Broadspire
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Post or View Comments About Broadspire (17 comments)
Broadspire is a not a disability insurance company. Broadspire is a third party claims administrator hired by disability insurance companies or employers to manage short and long term disability claims. When Broadspire is managing a claim, they are generally given the power to both administer a claim and make the determination as to whether a disability claimant should be paid benefits each month. In April of 2006 Aetna acquired the disability business of Broadspire for 160 million dollars.
Broadspire Services, Inc. provides claims management services to employers and insurance companies in the United States and Europe. Essentially Broadspire manages claims, determining compensability, setting reserves and assigns further medical management resources. Its services include workers’ compensation claims management, medical and field case management, risk and safety consulting, auto and general liability claims management, associated medical management services and integrated workers’ compensation and disability management programs.
Broadspire Services, Inc. was formerly known as Kemper Services LLC. The company was founded in 1996 and is based in Plantation, Florida with additional offices in the United States and Europe. Broadspire Services, Inc. is a subsidiary of Crawford & Company (NYSE: CRDA; CRDB). Broadspire generate more than $240 million annually.
Disability Attorneys Dell & Schaefer have provided and offer the following legal services for disability claimants that have a long-term disability insurance policy that is managed by Broadspire:
- Application for long-term disability benefits with Broadspire
- Application for short-term disability benefits with Broadspire
- Monthly claim handling of Broadspire long-term disability insurance claims
- ERISA appeal of a Broadspire denial of long-term disability benefits
- Lawsuit against Broadspire for denial of long-term disability benefits
- Lump-sum buyout of a long-term disability insurance policy managed by Broadspire
- Department of Insurance complaints against Broadspire for wrongful delay and denial of long-term disability benefits
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I am looking for other injured workers who are having or have had problems with Broadspire approving treatment, following them or just generally harassing them.I have been disabled since 2002. I have been classified permanently disabled 100%. I was hurt while working for Lucky Stores in California as a store manager. Broadspire/Kemper have followed me, taped me inside my house, denied benefits over and over. DWC has already fined them once for delay in benefits.
Broadspire is the pits and it’s a rigged up with their medical professionals. I tried calling their phone number and they are disconnected! My former employer had them as their carrier and the both of them deserve each other!!!
I was injured in may of 2010 and Broadspire at first was all nice and timely on authorizations for treatments and then now that I am going on 1 year of being injured they have cut my benefits by 75 dollars a week and have slowed down on approval times of requests for procedures and treatment and authorization. I live in Massachusettes and legitimately got hurt and now I dont even get a check from them once a week anymore. I am getting the checks often 4 or 5 days late. I am getting aggravated and have hired a lawyer to get what I deserve by law. I urge all who are dealing with them to hire an attorney.
Yup, sounds like I’m in the right place. I was injured on the job in May, 2010, I have a compression fracture and a severe mid-line herniated disc pressing on my spine, been classified at 100% disabled by my doctors and their doctors. My doctors and their doctor told me no work until I’m treated and told me I could do a lot of damage if I went back to work. Broadspire was good in the beginning but now they are refusing to pay the bills, and claiming that I took myself out of labor market. They cut my benefits by 100 hundred dollars a week and have slowed down on authorization for my meds and procedures. It’s been over a year and I still haven’t been treated for my injuries. I have a lawyer and am scheduled to go to court June, 14th, I guess I’ll see what happens. This company is the worst, I feel sorry for anyone that has to deal with them. I’m from Monticello, New York.
I am a paralegal out on total disability. I am suing them for fraud, intentional tort, bad faith… I am wondering if anyone would like to come forward as a witness to establish a pattern of behavior. You can reach me directly at suzettesa@aol.com. Their attorney announced at a DC informal hearing that Broadspire is confused about my benefits because Crawford destroyed my documents. As if they are separate entities. Smokescreen.
If you send me information, please keep it factual and succinct. Information that is especially useful will be anything that was presented in court and ruled on in your favor. If you have any injuries arising out of neglect (not having access to, or delay in treatment) that would be useful too. Evidence of late payments.
Anyone that has disability and has been denied direct deposit: Ask for direct deposit as an accommodation citing ADA. Keep receipts (fax certified mail). If you are denied direct deposit and you are disabled you can file with the US District Court for failure to accommodate under ADA. See ADA on US DOJ’s web site. This is separate and distinct from your WC and most lawyers aren’t familiar with the law (which falls under Civil Rights).
I am an R.N. I was injured while employed in California by Maxim Healthcare March 31, 2007. I am an Idaho resident. Broadspire Services, Inc is the third-party administrator for my claims. The company has repeatedly been late in providing benefits, and in fact almost caused me the loss of my home, and did cause me the loss of my automobile by being months late on TTD benefits. The MPN physicians are not what they claim. I was sent to a breast cancer specialist for rotator cuff and tendon tears, and in another instance, sent to a foot specialist for the bilateral rotator cuff and tendon tears. The magnitude of their errors and omissions is incomprehensible and has at times almost killed me. Currently I have orders from the Santa Ana WCAB for all treatment to occur at University of California at Irvine, CA, and Broadspire has ignored these orders, insisting that I am treated by unqualified physicians who not only don’t treat, they never do testing or the common procedures reputable doctors would perform.
