about any possible litigation options that you may have in order to further your claim. Since you have not retained our law firm and are represented by counsel already, you really need to have a meeting with your current lawyer.

Lennette:

I opened my claim in 2005 and it closed in 2007 with no complaints but now my claim was re opened in Sept. 2009 I am having nothing but problems, they wont pay all my bills, wont reimburse my meds, parking mileage or gas. I have had 23 surgeries in 2 years, caught a semi fatal mold bacteria in my blood and MRSA and e-coli and they think I am well enough to work and haven’t paid me in 19 weeks, I am on the edge with loosing my home and my sanity. In the past 6 weeks I have had 6 surgeries and 2 pic lines and still ‘Broadspire wont return my phone calls or my Doctor’s.

I need to get an attorney ASAP.

PS – Precor Intl. should be embarrassed as to how bad Broadspire treats their employees!

Anonymous:

Besides from reading every one’s claim, Broadspire is also racist people who don’t care about any one but themselves. Their job is to help you with the situation you are in and let you know what is going on instead of putting you on mute and talking about you. It has happened to me. Broadspire states that they are one of the best companies. They are nothing but dirt!

Hurt guy in Cali:

I had ACDF (anterior cervical dick fusion) surgery on my neck following a head trauma. I knew I had issues with Broadspire within a few weeks, when I would see the doctor they sent me to and he would say “we will address those issues at the next visit” when I would tell him the problems I was having. I was diagnosed with Post Concussion Syndrome, so I called my adjuster and he said I could not go see another doctor unless the one who was treating me referred me. I now know that that is incorrect but at the time I did not. Anyway it took a little over a year to get my surgery which by then my neck was in so much pain and the impingement on the nerve root and compression of the spinal cord has not been relieved even after the surgery. Had the surgery been done in a timely manner I would most likely not have the life long problems I now have. In addition I have frontal lobe brain damage which has caused some psychiatric issues. Not to mention that the AME stated that there were so many contradictions in the reports from that first doctor that you can not rely on them. I am now 2 years post injury and still not back to work and will never be the same as I once was. I personally think that the majority is because of the constant delays and denials of things like medication, they will authorize my refills one month then deny them the next, this I think cannot be good for the effectiveness of the medication. I am so tired of all of this with them. But don’t have any other choice but to deal with it. I do think that there needs to be a class action suit against them. I understand that part of their job is to weed out fraud but this is ridiculous, when you have someone who has been hurt at work and you know that and then only multiply the magnitude of the injuries by delaying everything.

Injured in Oregon:

I was injured 9 months ago and re-injured 7 months ago. Broadspire is the carrier. They have denied reimbursement of mileage to the pharmacy and failed to inform me of appeal rights according to Administrative Rule. They also paid one reimbursement 11 days late beyond the 30 days OAR requires. Each day is considered a separate violation according to OAR and is fined $2,000 per violation with a maximum or $10,000. I am not sure if sending the documentation to WCD would make my claim worse…

I also had someone following me and I called the police. The deputy made contact with the person and then called me back to inform me that he was in fact a private investigator working for Platinum Investigative Resources. Later that day, a vehicle was in my vacant street filming my house, verified by an individual I asked to confirm visually. I also have this on video, along with the motor vehicle violation that occurred when he drove off after about one hour. This PI company that Broadspire hired was sited with the Secretary of State to have a business license that was “Administrative Revoke Authority”. I brought this to the company’s attention and they brought it current 2 days after they got caught operating a business without a valid business license.

Now Broadspire sent a notice to send me to an IME in 9 days… not the 10 days that statute requires. The mail carrier also collected money from me because there was postage due on it. Professional?

If this claims person worked for me making all of these mistakes, she would have been fired long ago. This is either intentional disregard for law, gross negligence, or a company directive to harass the injured worker.

Attorney Stephen Jessup:

Injured in Oregon,

Is your claim one for Worker’s Compensation? If so you will need to discuss with an attorney that specializes in same.

