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  • Attorneys Dell & Schaefer Client Testimonials

We are committed to providing the highest level of legal representation and treating our clients in the same manner that we would want to be treated if it was our own case. For privacy purposes the full name of each person listed below has not been disclosed.

The ethic rules regulating attorneys require us to state that you should not create any unjustified expectations based upon the information listed below. Upon request we can provide you with the name of numerous past clients in order to discuss their experience of working with our firm.


Attorney Alex PalamaraAttorney Alex Palamara worked on this case

It was a frustrating experience to deal with the impersonal folks at the insurance company when they were paying the benefits because they always were late or changed the requirements. Then they just stopped paying what was suppose to be a lifetime disability benefit. Thankfully we found Dell & Schaefer who explained our recourse to us in detail so we knew exactly what to expect. We didn’t just lay down and play dead, we got the experts on our side. Dell & Schaefer were easy to do business with and kept us well informed.

Pauline R.

Attorney Gregory DellAttorney Gregory Dell worked on this case

If you want a professional law firm that does not give up and gets the results you expect, Dell & Schaefer is an excellent firm to utilize. They are very accessible and will communicate with you in an amicable fashion and make sure you understand what needs to be done to be successful. I got a big lump sum from an insurance giant in the disability field after being denied initially and they went up the ladder to speak to a key player there that saw how a lump sum settlement made sense for both parties. I am a physician and have spoken to many attorneys but if you want the best out there, this is the firm to utilize and the odds are good you will win your case.

Why would you recommend Attorneys Dell & Schaefer?
Professional, always accessible, do not give up, always take action on your behalf and in your best interest. They are the best out there. They are able to communicate gracefully to show the ins. co that a settlement such as my case makes sense for all parties. If you push them or ask for some action on your behalf, they will accommodate you and WIN.

Jeff C., MD

Attorney Rachel AltersAttorney Rachel Alters worked on this case

I am an attorney myself and I have been extremely impressed with the quality of the representation at Dell & Schaefer. Even though at the onset of my claim I lived in California working with the firm based in Florida was absolutely no problem. Their expertise in this area and the quality of their written appeal was outstanding and ultimately successful. My husband who is also an attorney and I are happy to recommend Rachel Alters and her firm to anyone who needs assistance with a disability insurance claim matter.

Dawn H.

Attorney Gregory DellAttorney Gregory Dell worked on this case

I have been with Dell & Schaefer for nearly 10 years. Having initially worked with one of the founders, Steven Dell, and now, his very capable son, Gregory, I have found them to be trustworthy, as they are reliable. They have expertly handled all issues related to my disability.

Why would you recommend Attorneys Dell & Schaefer?
Their ‘customer service’ is a result of the personalities that are exposed to their work environment – and it shows. The employees as well as the ‘bosses’ are not only seriously competent, but they are a pleasure to work with.

What could we do to improve?
Maintain that cheerful/hopeful and confident environment – not an easy task when confronted with the ‘devastation’ of disability.

Harold L.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My experience was very pleasant & an easy experience. I dealt with Alex who was very knowledgeable, understanding & quick to help with my situation. Thanks again for all your help.

LeeAnn C.

Attorney Gregory DellAttorney Gregory Dell worked on this case

On approaching age sixty-five, there was some question regarding continued benefits for disability resulting from accident as opposed to sickness. My insurers required extensive personal documentation as well as attending physician assessments to justify my claim for benefits beyond age sixty-five, i.e. lifetime benefits. It was then that I sought assistance from a firm specializing in Private Disability Insurance Law.

My search lead me to Dell and Schaefer where I’ve had the pleasure of working with Attorneys Steven and Gregory Dell. Their representation of my interests have resulted in a very smooth and efficient relationship with my insurers.

Why would you recommend Attorneys Dell & Schaefer?
I found that several firms that would represent me were getting an education at my expense. Dell and Schaefer knew exactly what to do and how to get things done. They’ve provided an excellent service.

What could we do to improve?
Keep doing what you’re doing.

Michael G., DDS, MS

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

My attorney made All the Right Moves to get what was coming to me as quickly as possible.

Why would you recommend Attorneys Dell & Schaefer?
They are the best. And I should know.

What could we do to improve?
Hire more guys like Caesar.

Chris D., Illinois

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

I personally got an LTD claim overturned; however, that took months, 6 and 1/2, and a lot of financial help from family. As soon as I turned to Dell & Schaefer, which I did extensive research, I was put in touch with Stephen Jessup and Gregory Dell. If you are looking at this page, you know, how hard it is to manage your health, doctor appointments, and just everyday life. I knew after I won that appeal I only had time to fight for my health and family.

