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  • Attorneys Dell & Schaefer Client Testimonials

We are committed to providing the highest level of legal representation and treating our clients in the same manner that we would want to be treated if it was our own case. For privacy purposes the full name of each person listed below has not been disclosed.

The ethic rules regulating attorneys require us to state that you should not create any unjustified expectations based upon the information listed below. Upon request we can provide you with the name of numerous past clients in order to discuss their experience of working with our firm.


Attorney Alex PalamaraAttorney Alex Palamara worked on this case

I would like to make sure that whomever Alex’s boss is knows how good he is. He was always was so kind and I felt like he would take good care of me. His opening statement to Hartford made me cry I could tell he really cared and truly reviewed my case. I can promise you that if anyone I know needs help that they use Alex. I’ll always remember him, he treated me like he was my big brother and was going to fight for me. Thank you as well Danielle you are very nice and always available.

Sheila W.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

I worked with Rachel Alters, who was very knowledgable about ERISA, my health condition and the best way to present information to my private LTD company. Being disabled, I am always tired, have little energy and have trouble concentrating, remembering things, etc. Rachel always maintained professionalism, would repeat the process if necessary and made things as easy on me as possible. She always made herself available if I requested a teleconference and her assistant was always prompt about returning my calls and providing information I requested.

In a professional setting, I’ve worked with attorneys for years and had to review and sign contracts. I know from personal experience that a contract is only as good as the people who stand behind it. I put my trust in Rachel and she delivered. We were able to get my LTD company’s denial decision reversed and I was put back on plan after she threatened to sue when they initially upheld their original decision to deny my claim. Having backpayment and being put back on plan definitely helps with my finanial stress and I know it has taken its toll on my health. I hope now that I have some financial secuirity, I can focus more on getting better and do so more quickly. There is no doubt that I couldn’t have done this without Rachel. She guided me through the whole process, making sure that appropriate things were documented, we received the right information from the right medical professionals, had tests performed when needed, etc. It was a pleasure working with her and her team.

Why would you recommend Attorneys Dell & Schaefer?
Absolutely. From the very beginning, I had confidence in Dell & Schaefer, specifically my attorney, Rachel Alters. You want a firm that specializes in private LTD cases with a record of winning. I interviewed several attorneys before making such an important decision. Everyone had a different perspective on outcome based on my condition, age, amount of the policy, etc. She had experience with cases similar to mine and didn’t hesitate to take mine. She never faltered on her position that we would win, it was just a matter of when and how much. She delivered, and I’m very happy with the outcome. She lived up to her word.

Janet

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

I was getting nowhere with my absence management company. They cut off my only source of income two weeks before I was to go on long term disability. They kept giving me excuses as to why they would not finish out my STD payments. That is when I enlisted the services of Attorneys Dell & Schaefer and am I ever glad I did. They got the ball moving immediately and worked diligently to substantiate my claim. To my surprise, I was told that they were able to secure both my remaining STD payments as well as retroactive LTD payments. I would not recommend anyone going through similar circumstances to attempt to do things on your own. Go with the expert professionals, Dell & Schaefer.

Why would you recommend Attorneys Dell & Schaefer?
I highly recommend the team of attorneys and paralegals at Dell & Schaefer. Attorney Stephen Jessup and his assistant, Danielle Lauria were extremely professional. They actually replied back to me in a timely fashion when I had questions on certain matters. Besides that, they were always courteous and kind. My experience with other law firms is such that they talk down to you and they take forever to get back to you but such is not the case here. It is refreshing to find that this law firm is capable of getting the job done right the first time. I will use them again if the need arises.

What could we do to improve?
In my mind, there is nothing that I can think of related to needed areas for improvement. It is apparent to me that this law practice operates like a finely tuned instrument.

Donald M.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

When I saw myself in the need to seek legal advise, I didn’t quite know where to turn, since I hadn’t needed one ever before. So… keeping up with the times, I turned to the internet. I was a little leary about that, considering that one can’t believe everything one sees on the net; I however am very happy that I did. I guess it was my lucky day cause I found the law firm of DELL & SCHAEFER.