I was injured 1991 have medical for lifetime awarded by ALJ, recently moved requested new doctor, my Insurance Carrier was Kemper, now I am going through Broadspire, I have seen the same doctor for 20 years and now they are denying all medical expenses. I have filed with Labor Dept and my Attorney seem afraid of Broadspire. Broadspire has given me two option: either $$ buyout or IME. I am in pain everyday, they have refused to allow me any treatment. I have my court order, emailed CA copy of court order they still denied me medical. My doctor called a prescription in for pain medicine, they denied that too. I hope there is something we can do about the type of neglect they are causing the injured worker.
I was totally, 100% disabled while working for GTE, it was purchased by Verizon. I have had trouble getting them to take care of my medical as settled by our attorneys. They are never in their offices, today, on July 6, 2011, I called my representative, Rhonda Ferguson, at the local Anchorage, AK office. Her voice mail stated, “I am out of the office, will return June 28.” (days later & never listened to her voice mail)
I contacted the Corporate office in Bellvue, Washington office office & was told they would have her return my call – it did not happen!
I am scheduled for an ankle replacement on August 2nd, 2011 – they made the arrangments & paid for travel to a specialist in Seattle, Washington last year – I was & it was arranged, now I cannot locate them or get this taken care of.I paid my own fare & medical costs for a pre-op in June. Help!
I was injured in 8/2010. Broadspire has never paid the ER physician and the bill has gone to collection agency and now is on my credit report. Broadspire is difficult to work with and they employee physicians who could never make out in the real world. Their philosophy is don’t treat and close your case.
I was injured by a driving instructor in Nevada 7 weeks ago, Broadspire transferred my case to Texas, my home state. I am rehabing three days a week but my case is being investagated and no payment of medical or disabilty checks yet! The DWC has nothing on my case, so I filed a #41 today.
I thought I was the only one, I mean with such a LARGE company, you would think they would have it together, but they don’t. I have been on W/C for 15 years with Lifetime Medical… Good luck in trying to get that. I have loss the use of my right leg, and have no support in my lower back. Broadspire has been stalling for the past eight years, even the California court system is not working for the injured worker, it’s like The State and Broadspire are working together!… Is there ANY one that can help people like us before the Loss of Life is involved! I had to fire my Lawer after 15 years, because the other side’s Lawyer and mine were FRIENDS! That way Nothing ever got done! We NEED Real Professonals to help people like me!
Lori or any of you having problems with Broadspire: please contact me. Maybe if we get enough of us we, can start a class action against them. It appears the only thing they understand is $$$.
I have been injured since 1992 and this is the worse it has ever been. They are just ignoring all doctor’s reports. It sounds like you are having the same problem.
My name is Mike and I can be reached at mcat1@aol.com.
Lets talk and see if we can find ways to find more people. Maybe there are some out there who are not having problems with Broadspire and can give us advice but I kind of doubt it.
Talk to you soon.
Mike
Been injured since 2006 and have been in the same boat as well and I still am. They constantly ignore court orders and judgment fines etc. and they still don’t pay up. I would love nothing more than to sue Broadspire!
I got hurt in 2004 and had rods and screws and spacer put in my back. And they where good at first taking care of me. But when it came time to have all these shots I needed for my back every three months so I could work, the doctors closed the door on me until I got the OK from them to have them, and just like all of you can not seem to get anyone on the phone or to call me back. So I went to a lawyer to have them try and sue them and, believe me when I tell you this, I don’t think it will do any good because it is going on three years now and I can not work anymore. I have lost everything I had because of this company and them not helping me. I do feel for anyone who had this company and got hurt. Because they will not help you when you need them. All I can tell any of you is go see a lawyer as fast as you can let them help you because this company wrote you off as soon as they did not answer your calls.
I was injured on the job back in Aug. 2011. Broadspire was to handle my elbow issue. I did everything they told me to do. I was put on light duty. My employer gave me a list of orthopedic doctors and I picked one from their approved list. I was given 20 visits to pt. Had multiple nerve tests conducted, and x-rays done. The ortho told me that since it wasn’t better, I need to have it surgically repaired. This was in late Nov. Surgery was scheduled for early Dec. Up to this point everything has been promptly approved with no problems. Right before the surgery, I received a phone call from the surgeons’ office telling me they hadn’t got certification for the surgery. I called the case manager and she acted like she had no idea. She called me back the same day to tell me that a determination letter would be sent to me, the adjuster and the doctor. As of today, it’s been three weeks since I was supposed to have surgery. I call them every single day and leave voice mails. I will not go away. They have only strengthened my resolve. Someone is going to give me some answers, one either by picking up the phone and actually dealing with me one on one, or via attorneys. This is ridiculous!
Just got a notice they are taking over United States Steel’s Corporations Workers Comp.
My husband was crushed in a five inch space in 1994 at the Pittsburgh Plant. Based on what I am reading here, I guess they are not ethical in thier treatment of clients. I was blocked from suing and I know this is not a good sign here.
I will be getting an attorney if they dare to start languishing with my benefits.
Maybe if US Steel didn’t hire drug addicts to work there wouldn’t be a claim at all.
Here we go!
My husband suffered a knee injury while at work in Kuwait Sept. 2011. The Dr. there referred him to come back home for treatment. Now (without any communication from Broadspire) the stateside Dr. says it was not work related, even though he told us it was. Apparently Broadspire was contacting the Dr. behind our back to get him to change his diagnosis so she could stop the disability and not have to pay for the surgery on his knee. She’s impossible to get ahold of and have received numerous e-mails saying she is going to call but never does. I think they are unethical, underhanded, and cheat honest people.