Dell & Schaefer, takes care of all interactions with the insurance company, and I get a monthly check, which I paid into, but it is no longer me taking on the insurance, I know I have the right team fighting for me and my family. Thank you for all you do Dell & Schaefer, and for making it be easy on me. I recommend your attorneys because they have done right by me. I am only one person; however, if I so much as send an email, or call I have a reply within a few hours. I feel like I have kept my identity with the law firm. I’m known as Bonnie and I am treated as an individual, as you should be.

Bonnie

Attorney Gregory DellAttorney Gregory Dell worked on this case

In my first phone conversation with Greg Dell he asked a series of probing questions for about ten minutes, and one could sense he was building an understanding of my case and me as a person. I have worked with him almost a year, and he has always been available with a thoughtful answer to any question or concern. He has a thorough knowledge of my disability policy and the workings of a major insurance company like Unum. I have a distinct feeling that Unum knows it will not be able to take advantage of me. Greg has an uncanny insight into the core of any issue and is always thinking several steps ahead. At first I found this amazing, then -remembering he was on my side- comforting.

John B., MD

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

At the start of this journey I was not feeling very positive. The letters from my insurance company and their phone calls gave me little hope. I met with Mr. Jessup and he reviewed my file with me carefully and he explained his feeling very carefully to me. He was positive and I felt a sense of honesty and concern. The process did take a few month and I was not very positive. This firm continued to ask me to hang in there and we will fight for what you deserve. Their honesty and positive communication was so helpful to me. Mr. Jessup and his support staff always returned my calls and gave me hope. My claim for long term disability benefits was approved.

William K.

Attorney Gregory DellAttorney Gregory Dell worked on this case

Dell & Schaefer immediately calmed the fears I had with the disability process. They made everything clear, concise and very easy to understand. They were extremely responsive to my questions and concerns and they always returned phone calls. All of that was important, but in the end it is the result that counts. Dell & Schaefer gave me the result I wanted so quickly, I could never recommend anyone else. They are the best out there.

Why would you recommend Attorneys Dell & Schaefer?
I have worked with other attorneys in the past and many did not perform professionally, nor did they equal up to their claims on their websites. Dell & Schaefer met and exceeded their claims. They took as much time as “I” needed, not what “they” needed.

What could we do to improve?
I realize we all have room for improvement, but given my excellent experience with Dell & Schaefer, I have no recommendations for improvement.

Ron D.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

Great to work with, very experienced at what they do and truly work for the client. Always were available for questions and it was great not having to deal with the insurance company any longer. You definitely have to have a lawyer on your side. It was such a relief after contacting Dell and Schaefer. They took over everything allowing me the time to focus on my multiple sclerosis.

Why would you recommend Attorneys Dell & Schaefer?
Peace of mind. Burden lifted off of me. At first I thought I wouldn’t need an attorney even though everyone told me to get one. In the beginning the insurance companies are nice then they turn nasty not only with me but to my husband and mother. They do everything they can not to pay you. Once you get a lawyer everything changes.

What could we do to improve?
Nothing, you were great.

Lisa M.

Attorney Gregory DellAttorney Gregory Dell worked on this case

Dell & Schaefer were wonderful to work with. They got me my monthly payment back when the insurance company stopped paying, as well as a lump sum payout when I requested that they try and do that for me.

Why would you recommend Attorneys Dell & Schaefer?
Because they always take your call or respond to your email, they make your case a priority, and they know what they are doing in the disability arena.

What could we do to improve?
Nothing. Everything’s been great!

Brian W.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

My disability claim had reached the 10 year “any occupation” point. The appointed insurance claims representation began calling and asking several questions and requiring that I answer, while indirectly threatening that my claim would be canceled if I did not answer immediately. It was very unkind and stressful to be threatened in this manner.
My claim was then set for cancellation after my medical records identified a temporary period of remission. They used one sentence of ten years of records that was based upon how I felt that day during that appointment. I contacted Dell & Schaefer and Attorney Gregory Dell responded to my e-mail within hours and on a Sunday. I was assigned to Rachel Alters. The insurance company asked me to do some pretty unsettling things, a physical capacity test that was being requested by LTD carrier to confirm their cancellation. Rachel was honest, direct and comprehensive while being timely and efficient. That is a hard find in any business to client relationship.

Would you recommend Attorneys Dell & Schaefer?
On a scale of 1-10, I give this firm a 10 and including all of the support staff, including the department that issues checks. On a cost basis, I don’t understand how they do it b/c I would have expected to pay a lot more than what I have been charged. Not to suggest I want an increase, bottom line – This firm is the best and I am so appreciative because there is no way I could have gone into “any occupation” with my disability.