I contacted them and was assigned to attorney Rachel Alters. From the begining she was easy to speak with, down to earth and very clear in her responses when questions were asked. I felt that she was honest and had my best interest at heart from the get go. She was very clear in saying that she could not make any promises, but she would do everything possible to help me, and she surely did. I can’t not mention her assistant Kathleen Borges, who was also awesome and very prompt returning my e-mails and phone calls. THANK YOU both for solving my case and giving me back some peace of mind.

In a nutshell, after working as a RN for 37 years, I became disabled due to complications from Rheumatoid/Osteo Arthritis and ended up with bilateral Knee Replacements. As most RN’s do, I purchased long term disability through my job’s group plan and can’t remember a time when I didn’t. The insurance company paid me for 2 years and then decided that I could go back to work in sedentary positions, which they even chose for me and could not have been further from my reality. At this point is when I decided to seek legal advise.

I’m sure there are many others in my similar situation so I want you to know there is help out there… there is Rachel Alters / Kathleen Bordes… there is……….. DELL & SCHAEFER !!!!!

Why would you recommend Attorneys Dell & Schaefer?
Excellent attorney client rapport; timely resolution of case; accurate and concise information; easy access to attorney or assistant.

What could we do to improve?
Like the song says… “Your’re beautiful just the way you are”.

Marlene D.

Attorney Gregory DellAttorney Gregory Dell worked on this case

When I first thought about a disability claim and what was required to qualify, I met with Greg Dell and he clearly spelled it all out for me. He quickly advised me that with my problems I was definitely deserving of benefits. I was given a choice between an hourly or percentage compensation rate. I choose the percentage rate as I wanted Greg to be a partner in my claim and handle all the complexities associated with getting paid and the continued documentation required. I have had my share of experiences with lawyers and I have to say Greg Dell was the most professional as well as honest and caring one I have ever met. He makes no promises but points out all the facts in your case and what he feels you need to be successful. The e-mails sent are always answered promptly. I have to mention that his staff specifically Vanessa is always available and helpful. I believe it is possible to do the whole process yourself, but I WOULD NOT RECCOMMEND IT. It is my personal opinion that the insurance company does not want to pay you no matter what and a good attorney is essential to navigate all the road blocks put in front of you. Thank you Greg for guiding me and helping me financially protect my family.

Why would you recommend Attorneys Dell & Schaefer?
I have recommended several people to Greg’s firm and they all thanked me.

What could we do to improve?
Keep serving the community in the matter and professionalism showed to me and the referrals I have sent.

Thomas S. DVM

Gregory Dell’s reply:
Your kind words mean a lot to Vanessa and I. Thank you for the opportunity to work for you and I will continue to do everything I can to make sure your disability benefits continue to be paid each and every month.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

After fighting with UNUM for over a year over whether I was disabled (I had been determined to be disabled by the Federal Government and had a letter stating such), I finally decided to hire an attorney. Being skeptical and wary of money grubbing lawyers, I researched various firms over 2 months, interviewing prospective attorneys over the phone. I selected Dell and Schaeffer based on their website, case success statistics, and the speed at which they returned my calls and emails.

My experience in working with Rachel Alters and her assistant Michal Mizrahi is nothing short of outstanding. They responded quickly to phone calls and emails and were mindful of my concerns and information needs. Even when Ms. Alters was out of the office for personal reasons, she would make sure that my questions were answered thoroughly in a timely manner. I cannot say enough good things about Michal. She anticipated my needs and was proactive in keeping me informed as my case progressed.

In the end, Rachel and Michal were successful at reaching a good settlement for me with UNUM and I am very satisfied.

Resolving disputes with insurance companies is always stressful and unpleasant. I strongly suggest that if you find yourself in that place, that you seriously consider Dell and Schaeffer, and if possible, Rachel Alters. She made what could have been a horrible situation not only bearable but brought to a successful conclusion in a timely manner. I am clear that I would never had had such a positive outcome without their help and expertise.