Hurt in NY:

I am so glad to have found this page. I was recently re-injured at work after being out for five years and Broadspire has pulled some shady moves to deny me treatment. It’s taken me three months from date of injury to see a doctor and now that I finally HAVE seen a doctor they’re trying to cancel all the treatments and prescriptions for my case in the background. By way of info – one thing I’ve noticed and thing should be deemed an extreme conflict of interest is the level of interaction between these medical professionals and this company and others like it. In one instance I was denied treatment by a doctor based on a phone call from Broadspire wherein the worker told an official in the office that they were going to deny my claim-that was two months ago and my claim has not been denied as of yet. At every step of the way I’ve been harassed and bullied by this company almost to the point of questioning my own mental health at times due to it. I am 37 years old with a shot back and a now ruined hip that I – in the meantime – have just hurt even worse at my examination while trying to do one of the tests. I have not been paid a dime since the date of injury, lost my car and I’m just totally demoralised at this point. If you guys sue (and I’m praying you do), do it right and do it for all of us who have come to find that our lives are just fodder for these guys to use up and toss away when their money making machines break us. Thank each and every one of you for allowing me to get that off my chest – I’ve been holding it for quite some time now…

Attorney Stephen Jessup:

Hurt in NY,

I am sorry to hear of your struggle in dealing with getting your benefits, and thank you for sharing. Is this a worker’s compensation case? If so, I would highly recommend you consult with a worker’s compensation attorney to discuss your rights.

Lucy:

I was hurt 3 months ago. I have an attorney, but all I hear is “we are looking into it.” Only have authorized treatment for my shoulder, nothing approved for my back and other injuries which are the worse. Have not received one disability payment and no answers. what are my options? Really discouraged with the attorney’s lack of action.

Attorney Stephen Jessup:

Lucy,

Without knowing what type of case you have (Disability Insurance or Worker’s Compensation) I would not be able to provide any indication as to your rights or action that could be taken. Please clarify.

Carolyn Cribbs:

There is No Such Thing as “dealing” with Broadspire. I was sustained an injury at work in 2005- I had to have my right leg amputated below the knee. They refuse to provide Dr ordered care and scripts. They cut my weekly pay by over $200. a week . There is no such thing as “winning” against them. Have never found a lawyer that would stand up to them. Good luck fighting the good fight, Stranded in Maine

Darryl Carr:

I have read all the comments above. I am a chemist for a large pharmaceutical company. I was hurt on a job, have had 3 cervical surgeries and looking at another very soon. Broadspire has been negligent for all the delays and denials. If you are having the same trouble you can email me at darrylcarr@comcast.net.

Hopeless in California dealing with Broadspire:

2 work comp cases in California with Broadspire. The first is lifetime medical, but I can’t get any treatment from it. Never a response from my Broadspire worker of any kind when treatment requested. That case started in 2006. New case began last August 2013. I predesignated Kaiser both times. Both times Broadspire said no, you have to go through our MPN. I go to their MPN as they will not approve going any where else, though that is agains’t CA law. At their MPN, Broadspire is not approving the requested medications, MRI, physical therapy or specialist visit. In this second case of work injury, they have not paid me a penny. I’m on modified duty and my work can rarely get me a full weeks work of modified. Last week I worked 4.25 hours, this week I’m schduled for zero hours. This has been going on for months and I’m about to be homeless. Called my case worker, and received no answer. Have not received approval or denial letters on anything including treatments, or being paid or if claim approved or denied. Now it’s Jan 2014 and no hope in sight.

Attorney Stephen Jessup:

Hopeless,

You will need to consult with a Worker’s Compensation attorney to discuss your rights at this time.

RLW:

7.5 years of exasperation dealing with Broadspire affirms that their parent company Crawford is publicly traded. You will get essentially nowhere without legal representation. You can still expect complicity between the three headed hydra since your primary treating physician and legal professional are paid by the Broadspire head. I have been diligent at tracing the delays and conclude the body that feeds the heads is dollar oriented due to share holding. Though I was awarded 4 annual epidural steroid injections for pain management and improved mobility, the reality is you might get three in a year if you make a nuisance of yourself with your attorney, and your physician.