What could we do to improve?
A 10 requires no improvement, to date, which has been over a year, I am 100% satisfied. I hope to see others that need your level of professional, honest service find their way to this testimonial. Thank you Rachel Alters and thank you Dell & Schaefer.

Amy W.

Attorney Gregory DellAttorney Gregory Dell worked on this case

When someone has to apply for disability insurance when ill it can be a life altering event. I have always found Dell and Schaefer to be honest, caring as well as patient, as I had all of my questions answered during the application process as well as during the continuation of my disability claim. Dell and Schaeffer always responded to all my questions in a timely fashion. They have been an invaluable resource throughout the claim process. The support staff is very professional and this is why I continue to use the firm.

Jeff B.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

I first started working with Dell and Schaefer after two failed back surgeries forced me to stop working. I was the major breadwinner of our family and had a very generous compensation package that included long term disability. I was certainly glad to know that I had the long term disability policy to help us during this major change in my family’s life. I was surprised to learn that long term disability means something very different to the insurance company (MetLife) who held my policy. They wanted to place an 18 month restriction on pay out and wash their hands of me. Hardly “long term”. I hired Dell and Schaefer to fight for me and that they did. They were well schooled in the tactics of insurance companies and they expertly navigated the many barricades the insurance company placed in front of me. They were extremely knowledgeable in all areas of the law and quickly identified a course of action. They were fair and sensitive with my personal concerns and I always felt that I had an advocate on my side. Their experience proved invaluable as they were able to successfully argue my case and win my long term disability case, securing my benefit and my family’s income needs. And they continue to support me, as insurance companies continue to find ways to challenge the validity of your claim even after the initial decision is made in your favor. Dell and Schaefer handles everything for me. This is an extraordinarily difficult thing I have had to endure. Without this money, I have no idea how my family would have been able to survive. Insurance companies can be brutal on individuals and when one is at their most vulnerable as I was, it is critical to have a knowledgeable and powerful attorney on your side. I like the fact that I don’t have to worry about anything and that everything is handled for me by Dell & Schaefer. I am glad to recommend Dell & Schaefer to anyone who needs a strong advocate on their side.

Mary R.

It was a great experience I had with the whole team. Whoever I worked with through out the whole process was very responsive, detail and time sensitive. The cost arrangement was discussed up front so I knew exactly what my cost would be. My case was discussed in person, all the documentation I had available, I provided. Some specific statements were requested of me, friends and family. It was reviewed by Dell & Schaefer and it was determined that I had a strong case.

The appeal was submitted before the deadline and I had a copy of it to review. I was very pleased of the whole content of the submission. I read all the strong points of the appeal and I knew at that point that it was a very strong appeal case and one way or another Dell & Schaefer would win the case. It was a matter of principal for me and I feel that I got my point across to my employer. I could’ve waited to go through a trial but I did not because I really did not want to have this issue hanging over me any longer so agreed to settle my case.

They are very detailed, responsive, up-front, they tell you if you have a strong case, tell you the angle that they’ll use to go after your case, get all the appropriate documentation so as to back-up everything they say, they are time sensitive and keep you updated as time goes by. They are a great team! I had my concerns at first because they are not local but they gave me all the time I needed to have any discussions and ask any questions.

Maria K.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

After a spinal injury and subsequent surgery which left me unable to continue working, I filed for my long term disability benefits on my own. As the extent of my injuries and disability were obvious, I expected that I would have no issues receiving the long term benefits through my employer’s carrier for which I had paid for several years. I could not have been more wrong.

After receiving a denial from the long term disability insurance carrier for the claim I filed on my own behalf, I researched legal firms specializing in assisting persons like me, who had been denied their benefits. I chose Dell and Schaefer because they had over 30 years successfully advocating disability claims; their reputation for obtaining benefits was stellar; and, after my initial consultation, I was impressed with their knowledge and professionalism.

Attorney Stephen Jessup did an exemplary job in obtaining a reversal on the denial of my long term disability benefit claim. At every step in the process, Stephen kept me informed, discussed all the issues with me, and treated me with respect and dignity. I appreciate the continued assistance and support of Dell and Schaefer and their team of knowledgeable disability attorneys and support staff. I would recommend Dell and Schaefer to anyone seeking to receive long term disability benefits for which they are entitled. This firm is successful in obtaining benefits for disabled clients. Further, they are knowledgeable, professional, personable, and most importantly approachable and responsive.