Why would you recommend Attorneys Dell & Schaefer?
The staff I dealt with were professional, knowledgeable, efficient and exhibited good customer service. They have been here many times before and know the ins and outs of how insurance companies work, what they will and will not do and how to move the process along much more quickly than individuals could. Their fees are reasonable and they work hard to get you the best results they can.

What could we do to improve?
I cannot think of much. My experience was very positive.

Patricia E.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

I was a healthcare provider when I became ill with 2 rare diseases. I was on long term disability 2 years when they started playing games. “We think you can work full time”. Then one day they called and said we are not paying you anymore, have a nice day. Needless to say my husband and I were devastated to face this financial loss when we felt we were covered by all the insurance we had. We had provided them with anything they asked for. My LTD company had abandoned me. I needed a voice. That’s when I found Dell & Schaefer.

Why would you recommend Attorneys Dell & Schaefer?
I found Dell and Schafer online and read and watched all the testimonials and basically everything they had available on their site and was impressed by their professionalism. If I emailed Alex and or his associates I received a response that day. If I rambled on about my fears or my questions about the process he reassured me. I was treated with compassion and dignity at a time when my LTD company had taken away my dignity. In addition, Alex was able to write an amazing summary of hundreds of pages of complex medical records. Lastly, they are passionate about winning and righting the injustice of a corrupt insurance system. What more could you want in a lawyer?

Shari W.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

They handled the case very carefully finding the proper way to challenge the disability company that they are/were in the wrong and must pay me for monies owed to me as a disabled individual.

Why would you recommend Attorneys Dell & Schaefer?
They were very professional and never gave up.

What could we do to improve?
Nothing.

Marnie A., Florida

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

I was very anxious and cautiously optimistic about getting back my disability benefits from Prudential. From my first call, Stephen explained the procedure in depth. When I had questions and concerns, they were handled promptly and professionally by both Stephen and his assistant Vanessa. I can’t express my thanks enough! This is such a relief! I can pay my bills now! It is shameful that insured people have to be subjected to this kind of trauma, just to get what they already paid for! Shame on you, Prudential!

Why would you recommend Attorneys Dell & Schaefer?
Caring, professional, and efficient service.

What could we do to improve?
I will let you know when I think of it!

Esther S.

Rachel Alters is a very compassionate, professional and trustworthy attorney. She got my claim accepted expeditiously which has made this very stressful time in my professional and consequently my personal life less difficult. I am very grateful.

Barbara S.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

Having had several lung surgeries including a wedge resection, lobe removal and pleurodesis as well as MAC lung disease, I was diagnosed with stage vi (end stage) COPD in October 2012. With my lung function at 23% it was becoming very difficult to manage my daily life let alone continue working in my management role at a large healthcare company. After meeting with my primary physician and my pulmonologist, it was agreed that I should stop working and submit a claim for disability. I was 52 at the time. My short term disability plan with Mutual of Omaha paid my claim for 3 months at which time it was converted to my long term disability plan with no issues. I continued to collect my LTD benefit from February 2013 until November 20th 2014 when I received a letter saying I could return to my previous position and there was nothing in my medical records to indicate disability. I was shocked to say the least, as my condition is chronic and progressive and in fact my condition had continued to decline. I didn’t know what to do and knew I did not have the knowledge or experience to appeal their decision. I was very afraid as we depended on this income to pay our bills, that’s why I held the policy for many years, to protect my family. I want to add that I applied for and was approved for Social Security disability benefits shortly after diagnosis. I immediately started to search for attorneys that handle disability claims and found literally hundreds that handled SSDI claims, but few that handled employer/private policies. I found Dell and Schaefer and filled out their quick online form and almost immediately received a reply from Gregory Dell (yes, an actual person responded!) who let me know that he asked Rachel Alters to call me. I don’t think it was more than a half hour before I received a call from her. I immediately felt a sense of relief as she explained the process and what she would be doing for me. From that day forward, I have been met with OUTSTANDING customer service from Rachel Alters and Kathleen Bordes. Any time I reached out with questions or concerns they were very responsive and always left me feeling satisfied that I had the best in my corner. The process took many months and a lot of leg work on Rachel and Kathleen’s part. When I was finally sent a draft of the appeal, I completely understood why it takes so long. The level of detail was unbelievable. I actually feel like I better understand my disease after reading it!!. The appeal was filed timely and my denial was overturned very quickly. When I learned it was overturned, I have to admit I had tears in my eyes. I want to add, that even if the appeal didn’t have the positive outcome that it did, I would feel exactly the same about the exceptional job done on my case. I’m not sure I can ever truly express how grateful I am, and how blessed I feel to have found Dell and Schaefer and especially Rachel and Kathleen!