Deb:

I had a Broadspire claim in Jan 2012. I slipped and fell on ice. I just found out last week that I have a broken vertebrae. I have been on total disability with all of the issues I have. I am pretty sure the Fibro they diagnosed me with is a result of the vertebrae being broken. They somehow ignored my symptoms and blamed it on my Fibro. Headaches, tennis ball feeling in my back.

Attorney Stephen Jessup:

Deb,

What is the current status of your claim with Broadspire?

Deb:

My claim is settled.

Attorney Stephen Jessup:

Deb,

If you have settled your claim, then there is nothing we would be able to do to assist you.

Bud:

I was injured in September 2013. My case echoes so many of the cases I have seen on this website. They have denied medical claims, prescriptions, and other reimbursements that I was told by the Department of Workforce development that I am entitled to.

I even had a situation where during a surgery a doctor prescribing post operative pain medications had to cancel his afternoon appointments and come to the surgery to contact family members to run out to the hospital’s pharmacy to get the post operative medications using out of pocket money because Broadspire was not releasing the medications. I have had three surgeries since my accident and have more surgeries coming up.

Broadspire also has stopped paying my weekly claim so I have no incoming money to live on. The list of negative things that Broadspire has done is overwhelming. I cannot go back to work because of my injuries and they are not paying me, so while trying to recover, I have to deal with my creditors calling me for their money.

Attorney Stephen Jessup:

Bud,

If you do not already have a Worker’s Compensation Attorney I would strongly suggest you get in contact with one to discuss your rights.

Sandee:

My sister was injuried several years ago in Minnesota. Since then she been being treated by a pain management doctor in California. At first things were going well, then things started to change Broadspire started to tell the doctor what medications he could use to treat her pain. Then they started denying authorization for treatments that might help ease her back pain, so that she might be able straighten up. Now today 1//29/2015, the doctors office informed my sister they can’t see her any longer because Broadspire has not paid them in 2 years. The claims adjuster never calls back, the supervisor never calls back, basically this is just an awful company who needs to be held accountable for their actions. And during all of this every few months Broadspire will just stop sending my sister her work comp checks for the fun of it, and she’ll have call, send emails and basically beg to get her money! So at this point in time Broadspire is in breach of the structured settlement which they entered into with my sister.

Attorney Stephen Jessup:

Sandee,

As your sister’s claim is under Worker’s Compensation you will need to consult with an attorney that specializes in such cases. Please feel free to contact our office as we may be able to assist you in locating one.

Tired & Disgusted:

Broadspire is crooked & drag their feet about paying. I lost my house and car waiting on them. I’ve been dealing with them since 2012, with a work injury and you can’t count on them to be accurate or on time with your case or money. They sure got their money on time when it was deducted from my check but when it came time for them to pay on time they fooled me. That was money I paid in, they should return and do what they are getting paid for.

Elsa:

In 2004 I got involved in a car accident while driving comp. vehicle. I was taken to the ER, injured my neck and lower back. Had some chiropractic sessions & pt. None of that helped. Over the years I dealt with pain and over the counter pain pills. On 2012 I had another accident on the same job (non-vehicle this time), I felt down injuring my tailbone and lower back again! I received same treatment as the 1st accident. Doctors took MRI, X-rays but because none of that shows any broken bones insurance (Broadspire) was giving me the run-around about medical treatments. This time I hired a lawyer but, for almost 3 years, nothing seems to change. The pain on my back, neck and tailbone have worsened, the QME and medicine doctor only do “pure paper review” so I took action on my own and went to see a doctor who, after all this time, told me why the pain had worsened. He took X-RAYS and clearly shows my spine and hips out of place, lots of damage at my L5, L4 and L3 affecting my nerves and making my right leg numb! I notified my lawyer about it but, like I said, she seems to be working against me. All the negligence of these years going through pain because lack of medical treatment my question is: Should I go file a suit against the insurance? What’s your advice? Thanks!