Monica J.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

I had a very pleasant experience working with Rachel Alters from Dell & Schaefer. I very quickly found out that there were no attorneys in my town that had much if any experience when dealing with ligation for a previous employee and the Long Term Disability Company. Once I found Dell & Schaefer I was introduced to Ms. Alters and gave her my information. My case from there was moved forward very quickly. Ms. Alters worked with me via phone calls, email, fax machine and FedEX. Everything Dell & Schaefer provided as a law firm was exceptional value to me. My case was handled swiftly. I received great Customer Service. My voice was heard through Ms. Alters and I never left my home. Throughout a handful of conversations my case was settled without ever going to court! In a manner of about ten months from start to finish is all the time that it took to resolve the case.

Would you recommend Attorneys Dell & Schaefer?
I would recommend Dell & Schaefer because of their professionalism, their outstanding knowledge in the field of disability litigation, the ability to keep the “human aspect” in the big picture and have the client understand the legal process as it unfolded. What I was told by Ms. Alters is what happened, and that honesty meant the world to me!

What could we do to improve?
If there was some way to increase your advertising. I did find you, via Google. I love your website. No attorney that I knew, knew anyone to call with experience. One attorney wanted $5,000.00 up front to take my case!! Then I got lucky and found DELL & SCHAEFER!!!!

Sherri M.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

Well Dell & Schaefer agreed to take my case, when other firms I contacted were not sure if they could help me. It was complicated to say the least, but Dell & Schaefer cut through all the red tape and got me the benefits that I deserved. I am very pleased with the way they handled everything. If you want real resolve call Dell & Schaefer and put them to work on it, you will be happy just like me.

Henry H.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

When I called Dell & Schaefer I felt hopeless. When I called, a phone conference was immediately set with an attorney, Rachel Alters. The attorney listened carefully to my story, and my concerns. She was thoughtful even as I had difficulty holding back my tears and maintaining my composure. I sent several documents via e-mail and fax and she returned my call within a very reasonable amount of time. I was so grateful when she agreed to take the case.

The attorney had an assistant that was also helpful. I felt very well advised and confident that Dell & Schaefer and my attorney were on my side. I was also relieved to know that once I sent the information to the firm that my work, such as reviewing and completing paper work, or calling doctors for further documents, was mostly finished. They took the reigns. I didn’t have to try and keep fighting all by myself. I was already exhausted by my disability and the legal fight was making my life even more miserable. After what seemed like a long time, although only six short months, Rachel called to tell me that she had a settlement offer from the insurance company that had denied any benefits to me for over 2 years. Rachel and each staff member treated me with respect and understanding. I am very grateful for their help and so grateful that a firm exists that can fight against these big insurance companies and win.

Would you recommend Attorneys Dell & Schaefer?
I would recommend Attorneys Dell & Schaefer because they fought for my case. Contacting them and working with them truly changed my life. They are aggressive with the insurance companies. I also believe they will only take cases they believe are solid and likely to be won which is good for anyone with a disability because then the firm is not just working on the basis of volume.

Jane F.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

A few years ago I found myself unable to work and needing treatment. While I was getting the treatment I needed my employer fired me. This left me still needing treatment as well as needing to find a source of income. Not knowing where to turn or what to do my wife an I contacted Dell and Schaefer for help. Upon speaking with attorney Stephen Jessup we felt assured that we had found the help we needed. Attorney Jessup worked with the attorneys from my former employer and explained my situation to them. During the weeks of negotiations attorney Jessup kept us informed as to the progress and ultimately called us with a settlement offer. We were so relieved and grateful!

But that is not where our story ended. After informing us of the offer presented by my former employer, attorney Jessup advised me that he felt he could get us a better settlement with just a bit more time. I discussed it with my wife and we both felt confident in attorney Jessup’s advice so we allowed him to further negotiate on our behalf. Sure enough, a more equitable settlement was reached in a very short time. During the entire process attorney Jessup and the staff at Dell and Schaefer handled everything with very little input needed from us. This allowed me the time and reassurance that I needed in order to heal. Their professionalism and reassuring manner never left me feeling concerned that I wasn’t being fully represented despite the fact that they rarely needed participation directly from me. In the end my confidence in them was rewarded with a better settlement than I was expecting. My wife and I are forever grateful. From my experience it would be very difficult for Dell and Schaefer to improve upon their process.