Why would you recommend Attorneys Dell & Schaefer?
Outstanding customer service and attention to detail.

What could we do to improve?
Nothing.

Michael F.

If you have a disability insurance situation, you need a pro like Steven Dell from the start to guide, support, and battle the insurance company for you. Don’t try to take on the powerful insurance companies on your own as they have all the tactics in place to try to delay and deny your claim, no matter how legitimate. If you try to do the claim on your own, you will be at a disadvantage. Our experience with Steven Dell was exceptional. I was diagnosed with severe cardiac disease. As a result, my cardiologist and other doctors told me that I needed to cease working immediately or risk a severe heart attack or death. Unfortunately the disability insurance company did not see it that way and tried to delay and dismiss the seriousness of my illness and attempted to set up a denial. The insurance company is on your side as long as you are paying your premiums and do not file a claim. I found out that the insurance company will try to do all that they can to deny paying a claim. Fortunately Steven Dell was on our side from the start and helped us get through this stressful and lengthly process of filing a disability claim. Steven Dell advised and guided us through each step of the way and on many instances had to go head-on with the insurance carrier. The amount of paperwork in filing a claim can be substantial. Mr. Dell’s professional staff (especially Merlin) was efficient in handling everything to ensure that all the necessary paperwork was in order and submitted to the insurance company. I owe a debt of gratitude to Mr. Dell, he was a Godsend, and we were able to win the case. If you have a disability situation you need a pro like Mr Dell from the start if you want a successful outcome. Our lives are better now because of Steven Dell~ Thank you Steven!

Mark M., DDS

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

I am very pleased that Mr. Gavidia was able to get my husbands disability insurance with Cigna re-instated. It took time, due to Cigna & the games they play. It is also VERY reassuring that if (& probably when) Cigna denies his disability status again, Dell & Schaefer will be there immediately to speak for us. Neither my husband nor I have the ability to fight Cigna by ourselves, we feel very fortunate that Mr. Cesaar Gavidia did it for us.

Part of the reason we pursued this matter is the principle involved here, they had no reason to cancel his disability other than Cigna is a very money greedy company. It is a extremely rewarding feeling knowing that Cigna did not get by with this in our case. I wish that was the case for everyone.

If you are in the same situation as we were, please give this company a call & find out your options.

On a personal note – Thank You Cesaar!!

Why would you recommend Attorneys Dell & Schaefer?
They were honest about everything involved. Also we got the results we needed, & could not fight ourselves.

R.R.

I worked with Steve Dell. I had two disability policies and both claims went as smoothly as possible. The key? Adequate preparation by the disability attorney. Believe me, I am an educated man, but unless one has experience in the field, you will make mistakes on your own (just like anything else in life). Some of these mistakes could cost you your claim. Trust me, hiring a disability attorney will be one of the wisest investments you will make.

Why would you recommend Attorneys Dell & Schaefer?
It was a smooth process. Very complete package. So complete, the insurance companies could not even find a reason to ask for any more documents. No medical exams by either company. Only one post-approval interview (unusual in itself).

What could we do to improve?
I don’t see any reason to improve.

