Prudential overturned previous denial of long term disability benefits for Connecticut Audit Manager

Our client, Mr. D, formerly worked as an Audit Manager for a large, international heating and air conditioning manufacturer. In September 2013 a number of psychiatric issues, including PTSD, bipolar disorder and major depression forced Mr. D to stop working and submit his claim for disability benefits first under his employer’s short-term disability (STD) policy and then continuing under its long-term disability (LTD) policy. Both benefits were funded and administered by Prudential Insurance Company of America (Prudential). Mr. D’s LTD Policy had a 24 month maximum benefit limitation on psychiatric disabilities. Consequently, after 24 months of LTD benefits, Mr. D would continue to be considered totally disabled if he was unable to perform the material and substantial duties of his own regular occupation solely as a result of a physical sickness or injury, separate and independent of any ongoing psychiatric conditions from which he may suffer.

In March 2016, after paying Mr. D for 24 months based on his psychiatric conditions, Prudential denied continued LTD benefits on the basis that Mr. D he allegedly no longer met the policy definition of disability. Specifically, Prudential stated that his physical “restrictions and limitations [were] within the physical demands of [his] regular occupation.” After receiving the denial, Mr. D contacted Dell & Schaefer and discussed his case with Attorney Jay Symonds. Attorney Symonds identified several significant issues in Prudential’s denial letter and in the evidence it relied on and agreed to prepare and submit Mr. D’s ERISA appeal with the assistance of his appeal team.

The LTD appeal addressed all of Prudential’s short-comings and reasons for denial, with a special focus on the medical records on and around the date of Prudential’s denial and significant inconsistencies with its medical reviewer’s findings. In support of the appeal, Attorney Symonds submitted an Attending Physician’s Statement (APS) from Mr. D’s Infectious Disease physician – with whom he had treated for more than 13 years – as well as his Cardiologist – with whom he had treated with for more than 15 years. Both physicians stated unequivocally that Mr. D’s physical illnesses and ailments prevented him from performing the material and substantial duties of his regular “light capacity” occupation or, for that matter, any sedentary occupation. The appeal also points to the fact that, despite Mr. D’s many complex conditions and treating specialists, Prudential’s denial rested on a records review conducted by an in-house medical consultant with little clinical experience and board certified in Occupational Medicine. Finally, the appeal addressed the fact that Prudential made no attempt to determine whether Mr. D could actually perform his “regular occupation.” Rather it relied on a generic job description from Mr. D’s employer which was less than a single page and attempted to encompass the full scope of Mr. D’s “essential duties and responsibilities” in just nine (9) single sentence bullet points. And nowhere did it discuss or mention the physical requirements of Mr. D’s job. The appeal established that when compared to Mr. D’s actual duties and responsibilities, which were clearly quite intellectually complex, detail oriented and more physically demanding than simply “light” work, Prudential’s purported investigation was incomplete and unreasonable.

Less than four (4) weeks later, and after reviewing the appeal and hundreds of pages of exhibits and medical records, Prudential overturned its decision to terminate benefits, paid full LTD back benefits and reinstated Ms. D’s LTD benefits. Attorney Symonds continues to represent our client to best ensure that Prudential will not terminate his benefits again.

Feel free to call our disability attorneys for a free consultation on this or any matter relevant to your disability claim.

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Since we represent disability insurance claimants at different stages of a disability insurance claim we offer a variety of different fee options. We understand that claimants living on disability insurance benefits have a limited source of income; therefore we always try to work with the claimant to make our attorney fees as affordable as possible.

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In every case we provide each client with a written fee agreement detailing the terms and conditions. We always offer a free initial phone consultation and we appreciate the opportunity to work with you in obtaining payment of your disability insurance benefits.

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No. For purposes of efficiency and to reduce expenses for our clients we have found that 99% of our clients prefer to communicate via telephone, e-mail, fax, sessions, or Skype. If you prefer an initial in-person meeting please let us know. A disability company will never require you to come to their office and similarly we are set up so that we handle your entire claim without the need for you to come to our office.

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When you call us during normal business hours you will immediately speak with a disability attorney. We can be reached at 800-682-8331 or by email. Lawyer and staff must return all client calls same day. Client emails are usually replied to within the same business day and seem to be the preferred and most efficient method of communication for most clients.


Bruce R. (Arizona)

Steve Dell has done an exceptional job with my disability application process. The firm is extremely well managed. They have acquired an incredible amount of experience over many years. I recommend them for disability insurance claims without reservation. 

Don (Florida)

I called this firm a few months ago completely disparaged due to a company cutting off disability benefits at a time that nearly caused me to lose everything.

Attorney Alex Palmera and Danielle worked hard to reach an amicable settlement and my case was settled a few months later. This is a good firm and the specific expertise in disability claims saved me countless hours of hassle at a time when an already fragile state existed.

Thank you Mr. Palamara and Danielle.

Sandra B. (Arkansas)

I have nothing but good things to say about how my buyout was handled with my disability claim. The level of professionalism was amazing. All of my questions and concerns were answered either by Danielle L. or Alex P. in such a timely manner and with such care I would recommend them in a heartbeat to anyone needing to approach their provider with buyout options.

They did a fantastic job communicating between the provider and me, always keeping my best interest at heart and always answering my many many questions. They really did take most of the stress out of this whole situation. I would give them a 10 out of 10 for every step of this crazy journey. Thank you so much for helping me through this.

Brenda R. (New York)

I needed assistance with an appeal for a LTD claim that was initially denied. Stephen understood what needed to happen to win the appeal and he did win the appeal for me.

Michael C. (Virginia)

Greg Dell and his assistant Anneli have been extremely responsive and helpful, not only our initial consultations, but in follow-ups 1 and 2 years later with the insurance company to ensure that they comply with their agreements (which they did), as well as a separate and only slightly-related inquiry about our health insurance. I always hear back from them very quickly, which is rare and greatly appreciated.

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