Noah P.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

I had a disability claim that was denied by a major insurer and through searching I found the firm of Dell & Schaefer and decided to give them a call. From the moment I placed the call I felt like the whole firm was devoting their time to my case. I was very fortunate to get Attorney Rachel Alters to represent me on my case. This was a decision I am very glad to have made. From the time of my first conservation it was a totally professional group that I knew I was dealing with, yet it seemed her goal was to only help me in my disability claim. It took a considerable amount of paperwork due to the number of Doctors that I had been seeing. As I would return to see one of my Doctors they would always comment on the professionalism and concern shown on my case. Rachel Alters was able to get me a fair settlement and I do applaud her and her firm for an outstanding performance in my case.

Would you recommend Attorneys Dell & Schaefer?
I have dealt with many attorneys and law firms during the past 40 years of my employment and I can without any reservation or doubt assure anyone that this has to be one of the best firms that I have ever dealt with. From the first conversation to the final settlement I was very satisfied with this firm and their staff.

What could we do to improve?
It would be very hard to list anything that you should improve on. I feel that both your firm and especially dealing with Rachel Alters is an unbeatable combination. Not only me but others who you requested information from had very high regards for your firm and employees.

Warren T.

Attorney Rachel AltersAttorney Rachel Alters worked on this case

Rachel Alters was very competent, thorough and reassuring. She worked very hard to bring a settlement to the table as quickly and painless as possible. Dell & Schaefer are Top Notch Attorneys!

Jim S.

Attorney Stephen JessupAttorney Stephen Jessup worked on this case

Dell & Schaefer has been great to work with and very responsive to my needs. After I was diagnosed with an incurable chronic health disorder (Meniere’s Disease) which rendered me unable to work, I had applied for long term disability after working with the same company for 36 years. The insurance carrier was great to work with until my short term disability had expired. After over a month without any income, no communication; except to contact me to question me about my job performance, I started to pressure them to take action on my long term disability application. They told me that it would be another month before they could get back to me. At this point I felt the situation was hopeless. I contacted Dell & Schaefer, they immediately responded and quickly contacted the insurance carrier via letter. Two weeks later I was approved. I have had excellent experience with the firm. They keep me informed and always respond in a timely manner. They are proactive and provide great support when I need to respond to any requests from my insurance carrier.

Jeff F.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

After being denied on a long-term disability claim by a private disability insurance company, while dealing with a difficult and painful case of chronic Lyme disease that has made it impossible for me to work, Alexander Palamara and the staff at Dell & Schaefer helped me to get a fair settlement that will help me financially. Dell & Schaefer was incredibly easy to work with. They understood the complicated health problems that I was experiencing, which isn’t always the case in the field of Lyme disease, a field in which there are still many unknowns and many disagreements within the medical world. The staff at Dell & Schaefer made the complex legal process as clear and straightforward as possible, and I was, and remain, extremely grateful for their kindness, their assistance, and their legal expertise. I would totally recommend Dell & Schaefer to anyone needing legal help with a complicated disability claim.

Eliot K.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

We worked with attorney Cesar Gavidia and the experience was absolutely an A++++. As a professional, I can tell you that EVERY aspect of my experience with this law firm was superior and Cesar far exceeded any expectations I had!! They don’t miss a beat! Cesar walked us through every aspect of our case. He made sure we had all the information that we needed in order to make the most informed decision. His input was invaluable and he clearly knows the ins and outs of this area of law. He’s a solid negotiator, fabulous coach and won us a terrific settlement.

Would you recommend Attorneys Dell & Schaefer?
I wouldn’t hesitate to recommend this firm. They have integrity, great follow-up and follow-through, and are on top of their game. They’ll get you the settlement you deserve!!!

What could we do to improve?
NOTHING!! Our experience was fabulous. As they say….”you guys rock!!!”

Melody K.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

My experience with Dell & Schaefer has been excellent. My questions are always answered and phone calls are always returned the same day if possible or the next. When I send an e-mail they are always answered. I would recommend Attorneys Dell & Schaefer because they are very professional and if it was not for them I don’t think that I would have won my case.

Dorothy L.

Attorney Cesar GavidiaAttorney Cesar Gavidia worked on this case

Cesar Gavidia handled my case and he was responsive to questions that I had from the very beginning until the end. I hired Dell & Schaefer to file a lawsuit after my long term disability claim was denied. I was represented by experienced professionals throughout the process and that fact was especially evident during the mediation phase. I was satisfied with the settlement they were able to obtain for me. Something that I could never have done on my own.

Alan L.

Attorney Alex PalamaraAttorney Alex Palamara worked on this case

Alex Palamara was very personable and professional. He was pleasant and understood my frustration of being turned down by Liberty Mutual for disability insurance benefits that I qualified for. He always returned my calls and emails in a timely manner. The staff was also helpful and kind.

Kelley W.



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