Attorney Stephen Jessup:

Elsa,

You will need to consult with a Worker’s Compensation attorney as to your rights and options. If you need assistance in finding one, please feel free to contact our office and we can assist you.

Beth:

I’m concerned after reading these posts. I’m waiting for approval for a 3rd back surgery; this Tuesday will be 10 business days since the request was submitted. This doesn’t sound like such a big deal considering some of the posts I’ve read. I don’t know what’s taking so long; MRIs don’t lie. To this point they’ve actually approved things in a timely manner. Three checks were missed; but it was my fault as much as theirs; I didn’t catch it until a long time after the fact; they caught 1 missed check and I caught 2.

If I have the third surgery and it too is not successful what am I going to do? It doesn’t matter how much of a settlement I get, if any. What matters is that my life is ruined. Daily pain is a nightmare. Taking narcs, Tylenol, NSAIDS, and SSRIs to take the edge off barely makes life bearable and I cannot do nearly close to the things I could before. I was a nurse and very good at it. I liked what I did. If I’m well medicated and have been laying down for hours beforehand, I can sit on a soft surface for up to 30 minutes at a time. I feel useless. I get the feeling people who don’t see me when the pain is really bad don’t believe me. When this happens I am overwhelmed with anger.

What will I do if this surgery doesn’t fix me? How will I work? What kind of a life will I have?

To add insult to injury, I was offered and accepted a job as my units educator before I was hurt. That job is now being given to someone else. I wanted it bad. I would have been excellent at it. What am I going to do? My employer was awful to me when this first occurred (another story in and of itself) and I don’t trust them at all; in fact I doubt very much they will give me equivalent work upon my return; in fact I’m sure they won’t. On top of it all I’m per diem (work as needed) and if they don’t fire me for “lack of work” I’m absolutely certain they’ll cut my pay or give me a shift a month – I worked 40 hours a week despite being per diem.

These are dark days. Any and all comments/suggestions welcome.

Attorney Stephen Jessup:

Beth,

I am assuming this is a claim for Worker’s Compensation. If so, I highly suggest you contact a Worker’s Comp attorney to discuss your rights. If you are covered under employer provided short and long term disability coverage and you are unable to return to work following surgery you would have the ability to file a claim under the disability policy. Hopefully your surgery will be a success.

Anonymous:

Going through it with Broadspire right now. my wife is looking into reporting that company our state insurance commissioner. You can never get anyone on the phone. They are claiming that her carpel tunnel is due to her cervical neck injury from 2013 despite the fact that she has worked FT since and her spine md referred her to see a hand md for carpel tunnel after doing the Phalens test and a few others. Saw outside hand specialist with a diagnosis primary CTS with possible secondary double crush. she has not returned to work due to the pain but her company care arnp refuses to sign her FMLA despite they wrote for zero use of right hand and they think she can use her left non dominant hand to type 74 activities/ hr which is not a reasonable expectation. Outside md has ordered EMG to confirm CTS but company care md will not order it and instead has only ordered OT. She has requested a disability accommodation for a left handed only position and they said they do not have a job that she can do with only her left hand. Meanwhile I think workers comp will probably try to deny her workers comp case and then company care run the clock out on her FMLA so that she loses her job and gets her claim denied at the same time. Can they fire her before her maximum medical improvement? She is very upset at this companies poor business practices.

Attorney Stephen Jessup:

Anonymous,

Your wife may be in need of a Worker’s Compensation attorney at some point – if so we can assist you in finding one. Alternatively, does your wife have short and long term disability coverage with her employer?

Attorney Stephen Jessup:

Anonymous,

Your wife may be in need of a Worker’s Compensation attorney at some point – if so we can assist you in finding one. Alternatively, does your wife have short and long term disability coverage with her employer?

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