Kevin M.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Stephen is an incredible attorney. He helped me tremendously and if I did not retain his services and expertise, I would have gotten a big fat zero. My case was challenging because I did not hire Stephen at the outset of the process and I regret that immensely. Both Stephen and Kathleen were communicative, responsive, organized and I really felt that they cared about me and my case. If I ever had questions or concerns they were addressed right away in a courteous and professional manner. Stephen was very strategic in his thinking and laid out a solid plan with regard to my case. This saved me excessive expense and also offered thoughtful, solid guidance that a client such as myself needed.

If you think you have a case — do not hesitate — do not work with other attorneys before speaking with Stephen Jessup at Dell and Schaefer. He is worth his weight in gold!

Why would you recommend Attorneys Dell & Schaefer?
This firm is professional, they really care, their attorneys and staff are brilliant, strategic and extremely helpful. If they feel you have a viable case, they’ll take it and make it happen for you as they did me.

What could we do to improve?
Excellent firm!

Tracy L.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My experience with Dell & Schaefer was wonderful. I don’t think that my Disability would have been reinstated if it hadn’t been for this firm.

Why would you recommend Attorneys Dell & Schaefer?
The attorney that handled my case was very nice and even though I called a lot he still answered my calls and questions.

What could we do to improve?
Nothing.

Dorothy L.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Working with Stephen and Greg was a wonderful experience. I was initially very hesitant to speak with a lawyer, but Stephen and Greg made the entire process easy and with as little intrusion into my daily life. They were quite reassuring and made sure that I was fully informed about the process and how things would play out. I can’t imagine a better outcome.

Would you recommend Attorneys Dell & Schaefer?
Absolutely.

Before my disability, I was an attorney with a successful energy and telecom practice. I know what it means to provide quality legal service: it entails expertise in the area(s) of law in which the lawyer practices; zealous advocacy on behalf the client, subject always to a professional tone and demeanor; objectivity and considered judgment; responsiveness in real-time; and last but not least, a great staff.

Steven Dell and his firm have demonstrated all of these qualities. They’ve been with me since the beginning, and nothing they have done has ever caused me concern. Quite the opposite. On my behalf, they take care of all communications with the disability insurance carrier and provide me such other expert advice as I have needed over what is now a five-year period. When you no longer have good health, I have found it to be a great relief to have them deal with the insurance company and to know I can rely on their wise counsel.

I also appreciate the firm’s technical sophistication. We communicate chiefly by email, which is not only efficient but less intrusive. When I’m having a particularly bad health day, I can always get to their emails after the storm has passed.

Anyone with claim with their disability insurance carrier would do well to hire Steven and his firm.

Why would you recommend Attorneys Dell & Schaefer?
See above.

What could we do to improve?
Nothing.

Curt P.

Right from the start, Attorney Steven Dell was caring, patient and straightforward. My case was complex, both in terms of my medical condition and the carriers involved, and Steven set my expectations appropriately, and then worked tenaciously to secure an outcome that far exceeded those expectations.

Why would you recommend Attorneys Dell & Schaefer?
Professionalism, integrity and breadth of knowledge are the standout hallmarks of Dell & Schaefer. But to me, it was Steven’s willingness to listen to and respect my thoughts and opinions, and work with me as a partner, that truly sets them apart from the competition.

What could we do to improve?
Through my experience with Dell & Schaefer, I cannot think of a single opportunity for improvement.

Gregory F.

Attorney Gregory DellAttorney Gregory Dell worked on this case

I first heard of Dell and Schaefer through the internet. Their reviews were very solid. I also asked several people who had experience with disability claims about who they might recommend. Greg Dell kept coming up. Finally I asked my financial advising firm in Dallas who they knew and got the name Greg Dell. So I felt pretty good with recommendations from all over the country. I spoke with Greg on the phone and he was very informative and felt he could help me with my case. He walked me through what documentation was required and what to expect from his fees and time and what to expect from the Insurance company.

The process was difficult to go through and at times he had to act more as a psychologist than a lawyer with me as the insurance company fights these types of claims formidably. He handled the claim extremely well and I recommend his services highly. He appears to be well known in the Insurance industry and that helps as they know he is thorough and tough.

Why would you recommend Attorneys Dell & Schaefer?
Tough thorough lawyer that understands the process and will head off problems before they become an issue. Honest and upfront about billing. Did not receive any surprises. Very quick to respond to issues and communicates well with clients.

Kevin R. D.D.S.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Working with Dell and Schaefer overall was a very pleasant experience. Once I contacted the firm and agreed to representation all of my worries and concerns were handled by the firm. I did not have to deal with the incompetent and deceitful tactics of my policy holders any longer. Dell and Schaefer handled everything; contacting my physicians and putting together all necessary documentation to appeal my denial. I was able to than concentrate on my health issues. There was minimal contact between Dell and Schaefer and myself. I placed the case in their hands and waited patiently for them to fight for me. Within weeks of submitting my appeal the insurance carrier reversed there decision. Everyone at Dell and Schaefer are extremely professional and compassionate. Whenever I had questions and or concerns they always responded promptly, professionally and compassionately. I am very thankful I turned to Dell and Schaefer in my hour of distress and frustration. I will continue to retain their services to ensure my rightful benefits.

Why would you recommend Attorneys Dell & Schaefer?
I would recommend the Attorney’s at Dell and Schaefer because they are professional, fair, compassionate and successful.

Patricia

Attorney Rachel AltersAttorney Rachel Alters worked on this case

Too many times people complain about bad service, but I like to make sure good service gets recognized!

Rachel Alters and Kathleen Bordes have been very kind and patient with me through my lawsuit process. I have had questions understanding the how it works and they have never made me feel rushed or unimportant. Actually, it’s been the exact opposite! In the midst of dealing with the stress of my own serious health issues and recently my father being diagnosed with stage four cancer, it’s been a relief having Rachel and Kathleen on my team. They are a pleasure to work with! I will definitely be recommending your office to others.

Jamie L.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My employer offered both Short Term Disability and Long Term Disability insurance as optional benefits among others. The premiums were significant, but since they could be payroll deducted I felt they could be reasonably managed and the security of continued income in the event of a medical disability was well worth the investment. As with the purchase of a first aid kit, most would prefer never having to use it.

I have been very fortunate to have had few illnesses or injuries throughout my life and more specifically my 45 year career as a healthcare professional. It wasn’t until early in 2012 that I was diagnosed with a chronic, progressive disease of the eye. Symptoms were minimal at that time, though regular visits to a retinal specialist, including regular therapy by ocular injection, were necessary to slow its progression, the symptoms did not appreciably interfere with my work. In spite of my treatments the condition continued to progress. In early 2014 the symptoms began to interfere dramatically with my day to day duties. My job required significant computer use and the reading of copious amounts of medical documentation. It became evident to me that I could no longer meet the expectation of my management and clinical position without working frighteningly long hours and enduring the relentless eye strain and other symptoms related to the illness.

Though I had always planned for eventual retirement from my full-time position, like most professionals I had hoped to be able to continue to practice my profession on a part-time basis throughout my retirement as long as I remained competent and able. That was not to be. Thankfully, I had the foresight to elect the disability benefit options offered by my company and have the premiums payroll deducted for many years. I notified my supervisor and HR representative that I had to stop working due to my condition and proceed with the disability application process.

All went very well and after using up my accrued vacation and sick time, my short-term disability benefits commenced. Since my condition is progressive and incurable I felt secure in knowing that once my short-term benefits were exhausted my benefits would continue under the long-term policy. However, much to my surprise, after receiving about a month of benefits I received notification from the insurance company that a decision had been made to terminate my benefits due to lack of objective medical evidence to support my claim, though significant documentation had been provided by my retinal specialist.

I was bewildered and unsure of how to proceed with an appeal of that decision. Since I had 180 days to do so, I decided to research the matter thoroughly. In spite of my being a veteran healthcare professional everything I had been reading on the subject cautioned about attempting to proceed with an appeal on my own. Legal representation was highly recommended.

I then began a review of local attorneys, hoping to find one that provided enough documentation on their website that indicated experience with non-social security disability related cases. I was also interested in seeing evidence of some experience with disability cases related to diseases of the eye and resultant vision impairment. I was unsuccessful.

So I expanded my search to include national law firms. It was then that I discovered Dell and Schaefer. After thoroughly reviewing their website, watching many of the video discussions, noting experience with vision related cases, particular documentation related to the insurance company that handled and then eventually denied my benefits, and reading a significant number of testimonials, I decided to request a free consultation as advertised. It was one of the best decisions I have ever made.

After that consultation, I was very confident that I was in very skilled hands which alone reduced my anxiety level immensely. Attorney Alexander Palamara and his Legal Assistant, Kathleen Bordes, immediately began managing my case, their professional expertise clearly evident.

They worked closely with my retinal specialist, my optometrist and the insurance company in compiling the medical documentation necessary for a successful appeal in an amazingly short period of time, keeping me fully informed all along the way. Shortly after being notified by the insurance company that my benefits would be reinstated and paid through the full term of my short-term policy I received a lump-sum payment.

Once the short-term disability appeal was successfully completed, Alex and Kathy immediately addressed the long-term policy benefits. Again in a remarkably short period of time I was granted those benefits, receiving a lump-sum payment for benefits to date and will receive a payment monthly going forward per the terms of my LTD policy.

I am extremely pleased with how my case was handled and the very favorable outcome. Alex and Kathy were a delight to work with and extremely professional in every way. Incidentally, the fee I paid to Dell and Schaefer for their incredible representation was very reasonable and very well earned.

I highly recommend the services of Dell & Schaefer to anyone who may find themselves in a similar disability-related situation.

Why would you recommend Attorneys Dell & Schaefer?
As stated above, Dell & Schaefer, were clearly experienced in handling cases such as mine. Once I was on board with them, their professionalism, courtesy, understanding, expertise, efficiency and adherence to timeliness was all well noted Most of all, Alex and Kathy truly cared about me and my overall wellbeing with regard to this case. I could not have asked for more from a law firm and it’s staff.

What could we do to improve?
I am certain that there isn’t a company or individual that could not improve in some way. However, in the time I’ve spent with this firm to date I can not think of a single example. My experience to date can be described as exceeding expectations. Thank you for that.

Jim F.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

After collecting LTD from Prudential for about 16 months, I was cut off without warning. At the time of being cut-off, I was recovering from my 4th back surgery. I had numerous, bulging disks, Nerves that were severely impinged, Diskectomy from C2-C7, and active Arthritis and degenerative disk disease throughout my spine. While being out of work, I also developed Pulmonary Fibrosis as well as COPD and have a difficult time breathing. I went through numerous sessions of physical therapy, Spinal Cortisone Injections, Trigger Point Injections, a Neurostimulator Implant, as well as a battery of strong narcotics to control the pain. I was declared totally and permanently disabled by my Neurosurgeon as well as being awarded Social Security Disability. There was no way I could work any job, let alone my previous job. After a brief talk with Alex Palamara, Dell and Schaefer offered to take my case. I was amazed at the level of personal and medical detail Alex knew about my case. Alex was able to assemble a solid appeal. I was turned down for LTD again! Alex fought even harder!! After the second appeal, we were able to make Prudential “understand” my medical condition and how it affects my ability to perform work. I feel very comfortable knowing Alex and Dell and Schaefer are in my corner going forward!!

Why would you recommend Attorneys Dell & Schaefer?
Alex had a “never say die” attitude throughout!! Dell and Schaefer were able to put together an indisputable appeal utilizing the many resources available to the firm including Medical Doctors. They have proven to me that they are in my corner everyday going forward!! Worth every penny!! Rates were very comparable to my local attorneys. It’s a no-brainer!

Joseph R.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My experience working with Dell & Schaefer exceeded my expectations. This firm treated me professionally and help me resolve my case. I had peace of mind working with this firm because they listened to my cased and took care of me.

Why would you recommend Attorneys Dell & Schaefer?
I would recommend attorneys Dell & Schaefer to anyone that is going through a disability insurance appeal. Alex Palamara listened to me and got all my information correctly and helped me win my case. I was going through a bad faith by my disability insurance but with the help of Alex and my medical records I was able to reinstate my insurance claim. I am very happy and have peace of mind knowing that these insurance companies cant just cancel me just because they feel like it.

What could we do to improve?
Nothing!!! Customer service was great and appeal was submitted at timely matter.

Ralph R.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

My experience of dealing with The Hartford for my company LTD benefit was a nightmare from the start. Our company chose an “any occupation” clause from day 1 of disability leaving the door open to almost automatic decline. Of course, that is what happened.

I researched on the internet for days for a firm that knew ERISA Disability Laws and specialized in them. After an email to Dell and Schaefer, I received a call from an attorney named Victor the same day. After I described my occupation, he said “We have another attorney that I work with here who has helped many others in your occupation and I think he is better prepared than I to get you this benefit”. He about blew me away-sending business AWAY for MY sake? I knew, right then, that my choice of Dell and Schaefer was the correct one.

Why would you recommend Attorneys Dell & Schaefer?
My Attorney, Steve Jessup, made suggestions and left the choices up to me-but obviously wise and proven effective means to solve a very difficult case with one of the most “difficult” companies in the marketplace.

What could we do to improve?
Honestly, right now I just want to give Steve and his assistant, Vanessa, a hug and a handshake-so my suggestion is that you send them to Michigan! Just Joking, of course. The biggest help was the prompt reply to emails and phone calls-even when there was no answer yet, just to know you know. That was a big “peace of mind”.

Todd H.

Attorney Gregory DellAttorney Gregory Dell worked on this case

Dell & Schaefer saved my life. After receiving disability payments from CIGNA for 10 years, CIGNA decided that their initial determination had been in error. This was based on an evaluation of the file – with no personal interview of any kind – from a psychiatrist who new less about bipolar disease than I do.

With a wife and four children to provide for, I was distraught. D&S took charge of the mater. Although no lawyer can guarantee an outcome, as a former attorney I was very impressed with their professionalism and efficiency. On a personal level, they were very reassuring. They understood the embarrassment that comes from disclosing a mental disease, and dealt with me with courtesy and encouragement.

We prevailed over CIGNA, and I continued to have financial security until my benefits were paid in full.

I would recommend D&S, without reservation, to anyone who has to go up against the insurance giants.

J.P., ESQ.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

After being denied initially, I searched our local area for an attorney who specialized in disability claims and found none. I spoke to a couple law firms that said they had “experts” in ERISA claims but after talking with them I determined they were no experts. I did a search on the internet and found Dell and Schaefer (Thank God.) After one phone call with Steve Jessup I knew that I had the attorney I was looking for. He had the “backbone” to stand up to the insurance company and was not the least bit afraid of going toe to toe with them. We won our appeal and have hired Steve to continue to represent me for help with the benefit distribution process. I highly recommend Steve and his staff.

Robert C.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Dell and Schaefer is very easy to work with. My attorney gave me guidance with obtaining medical support that the disability insurance companies were looking for. Alex, always kept in contact to let me know what’s going on with the case. Alex always kept me informed of my option and how he thought to proceed. I never even met my Alex in person but felt he always had my best well being in mind. In the time of my case I worked with three other attorneys who were not as personable as Dell and Schaefer. I had let my attorney go and had a week to file an appeal and Alex took on my case.

Michael C.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

I was hoping for some sort of settlement with my long term disability insurance company but to be honest I didn’t expect to win my case. I contacted Dell & Schaefer in hopes of at least pleading my case. Mr. Gavidia took my case and to his credit and the firm settled for an amount that was more than I expected. Hats off to Mr. Gavidia and his fine staff. Really great people, and so professional.

Why would you recommend Attorneys Dell & Schaefer?
U.S. News ranks them as one of Americas best law firms. I agree. Without their expertise, I would not have won my case.

William A.



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